Terms & Conditions

Our clever folks in Legal have brought together all our Terms and Conditions so that you have a clear overview of shopping with us. We have organised the information into bite-size chunks, so we say grab a cup of tea, scroll through and find the answers you need.

Some key sections you might want to skip to include:

4. Pricing
10. Deliveries
13. Returns
14. Refunds
19. Supplier terms and conditions
Selfridges Unlocked terms and conditions

Please be sure to read, and make sure you understand, the Terms and Conditions prior to using the Platforms and placing an Order with Selfridges. By using our Platforms (for example www.selfridges.com or the Selfridges app), you agree to be bound by the Terms and Conditions.

Definitions

The following definitions apply to these Terms and Conditions:

"EU" means a European Union member state, which, for the time being, includes the UK.

"Non EU" means any other country that is not an EU member state.

"Order" means an online transaction made by you via the Platforms for one or more Products, to which these Terms and Conditions apply.

"Personal Information" means the details you provide to us when you use the Platforms, such as your name, e-mail address, billing address, delivery address, telephone number, Product selections, credit card or other payment information and a password.

"Platforms" means any digital way of accessing the Selfridges store and includes the website located at www.selfridges.com, or any subsequent URL which may replace it, and the Selfridges app accessed using a mobile device.

"Product" means a Product displayed for sale on the Platforms.

"Product Description" means the section displayed on the Platforms where certain Terms and Conditions in respect of  the individual Product are provided, which shall include, but not be limited to, all details, prices (cost of the Product and delivery charges), photographic representations and descriptions of a Product. It shall also include, where appropriate, specific delivery dates and times, warranties, after-sales service and guarantees about that Product.

"Selfridges Account means your personal customer account set up by you on the Platforms.

"Terms and Conditions" means these Terms and Conditions.

"We", "us" or "Selfridges" means Selfridges Retail Limited. Please note, that when arranging delivery of your Order, Selfridges may instruct a third-party courier or postal carrier to deliver it to you. However, Selfridges will ultimately be responsible for managing the delivery of your Order, so for the purposes of these Terms and Conditions, all references to "we", "us", or "Selfridges", will be taken to include such third parties.

"UK" means, for the purposes of these Terms and Conditions, England, Wales, Scotland and Northern Ireland.

"Users" means the Users of the Platforms collectively.

"You" means a User of the Platforms.

1. Using the Platforms

1.1

By using our Platforms (for example www.selfridges.com or the Selfridges app), you agree to be bound by the Terms and Conditions.

1.2

The Platforms provided are solely for your personal use and should not be used for any commercial purposes. To place an Order on the Platforms you must be at least sixteen (16) years old, however we reserve the right to only accept an Order from those over eighteen (18) years old. We reserve the right to make changes to any part of these Terms and Conditions from time to time, so please ensure you check the latest version. We may modify or withdraw the Platforms (or any part of them) temporarily or permanently, and we shall not be liable to you or any third party for any modification to, or withdrawal of, the Platforms and you agree to use the Platforms on this basis. If you do not agree to any changes in these Terms and Conditions, we advise you to stop using the Platforms.

1.3

All text, graphics, photographs including all image rights, videos, logos, trademarks, artwork, sounds, music, user interfaces, visual interfaces and computer code (the "Content") belongs to Selfridges (or is licensed to Selfridges). This Content includes, but is not limited to, the design, structure, selection, coordination, expression, "look and feel" and arrangement of it. The Content is protected by copyright, trademark and other intellectual property rights and you are not permitted to copy, reproduce, republish, upload, post, publicly display, translate, transmit or distribute this Content in any way without Selfridges' prior written permission.

1.4

You agree that any information you submit to the Platforms including Personal Information shall be true, accurate, current and complete. If you submit to the Platforms any communication, idea or materials which may attract copyright or other intellectual property rights you agree that this shall become Selfridges' property. You agree that anything you submit shall not infringe any right of any third party, nor contain anything libelous or otherwise unlawful, abusive or obscene nor constitute an invasion of privacy.  You agree that you are and shall be personally responsible for your use of the Platforms. If we determine that you are, or have been, engaged in activities which are unlawful, abusive, obscene or constitute an invasion of privacy, we may deny you access to the Platforms at any time.

1.5

You must not establish any link to the Platforms to suggest any form of association, approval or endorsement on our part where none exists or establish a link from any website that is not owned by you. The Platforms must not be framed on any other site, and you may not create a link to any part of the Platforms other than the home page.

1.6

While we endeavour to verify the accuracy of any information we place on the Platforms, we make no warranties (whether express or implied) in relation to its accuracy. The Platforms are provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Platforms, or any transaction that may be conducted on or through the Platforms, including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

1.7

We make no warranty that the Platforms will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Platforms. We will not be responsible or liable to you for any loss of material uploaded or transmitted through the Platforms.

1.8

The Platforms may contain links to other websites or applications which are not operated by Selfridges or information on services provided by third parties. When you activate or utilise any of these you will leave the Platforms and we have no control over, and will not accept any responsibility or liability in respect of the material on any website or application or any service provided by a third party which is not under our control.

2. Selfridges Account, Personal Information and Security

2.1

By placing an Order you agree and understand that we may collect, use, store and process your Personal Information in accordance with our Privacy & Cookie policy. Selfridges fully respects the privacy of individuals who access and use the Platforms. For details on the manner in which we use cookies, the type of information we collect, how and for what purpose, we use your information and under what circumstances we disclose information please see our Privacy & Cookie policy, which are incorporated into and form part of these Terms.

2.2

When you register for a Selfridges Account, you agree that:

a) The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete; and

b) If any of your information changes (for example you change address), please let us know by updating your Selfridges Account online or contacting our Customer Services team or by calling 0800 123 400 (+44 113 369 8040 from overseas).

2.3

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

2.4

You are responsible for keeping your Selfridges Account and Personal Information confidential. Please notify us immediately of any unauthorised use of your Selfridges Account or Personal Information and, any breach of security or misuse, or suspected breach of security or misuse of such. Please ensure that you sign out from your Selfridges Account at the end of each session if you use a shared computer. We will not be liable for any loss or damage arising from your failure to comply with this clause.

3. Our Products

3.1

We will take all reasonable care to ensure that all Product Descriptions are correct. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our Products. What you see will depend on your computer equipment, screen or monitor and we are therefore unable to guarantee that a Product's images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your Order.

3.2

Products are subject to availability and Products that are in your basket are not reserved and can be purchased by other Users. We will do our best to remove any Products which have sold out at the earliest opportunity. As there is a delay between the time when your Order is placed, and the time when the Order is accepted, the stock position relating to a particular Product may change. If a Product you have ordered becomes out of stock after we have accepted your Order, then Selfridges shall not be liable to you for being unable to provide that Product. If such a situation arises, then we shall notify you as soon as possible and you will not be charged for the out of stock Product.

3.3

If, due to unforeseen circumstances or in the event of supply difficulties, it is necessary to substitute a perishable Product (please note that this includes perishable Products supplied as part of a hamper), the Product will be of equal or greater value than that which it replaces, albeit at no extra cost to you. If you receive the substitute Product and do not want to accept it, then we will reimburse you for the cost and return of that Product.

3.4

From 1 October 2021 all food made on site at Selfridges and prepacked and sold in our Foodhalls (‘pre-packed for direct sale’) will be labelled with full ingredients and 14 allergens clearly highlighted, in compliance with Natasha’s Law. This will help customers to make informed decisions about the products they are buying. Foods not covered by Natasha’s Law include plated and loose food; we encourage customers to talk to team members about any allergy requirements.

4. Pricing -

4.1

We endeavour to ensure that all Products on the Platforms are available at the same price in all our stores (Oxford Street, London; Bullring, Birmingham; Exchange Square, Manchester; and The Trafford Centre, Manchester). However, from time to time we may offer additional discounts for purchases made via the Platforms that do not apply in store, or vice versa. Additionally, Products offered as sets on the Platforms may not be offered as part of a set in store and individual prices may apply.

4.2

Any coupon, discount, offer or promotional discount (the “Promotion”)  offered on the Platforms are non- transferable and  valid only for use as part of a purchase made via the Platforms, unless otherwise stated and subject to availability. No cash alternative will be offered on any Promotion. The Promotion cannot be used in conjunction with any other coupon, offer or promotional discount and it must be redeemed by the date published (if applicable and provided).  Under no circumstances will we be able to honour incorrect promotions and discount codes offered by third parties who we are not affiliated with and/or have not agreed to run a Promotion with.

4.3

Product prices shown on the Platforms are in British Pounds, US Dollars, Hong Kong Dollars, Chinese Yuan, Australian Dollars, Euros, Canadian Dollars, Taiwanese Dollars, South Korean Won, Singapore Dollars or such other currency as we may offer from time to time and are inclusive of UK value added tax ("VAT") (where applicable), at the appropriate rate. Where you have requested delivery of your order to a place outside the UK, the total cost of your Order will include any taxes, duties, fees, levies or other charges levied by that country; these will be added to your Order at checkout and paid on your behalf by Selfridges to the relevant local customs authorities.

Product prices shown on the Platforms (irrespective of which currency you choose to pay in) may change from time to time. Please also be aware that the price of a Product may change at checkout if it is subject to any taxes, duties, fees, levies or delivery charges applied in the country you have selected for delivery of your Order.

4.4

Although we try to ensure all our Products' prices displayed in the Product Description are accurate, errors may sometimes occur. If we discover an error in the price of a Product we shall be under no obligation to accept or fulfil an order for this Product at the incorrect price and reserve the right to cancel such an order that has been accepted or is in transit.

4.5

You will be the importer for the international delivery of your Order (i.e. any Order delivered to a country other than the UK). By placing an order you are instructing Selfridges to engage with a logistics provider to fulfil customs import procedures on your behalf. Therefore, before placing an Order, it is your responsibility to check that the Products you are planning to import comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your Order. If any customs requirements apply or charges are due, you agree to be responsible for these.

5. Product Restrictions

5.1

There may be instances where due to restrictions (legal or otherwise) or practices in relation to a Product, we are prevented from being able to deliver it to you (for example age- or country-restricted products such as alcohol). Selfridges shall not be held liable in relation to any Product that we are unable to sell or deliver to you as a result of such restrictions. Please refer to the Product Description of your selected Product(s) to see if any restrictions apply. In the event that a restriction is enforced after you have placed your Order with us, we will do our utmost to notify you as soon as reasonably practicable.

5.2

If you place an Order for any Products which are age-restricted, you warrant that you meet the age requirement for that Product, for example over eighteen (18) years to place an Order for any alcohol product. It is an offence to buy or attempt to buy age-restricted Products if you are under age or to purchase such Products for someone else who is under age.

5.3

We reserve the right not to sell or deliver any age-restricted Product to anyone who is, or appears to be, under the required age. If you have purchased an age-restricted Product and have ordered it using the Selfridges' 'Click & Collect' service, proof of ID may be requested upon collection of that Product.

6. Order Process

6.1

Selfridges takes all reasonable care, in so far as possible, to keep the details of your Order and payment secure, but in the absence of negligence on our part, we will not be liable for any loss you may suffer if a third party procures unauthorised access to any Personal Information you provide when accessing or placing an Order on the Platforms. For more information on how we use and protect your Personal Information, please refer to our Privacy & Cookie policy.

6.2

The technical steps to place your Order and create a contract of sale between you and Selfridges are, as follows:

a) You place an Order on the Platforms by pressing the 'Buy Now' button at the end of the checkout process. You will be guided through the process of placing an Order by a series of simple instructions on the Platforms.

b) We will send you an email confirming your Order which will detail the Product(s) (including their Product Descriptions) that you have ordered. This email does not constitute an acceptance of your Order by us and a contract does not exist between us at this point.

c) As your Order is shipped by us we will send you a dispatch confirmation email. Please note, that we may also send you an SMS to notify you that your Order has been dispatched. Alternatively, in relation to our 'Click & Collect' service, we will send you an email (as well as possibly an SMS) to confirm that your Order is ready for collection. Upon sending either of these emails, your Order will be taken to have been accepted by us unless we have notified you that we do not accept your Order, or you have cancelled it.

d) Subject to us having accepted your Order, we will then arrange for delivery of it to you at your nominated address on the date and time nominated by you (as far as applicable) or make it available for collection through our Click & Collect service.

6.3

Your Order is subject to English law. Your Order will be complete and the Product(s) in your Order will be owned by you at the point the Product(s) are dispatched to your delivery location. Risk of loss or damage to the Product(s) will pass to you on the date and time of collection from a 'Click & Collect' collection point in a Selfridges store or delivery by us to your nominated address, safe place, neighbour or as specified by you to our delivery partner. The Products are your responsibility from the time the delivery is made to the address or safe place you gave to us.

6.4

We shall be entitled to supply Products ordered as part of one Order separately. This may mean that Products are dispatched or available for collection separately. There may be certain circumstances where we can supply only part of an Order.

6.5

Non-acceptance of your Order (or parts of your Order) may be due to any one or more of the following non-exhaustive reasons:

a) A Product you ordered is out of stock;

b) We are unable to obtain authorisation for your payment;

c) We have identified an error with a Product Description, including but not limited to a pricing error;

d) You do not meet the eligibility requirements as specified in these Terms and Conditions;

e) There is a system or procurement failure;

f) You fail our customer validation checks; 

g) There are restrictions (legal or otherwise) or practices in relation to a Product which prevent us from being able to sell or deliver it to you; or

h) We believe you are generating orders for commercial gain and not personal use;

6.6

We reserve the right to cancel your Order even after we have accepted it, for any of the reasons listed in Clause 6.5 of these Terms and Conditions. 

6.7

We reserve the right to cancel your Order if we suspect that your Order may be in contravention of any applicable law, including but not limited to any international sanctions in place. 

By placing an Order on the Platform, You hereby confirm and warrant that You: (i) will not export or otherwise transport any Goods to Russia; (ii) will not make the Goods available for use in Russia; and/ or (iii) are not a person connected with Russia (being a person located in Russia, ordinarily resident in Russia or an association of any such person).

7. Payment and payment methods on the Platforms

7.1

You can currently pay in British Pounds, US Dollars, Hong Kong Dollars, Chinese Yuan, Australian Dollars, Euros, Canadian Dollars, Taiwanese Dollars, South Korean Won, Singapore Dollars or such other currency as we may accept from time to time.

7.2

We accept payment for Orders by Maestro, MasterCard, Visa, Visa Debit, American Express, Solo, Electron, PayPal, Alipay+, Apple Pay, Klarna, gift cards and e-vouchers. Gift cards and e-vouchers can only be used for orders in British Pounds.

Please note in co-operation, with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options via Klarna. Payment is to be made to Klarna for:

-  Pay Later 30

-  Pay in 3 installments

-  Pay Now

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here.

7.3

If you choose to pay for your Order using a payment card with a currency denominated account that is different from the currency you are paying in, your payment card will be charged in the payment currency at the foreign exchange rate applied by your relevant payment card provider or bank at the time of processing your Order. Your international payment card provider or bank will determine the foreign exchange rate and may add an additional processing or administration charge which you will be liable to pay.

7.4

By placing your Order and making an offer to buy a Product, you authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity; to validate your credit card; to obtain an initial credit card authorisation; to protect you and us from fraud; and to enable us to arrange delivery of your Order to your nominated delivery address.

7.5

Some of the payment providers we work with may offer you an alternative payment service, such as payment by instalments. In relation to any such payment service, the terms and conditions governing such service are between you and the payment provider. Selfridges shall not be held legally responsible for any such service provided by the payment provider. Please contact the payment provider directly should you have any queries on their service.

8. Gift Cards and e-vouchers

8.1

All purchases of gift cards shall be subject to the following terms and conditions: https://www.selfridges.com/features/info/gift-card/gift-card-terms/.

9. Selfridges Employees

9.1

Selfridges employees ordering products from the Platforms, and who are entitled to staff discount, agree that they have read and adhere to the Terms and Conditions of the Selfridges staff discount policy. Employees with any questions about this discount policy please contact your HR department.

10. Delivery

10.1

You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your Order is going to, but also the name of its recipient. We will not be liable for the delivery of your Order as a result of you supplying us with incomplete or inaccurate information. Parcels may require a signature on delivery. 

10.2

Please note, if you choose to use any of our delivery partners’ personalised services (including but not limited to having your parcel delivered to a neighbour or left in a safe place), Selfridges shall not be held liable for any items which are lost, damaged or delayed.

10.3

We will make every effort to deliver your Order within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays or higher-than-anticipated demand. Selfridges shall not be liable for any delay or failure by us to deliver your Order within the estimated timescales as a result of such delays. Please note that delivery of your Order may take longer during sale or other busy periods.

10.4

For the full list of countries that we currently deliver to, please see our international delivery section. You may select the international delivery option at the end of the checkout process, and by specifying a delivery address outside of the UK. We will notify you of the international delivery charge(s) applicable to your Order at checkout and the amount will be added to the total amount of your Order. Delivery lead times of your Order to an international address will vary according to its destination. Please see our Dispatch and Delivery section for more information.

10.5

Customers who purchase certain Products (for example Cartier, De Beers, Bulgari, Chopard and/or Chanel Fine Jewellery & Watches Products) on the Platforms have the option of either collecting these Products from their respective boutiques in our London, Oxford Street store or (where the customer has a UK address) having them delivered via our complimentary courier service.

10.6

For those customers who have chosen to have these Products delivered via our complimentary courier service you will be required to:

a) Nominate an appropriate date to have these Products delivered to your UK delivery address, this should be your home address. Please note that our authorised courier deliver Products on a nominated day pre10:30am service. For next-day delivery of these Products customers will be required to place their Order in advance of the following times:

Weekdays – 5pm; 
Saturdays – 3pm; and 
Sundays – 2pm

Whilst our authorised courier will make every effort to deliver your Order within the estimated timescales delays occasionally occur and in such circumstances Selfridges shall not be liable.

b) Upon these Products being delivered to your UK delivery address please make sure that either you or a relative with the same surname are available to receive and sign for the Products and that you or your appointed relative have suitable identification in the form of a passport or photo driving licence. In the event that you or your appointed relative cannot provide our authorised courier with a suitable form of identification then our Customer Service Team will contact you to arrange an alternative delivery date to receive these Products.

11. Selfridges 'Click & Collect'

11.1

Selfridges 'Click & Collect' is a complimentary collection service available in all our stores. Orders placed using our 'Click and Collect' service will be treated as a UK Order and will include UK VAT.

11.2

The Selfridges 'Click & Collect' service allows you to choose a collection date up to fourteen (14) days in advance of when you would like to collect your Order. You can choose your date for collection at checkout. We can only offer next-day collection from 12pm on Orders placed before 10pm on the previous day. However, please note that for certain Products or during busy periods, it may not always be possible to offer you next-day collection. In such circumstances, we will show you the earliest available collection date for your Order at checkout.

11.3

We will make every effort to make your Order available for collection within the estimated timescales. However delays are occasionally inevitable during sale or other busy periods or due to unforeseen factors or events outside our control, for example, extreme weather, a flood or fire. Selfridges shall not be liable for any delay or failure to make your Order available for collection within the estimated timescales.

11.4

After you have received an email from us notifying you that your Order is ready for collection, please collect your Order from the designated collection point in the relevant store where you asked for your Order to be sent. Please see your 'Ready to Collect' email for details of where the collection point is located.

11.5

When collecting your Order from a store please make sure that you bring either a valid passport, driving licence or the payment card that you used to place the Order. Please also bring your 'Ready to Collect' email or Apple Wallet confirmation. For Orders paid for using PayPal, Alipay+, Klarna and gift card orders you will need to bring your passport or photo driving licence, please note payment cards or other payment confirmation emails alone will not be accepted.

11.6

With the exception of the circumstances listed in clause 11.7, you can ask a friend to collect an Order on your behalf, but please make sure that they have a copy of your 'Ready To Collect' email as well as their passport or photo driving licence.

11.7

If you paid for your Order using PayPal, or if your order contains fine jewellery or watches, then orders must be collected by yourself. There are also certain Products which you will be required to collect from the relevant brand boutique, these include fine jewellery and watch brands such as Van Cleef & Arpels, Chopard, Tiffany, Bulgari, De Beers, Chanel, Boucheron, Cartier, and Vashi.

11.8

We are unable to offer the 'Click & Collect' service on certain Products for example (but not limited to) Tek Zone.

11.9

If you fail to collect your Order within seven (7) days of your collection date, your Order will be returned to Selfridges and will no longer be available for collection. Please note that in relation to certain Products this period may be shorter and we would advise that you check a Product's Description for further details. If you fail to collect your Order within the set period of time then we will automatically refund the original purchase price of your Order. Please refer to our Returns Policy for more information.

12. Cancellation

12.1

You have a statutory right to cancel your contract of sale at any time up to fourteen (14) days after the day on which you receive your Order. If you place an Order for several Products and they are delivered separately then your fourteen (14) days will start the day after you receive the last Product in your Order. You need to return the item within fourteen (14) days after the day on which you receive or collect your Order in order to receive a refund. For information on refunds please see our Returns Policy.

12.2

If, for any reason, you wish to cancel your contract before your Order has been dispatched or you have been notified that it is available for collection, then you need to let us know. You can do so by contacting Selfridges' Customer Services team or by calling 0800 123 400 (+44 113369 8040 from overseas). Once we have received notification from you of your wish to cancel your contract, subject to any monies having been taken from you, provided the items have not been dispatched then we will refund you the original purchase price and delivery charge for your Order within fourteen (14) days. For more information, please see our Returns Policy.

12.3

It may not always be possible to stop an Order from being dispatched or made available for collection. If you decide to cancel your contract and your Order has already been dispatched or you have been notified that it is ready for collection, then you need to let us know and return the Product within fourteen (14) days from the day after you receive or collect your Order. We may withhold any reimbursement until we have received the Order back or you have supplied evidence of having sent the Order back, whatever is the earliest. You can notify us by using any one of the options identified in clause 12.2 above. Please refer to "How to return an Item" in our Returns Policy.

13. Returns Policy

13.1

Products must be unused and in their original packaging with garment tags and any other security devices or seals still attached and intact when they are returned to us so they are in a saleable condition. We reserve the right to consider the condition of any Product that you wish to return and make any deductions if there are indications that the Product, its tags, security devices or seals have been used, removed, broken or tampered with. 

13.2

Please note that your right to cancel or return a Product does not apply to certain types of Products. The following list provides a non-exhaustive list of the types of Products you cannot cancel or return:

a) Products which are bespoke, have been made to measure, altered, or personalised to your specification;

b) Products bought instore which are vintage, pre-owned, up-cycled or second-hand;

c) Newspapers, periodicals or magazines (with the exception of a subscription contract for such publications);

d) Event tickets;

e) Hampers, food, beverages and other perishable goods, such as flowers. Should you have any issues with an Order for flowers, please see Clause 13.14 below  for more information;

f) Unsealed audio or video recordings (such as CDs, DVDs), unsealed computer software; unsealed headphones, handsfree kits and blue tooth units with headphones and/or microphones; laptops and TFT screens with less than three (3) dead pixels within one (1) month of purchase; electronic products damaged by viruses, worms or other destructive programs downloaded or transferred to the product through use and/or containing software that is illicit or otherwise unauthorised by the software owner;

g) Beauty items including toiletries and cosmetics.

h) Fragrance when delivered outside the UK, which cannot be returned due to restrictions on delivering hazardous products.

i) Face coverings

j) earrings, underwear, stick-on bras, briefs, boxers, bodysuits, shapewear, hosiery [and swimwear without a hygiene seal].

13.3

Where swimwear is protected by a hygiene seal, you are required to take reasonable care to not remove the hygiene seal. Refunds will not be provided if the hygiene seal has been removed, broken or tampered with.

13.4

Some of our brands, including watches, jewellery, technology and furniture, have their own policies: Technology, Conran Shop, The Watch Gallery, Rolex, Bulgari, Van Cleef et Arpels, Theo Fennell, Cartier, De Beers, Hermes, Chanel, Tiffany, Boucheron, Messika, Chaumet and Chopard; however, this may be subject to change from time to time. Please ask in store or contact Customer Services on 0800 123 400 (+44 113 369 8040) for further details.

Please note that clauses 13.2 and 13.3 do not apply to faulty or incorrectly supplied Products where your statutory rights are unaffected.

Please note we cannot accept exchange for orders purchased in store or online using Klarna.

How to return an item

Process for all returns (UK, EU and Non-EU)

13.5

You have 14 days from the date on which you received or collected your order to return the Product(s). Please note that you need to notify us of your intention to return the Product(s) within the 14 days and then have a further 14 days in which to return the products to us​.

13.6

Should you choose to return your Order through any other process not outlined in these terms and conditions (including a different carrier or postal service and not following the appropriate process for the value of the Product(s) as listed below), then any cost associated with that, as well as the risk, loss or damage to your Order shall be borne by you.

13.7

Any packaging, dust bags or authenticity labels must be returned with the Products otherwise we will not be able to refund the Order.

Process for returning a UK Order by Royal Mail

13.8

Subject to 13.6, we will pay for the cost of returning any Order delivered to you within the UK. If you wish to return your Order then please follow the steps below:

13.8.1

If the total value of the Product(s) you wish to return is below one thousand pounds (£1,000.00):

a) Take the delivery note that accompanied your Order and fill in the relevant sections to indicate which Product(s) you wish to return. Please be sure to indicate the quantity of a particular Product that you are returning to us and select one of the appropriate "return codes" (as described on the delivery note) to indicate the reason for your return.

b) Having completed the delivery note, please be sure to include it in your returns package along with the relevant Product(s).

c) Return your order using the Royal Mail’s tracked ‘Labels to Go’ service. Please visit https://returns.selfridges.com/ and then follow the steps to get your QR code via email and simply take this and your packaged item to any Post Office or Royal Mail Customer Service Point. The QR code provided will then be scanned and a returns label will be printed for you. For more information, please call our Customer Services team on +44 2071606222.

13.8.2

If the total value of the Product (s) you wish to return is over one thousand pounds (£1,000.00) and under five thousand pounds (£5,000.00):

a) Follow our returns portal link – https://returns.selfridges.com in order to arrange for our complimentary courier to collect your Products.

b) Take the delivery note that accompanied your Order and fill in the relevant sections to indicate which Product(s) you wish to return. Please be sure to indicate the quantity of a particular Product that you are returning to us  and select one of the appropriate "return codes" (as described on the delivery note) to indicate the reason for your return.

c) Having completed the delivery note, please be sure to include it in your returns package along with the relevant Product(s).

d) On the nominated collection date our authorised courier shall collect the returns package from you and will leave a collection card with you so that you can track the progress of your package. Please keep this card until your return has been approved and a refund for the Product(s) has been provided.

13.8.3

If the value of the Product (s) you wish to return is over five thousand pounds (£5,000.00):

a) Contact our Customer Service Team by calling 0800 123 400 (+44 207 160 6222 from overseas) in order to arrange for our authorised courier to collect your Product (s) on a nominated day.

b) Take the delivery note that accompanied your Order and fill in the relevant sections to indicate which Product(s) you wish to return. Please be sure to indicate the quantity of a particular Product that you are returning to us and  one of the appropriate "return codes" (as described on the delivery note) to indicate the reason for your return.

c) Having completed the delivery note, please be sure to include it in your returns package along with the relevant Product(s).

d) On the nominated collection date our authorised courier shall collect the Product(s) from you  and will leave a collection card with you so that you can track the progress of your package. Please keep this card until your return has been approved and a refund for the Product(s) has been provided.

13.9

Process for returning an EU Order (other than a UK Order) and a Non – EU Order by post

13.9.1

If the total value of the Product (s) you wish to return is under five thousand pounds (£5,000.00):

If you wish to return your Order then please follow the steps below:

a) Follow our returns portal link – https://returns.selfridges.com in order to arrange for our complimentary courier to collect your Products. The portal will provide details of the courier and any additional instructions you may be required to follow in order to return your Order.

b) Take the delivery note that accompanied your Order and fill in the relevant sections to indicate which Product(s) you wish to return. Please be sure to indicate the quantity of a particular Product that you are returning to us  and select one of the appropriate "return codes" (as described on the delivery note) to indicate the reason for your return.

c) Having completed the delivery note, please be sure to include it in your returns package along with the relevant Product(s). You may also be advised by the courier or Selfridges to complete additional paperwork in order to process the return, please ensure that this is completed in full and all information you provide is accurate.

13.9.2

If the total value of the Product (s) you wish to return is over five thousand pounds (£5,000.00):

a) Contact our Customer Service Team by calling 0800 123 400 (+44 207 160 6222 from overseas) in order to arrange for our authorised courier to collect your Product (s) on a nominated day.

b) Take the delivery note that accompanied your Order and fill in the relevant sections to indicate which Product(s) you wish to return. Please be sure to indicate the quantity of a particular Product that you are returning to us and one of the appropriate "return codes" (as described on the delivery note) to indicate the reason for your return.

c) Having completed the delivery note, please be sure to include it in your returns package along with the relevant Product(s).

d) On the nominated collection date our authorised courier shall collect the Product(s) from you  and will leave a collection card with you so that you can track the progress of your package. Please keep this card until your return has been approved and a refund for the Product(s) has been provided.

In-store returns

13.10

Items purchased in one of stores at a reduced price for sale or clearance can only be returned within 14 days for an exchange or gift card only.  Sale items are not eligible for a full refund.

Subject to Clause 13.11 below, if you wish to return a product you have bought from one of the Platforms in store, you will need to  bring the delivery note that you received with your Order and your payment card (unless you paid by a gift card, eGift card, e-voucher,  PayPal, Alipay+ or Klarna). Please note that for all orders purchased with a gift card, eGift card, e- voucher, via PayPal or Alipay+, you will only be able to receive the refund on to a gift card unless you return your Order to our teams in Click and Collect who can arrange for your Order to be processed via our complimentary returns service.

Please note that for all orders purchased on the Platform using Klarna, you will only be able to return your Order to our teams in Click and Collect who can arrange for your Order to be processed via our complimentary returns service and no refunds can be provided in store. We will be unable to process any refunds for Orders purchased on our Platforms and posted directly to one of our stores. We will however be able to process Orders returned in accordance with the processes detailed in Clauses 13.8 and 13.9 above.

13.11

The following Orders cannot be returned in store, however they can be returned via our complimentary returns service as further detailed in Clause 13.8 and 13.9:

a)    Christian Louboutin orders;

b)   Prada (Excluding beauty and sunglasses) orders

c)    Large and non-portable technology orders (including but not limited to televisions and sound systems);

d) Products which are vintage, pre-owned, up-cycled or second-hand; and

e)   Cartier orders; and

f)  A number of our Fine Jewellery and Watches can only be returned to our London, Oxford Street boutiques (please see clause 13.13 for further details).

13.12

Please note we will not reimburse any costs incurred by you in returning your Order to one of our stores. This includes but is not limited to any transport costs incurred by you.

Fine Jewellery & Watches - Returns

13.13

Orders relating to certain fine jewellery and watches brands (for example De Beers, Bulgari, Chopard and/or Chanel) can either be returned to their respective boutiques in our London, Oxford Street store or where the customer has a UK address via our complimentary courier service (further details on this service and the steps you need to take can be found at Clause 13.8.3 of these terms). If you have a non- UK address, you will need to return the Products in accordance with the returns process at 13.9.2.

Orders for Cartier Products can only be returned by the complimentary courier service (please see 13.8.3 for further details on this return process) and cannot be returned to our London, Oxford Street store.

Returns to third party suppliers

13.14

Orders including Flowers

The Real Flower Company, Moyses Stevens, Your London Florist, Canopy Plants, The Urban Botanist and  Aoyama Flower Market guarantee bouquets for five (5) days from delivery provided that the care instructions are followed. In the unlikely event that your flowers have been damaged in transit, please keep the flowers and contact our Customer Services Team within 24 hours. We will not be liable for claims reported outside of this time. Where possible and appropriate we will replace the damaged flowers or offer a full refund to the purchaser.

13.15

Technology Suppliers

In the event you wish to return products from the following brands:

a)    B & O Play Headphones;

b)    Smartech;

c)    CompuB; and

d)    Samsung;

You will need to follow the instructions on the delivery note provided with this particular product (which can be found with your order). If you would like additional assistance with your third-party return, please call our Customer Services Team on  0800 123 400 (overseas callers +44 113 369 8040).

Please note that any products that have been opened may be considered for return if all packaging, accessories and manuals are included. We reserve the right to charge a twenty per cent (20%) surcharge to the refund price to reflect the reduced value of the goods.

13.16

Other third-party suppliers

In the event you wish to return products from the following brands:

a)    Conran Shop;

b)    Roxanne First;

c)    Monica Vinader;

d)    Alkemistry;

e)    Ladurée

f)      Eversfield; 

g)    Rachel Jackson;

h)    Plum; and

i)     Kamado Joe

You will need to follow the instructions on the delivery note provided with this particular product (which can be found with your order). If you would like additional assistance with your third-party return, please call our Customer Services Team on  0800 123 400 (overseas callers +44 113 369 8040).

13.17

Gift Cards

Refunds will not be given for the purchase of a Selfridges Gift Card. Your statutory rights are not affected.

 Non – Selfridges Returns

We will not be held responsible for any items that are returned to us which were not purchased from Selfridges. This includes personal items as well as items which have been purchased from other third parties. It is your responsibility to contact our Customer Services team as soon as possible in order to arrange their return to you (which shall be solely at your cost). If we do not hear from you, we will return the package to the relevant carrier and you will need to discuss this matter directly with them.

14. Refunds policy

Refunds on UK and EU Orders

14.1

Within fourteen (14) days of us receiving your Order back by post, or receiving proof from you that your Order was returned to us, we will refund you the original purchase price and delivery charge for your Order, provided that you return the Product(s) to us in a saleable condition.

14.2

Refunds will be issued back to you as follows:

a) If you paid for your Order using a credit or debit card then your refund will be made back to the same card irrespective of whether you return your Order via post or in person to one of our stores. This will appear in your account within five (5) days depending on your card issuer.

b) If you paid for your Order using your PayPal or Alipay+ account and you return it in store, you can either get a refund on a gift card or we can arrange for your Order to be returned to Selfridges delivery centre and your refund will be made back to your PayPal or Alipay+ account (this may take up to 10 days). If you return by post then your refund will be processed back to your PayPal or Alipay+ once we receive and process the Order.

c) If you paid for your Order using a gift card or e-voucher and returned it to us via post, then the refund will be made back to you via an e-voucher. Alternatively, if you paid for your Order using a gift card or e-voucher and returned it to one of our stores, then your refund will be given back to you on a gift card.

d) If you paid for your Order using a gift card or e-voucher as well as your credit or debit card, then any refund for that Order will be made back in the same amounts to the same payment methods that you used when originally placing your Order, with priority given to your credit or debit card. This means that if you placed an Order for £100 but used a £50 gift card, with the remainder paid for using your debit card, then you will receive a £50 refund to your debit card and a £50 refund to a gift card (if you returned your item to store) or e-voucher (if you returned your item via post). Alternatively, if you bought two items totalling £100 (one being £60 and the other £40) and you paid for these using a £50 gift card, with the remainder paid for using your debit card, then if you wanted to return the item worth £60 this would mean that you would receive a £50 refund to your debit card and a £10 refund to a gift card or e-voucher (subject to how you returned the item to us).

14.3

Subject to the delivery option that you selected when first placing your Order (for more information, see Dispatch and Delivery), we will also refund you one of the following:

a) If you chose and paid for Standard Delivery of your Order, then we will refund you the full cost of this.

b) If you chose and paid for either Nominated/Next Day or Same Day delivery of your Order, then it is at our sole discretion as to whether we refund you this delivery charge. At the very least you will be refunded the cost of what the Standard Delivery for your Order would have been.

c) Please note that if you chose our 'Click & Collect' service, there would have been no delivery charge for your Order and so no refund for delivery will be necessary.

d) If you are only returning part of your Order which was delivered to the same address, then there will be no refund for delivery.

14.4

In order to arrange for a refund of an original delivery charge (as outlined above), please contact our Customer Services Team or call 0800 123 400 (overseas callers +44 113 369 8040).

Refunds on a Non-EU Order

14.5

If you placed your Order online and paid for it to be delivered to a Non-EU country, then within fourteen (14) days of receiving your Order back by post we will refund you the original purchase price for your Order, provided that you return the Product(s) to us in a saleable condition.

Please note that we will not refund the original delivery charge or any applicable local customs duties charged to you at checkout and paid to your local customs authority. Certain countries permit refunds of customs duties paid on Products you subsequently return. However, you will need to apply to your local authority to process that.

[For certain US states, if an order is returned to us via our designated courier we may be able to refund sales taxes subject to the local state laws.]

Promotional discounts and refunds

14.6

If a promotional discount applied to your Order originally, then the same discount will be applied to each Product of your Order that you return. This means that you will only be refunded the amount that you originally paid for your Order or any given Product. Further, any free promotional gift given with an Order must also be returned if you are returning the Product(s) to which the gift related. When returning discounted products online, the usual 14-day returns policy applies. tems purchased in one of our stores at a reduced price for sale or clearance can only be returned within 14 days for an exchange or gift card. Sale items are not eligible for a full refund.

Repeated Returns

14.7

We monitor the number of returns made by customers, and repeated returns will be flagged and may, at our discretion, lead to the closure of your Selfridges Account.

Liability and Indemnity

15.1

If the fulfilment of an Order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, or you fail any of our fraud detection or anti money laundering detection checks, Selfridges has the right to stop or cease to fulfil the Order (or part thereof) at any time and shall incur no liability in such circumstances.

15.2

You have certain rights as a customer, including legal rights relating to faulty or misdescribed goods. For further information about your legal rights in the United Kingdom, contact your local authority Trading Standards Department or Citizen's Advice Bureau. Nothing in these Terms and Conditions will affect these legal rights and, in particular, we will perform our obligations under these Terms and Conditions with reasonable care and skill.

15.3

Any Orders delivered to you will be of satisfactory quality. However, if we deliver an Order that is not of satisfactory quality, you can:

a) contact us for a full refund within thirty (30) days of delivery; or

b) contact us for a repair or replacement.

15.4

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Terms and Conditions for any direct, special, incidental, indirect or consequential damages including loss of profit, loss of opportunity or any losses related to any business including (without limitation) lost data, earnings or business interruption that result from the use of, or the inability to use, the material or Content on the Platforms, a Product, or the conduct of other Users of the Platforms, even if Selfridges has been advised of the possibility of such damages.

15.5

You agree to fully indemnify, defend and hold harmless Selfridges, our agents, officers, directors, employees and suppliers, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms and Conditions by you or any other liabilities arising out of your use of the Platforms, or the use by any other person accessing the Platforms using your Selfridges Account and/or your Personal Information.

15.6

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our agents or employees.

16. General

16.1

We may change these Terms and Conditions at any time. If any clause of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that clause shall be deemed severable from the Terms and Conditions and shall not affect the validity and enforceability of the remainder of these Terms and Conditions which shall continue to have full force and effect.

16.2

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

16.3

If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any clause of these Terms and Conditions.

16.4

The Platforms may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Platforms and any transactions conducted on or through the Platforms. These Terms and Conditions are governed by English law and are subject to the exclusive jurisdiction of the English courts.

16.5

The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from these Terms Conditions such that no third party may claim any rights under these Terms and Conditions.

16.6

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Platforms, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Platforms. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

16.7

These Terms and Conditions govern our relationship with you and supersede any and all preceding and contemporaneous agreements between you and Selfridges. Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by a Director of Selfridges. You confirm that, in agreeing to accept the Terms and Conditions, you have not relied on any representation save insofar as the same has expressly been made a clause of these Terms and Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory tights are not affected by these Terms and Conditions.

16.8

These Terms and Conditions were last updated on 4 May 2021.

17. Comments and Complaints Procedure

17.1

Please contact us if you have any comments or complaints by contacting our Customer Services team or by calling 0800 123 400 (+44 113 369 8040 from overseas). We will always endeavour to resolve any dispute as swiftly as possible.

17.2

If you are not happy with how we have handled your complaint, you have the option to  use Alternative Dispute Resolution (ADR) rather than issuing a claim against Selfridges. ADR is a process which is free for you to use and involves an independent body considering the facts of your dispute and producing a written determination which is binding on Selfridges.

If you would like to pursue ADR , you will need to submit a complaint to RetailADR (previously the Retail Ombudsman) in writing (at RetailADR, 12–14 Walker Avenue, Wolverton Mill, Milton Keynes MK12 5TW), by email ([email protected]) or by phone (+44 (0)20 3540 8063). Please note that any disputes may also be submitted for online resolution to the European Commission Online Dispute Resolution platform.

18. Our details

18.1

Selfridges Retail Limited is registered in England with company number 97117. Its registered office is 400 Oxford Street, London, W1A 1AB. Our call centre details are: telephone 0800 123 400 (+44 113 369 8040 from overseas) or contact us. VAT Registration Number: GB 705 3259 52

19. Supplier Terms and Conditions

All our supplier guidelines, Terms and Conditions and ethical trading requirements are accessible through the below links

Selfridges Ethical Trading Requirements

Selfridges Standard Terms & Conditions for the Supply of Goods and Services 

Selfridges Supplier Guidelines

SELFRIDGES HAMPERS T&CS

Ordering Incentives – telephone orders

To thank you for placing your order with Selfridges, we would like to offer the following incentives for orders placed in excess of £2,500 (excluding delivery). This incentive can only be claimed when ordering by telephone on (+44) 0207 318 3458

Orders over £2,500 and up to £5000 – 5% discount

Orders over £5000 and up to £7,500 – 7.5% discount

Orders over £7,500 and up to £10,000 – 10% discount

How to order yours

Online at selfridges.com/hampers

In store at all Selfridges stores

Telephone: (+44) 0207 318 3458

Email: [email protected]

Ordering

Hamper service line

If you have any questions or queries about ordering your hamper or gift box, please call our dedicated team on (+44) 0207 318 3458. This service is open during store opening hours.

Express delivery

We are able to offer a next/nominated day delivery service for orders delivered up to and including Friday 24 December. The cut-off time for orders requiring next-day delivery is 1pm the day before, except for Monday deliveries which must be placed by 1pm on the Friday.

Delivery of gifts containing fresh food

All gifts containing fresh food and cheese will be freshly packed and available for delivery from Monday 20 December. Please ensure that the recipient is available to receipt their gift as we are unable to attempt re-delivery.

Out of area deliveries

We deliver to Scottish Highlands, Western Isles, Shetland Island, Orkney Islands, Isle of Wight and the Isle of Man, however, please allow an additional five (5) days for standard delivery. We regret to say that we are unable to deliver fresh goods to these locations. For delivery to Jersey and Guernsey, see international deliveries.

International deliveries

Some of our hampers can be shipped worldwide, subject to the import restrictions of the destination country. Please also be aware that the price of a product may change at checkout if it is subject to any taxes, duties, fees, levies or delivery charges applied in the country you have selected for delivery of your order.

Efficient delivery

To make sure we can meet our high delivery standards, please make sure you give to accurate delivery address details, including recipient’s postcode and telephone number.

How to pay

We accept payment for Orders by Maestro, MasterCard, Visa, Visa Debit, American Express, Solo, Electron, PayPal, Alipay+, Apple Pay, gift cards and e-vouchers. Gift cards and e-vouchers can only be used for orders in British Pounds. We accept BACS transfers by prior arrangement.

Wines and spirits

Hampers and gifts that include alcohol may only be ordered by customers aged 18 or over.

Greetings

Make it special with a personal greeting, free of charge. Write a message up to 250 characters long and we will include it in their hamper.

Insurance

All deliveries are fully insured. In the unlikely event your hamper arrives broken or damaged, claims should be made on 0800 123 400 within 48 hours of receipt. Claims for lost parcels must be made by Monday 31 January 2022.

Prices

These prices are all correct at the time of going to print (August 2021). Prices are valid until Friday 31 December 2021.

VAT and duty

All prices include VAT at variable rates and duty charged at the rates prevailing at publication. We reserve the right to amend prices according to changes in duty. Customs duties may be payable by overseas recipients and we regret to say we cannot advise on the amounts.

Returns

We are not able to accept returns for Hampers (this includes Hampers which we have not been able to deliver) If you order a hamper or gift box online and wish to cancel the order, please visit www.selfridges.com/features/info/terms-conditions/ for full details of our cancellation policy.

Substitutions

All items shown are subject to availability. If we do happen to run out of any products, we reserve the right to substitute these with an item of equal or greater value. The hampers and gifts shown only contain the items listed.

APPOINTMENT & EVENTS BOOKINGS Ts&Cs

These Terms & Conditions relate to the Selfridges Appointment Booking website and Selfridges Event booking website (together the “ Booking Portals”). These websites allows customers to make appointments with Selfridges and with a selection of departments and brands for services and experiences including attendance at our specially curated list of events. 

Please be sure to read, and make sure you understand, the Booking Terms and Conditions prior to using the Booking Portals and placing a booking for an appointment and/or event. Making a booking request for either an appointment and/or an event ticket using the Booking Portals constitutes acceptance of these terms. 

By using the Website and the Booking Portals, you agree to be bound by these Booking Terms and Conditions as well as Selfridges’ Terms and Conditions and Selfridges’ Privacy & Cookie Policies. 

Health & Wellbeing Precautions

You should not visit a Selfridges store or attend your appointment and/or event if you have any symptoms of Covid-19, have had symptoms in the past 10 days or are living with someone who has symptoms or has had symptoms in the past 10 days. Please call us to let us know that you will be unable to attend and we will cancel your booking (without charge) and if appropriate, discuss rebooking your visit for a later date (subject to availability).

Please note that we may have to cancel your appointment or ask that you not attend an event if you have symptoms of Covid-19 or indicate that you have had these symptoms in the past ten days. 

We cannot be held responsible for any costs you may incur as a result of attending this appointment and/or event if you have symptoms. We therefore advise that if you have any concerns, you call us as soon as possible to discuss rescheduling your booking.

The situation in relation to Covid -19  continues to remain uncertain and subject to change at short notice. As such, we suggest that in order to avoid any unnecessary disappointment, you check our website, national and local government advice and media updates before journeying to store.

In light of the Covid-19 pandemic, we reserve the right to change or cancel any bookings (even at very short notice) in order to ensure we are: keeping customers and team members safe; responding to Government Guidance; and acting in accordance with any guidance, requests or requirements issued by other authorities. Of course we will be happy to reschedule your booking where possible, for an alternative date or time (where possible) and will look forward to welcoming you back soon.

Booking Your Appointment and/or Event 

Appointments and tickets are subject to availability and eligibility requirements. 

Certain services and events have an age restriction, where age and ID verification shall be required, please check with the individual brands or organiser for further details. 

For appointments and/or tickets booked on behalf of another person, the person attending the booking will be deemed to have accepted all terms and conditions relating to that appointment and/or event on behalf of the guest and will be responsible for sharing any relevant information with them and obtaining any necessary permissions.

IMPORTANT: It is your responsibility to check all details and any restrictions in relation to a service and/or event prior to booking. This includes the disclosure of any medical or other allergy / health information (as required). There will be a comments box on the website for you to specify this information.

Bookings and tickets are subject to availability, we suggest that you book your appointment and/or ticket with us well in advance in order to avoid disappointment.

Appointment and tickets are for the specified date only. 

Please note all images are for illustrative purposes only and may not be a true reflection of the appointment and/or event. 

Confirmation of your Booking

Once your request for an appointment and/or event ticket has been received, we will confirm that your booking request has been accepted by sending an e-mail to the e-mail address you provide on the Booking Portal.

The Appointment

If you have requested a specific person (e.g. artist, therapist), we will wherever possible do our best to accommodate you but we are unable to guarantee that person will be available. 

If you are late for an appointment then your appointment time may be reduced or altered to accommodate this, but in some cases we may not be able to carry out the service at all and you will be asked to re-book your appointment and may be charged. 

You may be asked to remove valuables such as rings prior to beginning your service.  We cannot be held responsible for loss or damage to personal items.

The Event 

Tickets for events shall admit one individual only and is personal to the recipient unless specified otherwise. 

All event tickets are non-transferrable, non-refundable and cannot be exchanged for cash equivalent or otherwise. 

Selfridges reserves the right to refuse entry to any attendee and to remove any individual from the premises for any reason.

Specific terms and conditions may apply in respect of the event, please see the specific event page for more details. 

Filming Disclaimer: Please note that photography and/or filming will likely be taking place at events. If you wish to not be filmed or photographed please inform a team member. 

Cancellation Policy for Appointments 

If you want to cancel an appointment, please try to provide at least 24 hours’ notice in advance of your appointment time. In the event of a no show or a cancellation of less than 24 hours, the cost of your appointment may be charged at our sole discretion. 

How To Reschedule or Cancel Your Appointment

You can reschedule or cancel your appointment (provided that rescheduling or cancellation is not prohibited by these terms and conditions) through:

• a link you will receive in your confirmation email or text (if applicable); 
• by phoning our Customer Services team on 0800 123 400; or
• by phoning the Beauty Workshop Concierge Desk directly on 0800 138 7425 (international dial +44 113 369 8040).

Cancellation Policy of Event tickets 

Tickets cannot be cancelled once purchased, your statutory rights are not affected. 

Beauty Appointments  

For beauty appointments, we are happy to offer our customers one 'complimentary' treatment from each of our beauty brands per day.

Selfridges holds the right to not accept certain bookings, including when you book more than one complimentary appointment with the same beauty brand on the day of an already existing and complimentary appointment. 

In some circumstances, the services available on the Appointment Booking website are sold by our Partners and not by us. Selfridges are only responsible for arranging and concluding your booking and services provided directly by us. In all other circumstances, we have been appointed by our Partners to act as their commercial agent and they shall be responsible for delivering any services to you.

Health & Skin Conditions

Certain services may require patch tests or pre-treatment consultations.  We reserve the right to refuse to provide a service if you do not attend these pre-treatment consultations prior to your appointment.  

It is your (or the person receiving the service) sole responsibility to communicate in advance any medical or health-related conditions and/or special needs to Selfridges or the therapist that might affect or be affected by any service (for example any allergy information and health issues). We may be unable to carry out certain services if you are suffering any skin conditions, are taking certain medications, or have had recent tattoos or piercings.  If any service is found unsuitable we will recommend an alternative where possible and subject to availability. If you (or the relevant recipient of the service) fail to disclose any such information to Selfridges or the therapist, neither Selfridges nor the relevant therapist shall be liable to you (or the recipient of the service) for any injury, loss or damages resulting from the service that could reasonably have been avoided if you (or the recipient of the service) had disclosed that information prior to receiving the service.

Pregnancy

We offer a number of services specifically designed for those expecting. However, as a number of our services are unsuitable for individuals expecting a child, we would be grateful if you could let us know if you are or think you may be pregnant before your appointment or booking.

Bringing Babies or Children with you

It may not be possible to carry out some appointments if babies or children are present owing to health and safety regulations.  Please let us know if you plan to bring a child with you to your appointment so we can advise as to whether we can accommodate them safely.

Privacy

We really value your privacy and our Privacy & Cookie Policies set out how we may collect and use your personal data and how we look after it in compliance with relevant data protection legislation.  This includes any additional information you (or the person who the booking relates to) provide in relation to your booking, including any medical, allergy or other health information.  Please note that if you provide us with information relating to other individuals (for example, if you book tickets for an event on behalf of someone else), you will need to ensure that they have read and understood this information too, and have given you permission to share their personal data with us.  If any individuals are under the age of 16, parental or guardian consent is required.

We work with carefully selected third parties to process your booking and the personal information that you (or the person who the booking relates to) provide will be shared with them for such purposes, as well as any Partner providing the service(s). We require all third parties that we interact with to treat your personal information as carefully and confidentially as we do.  Please note that some third parties that we work with will use cookies and other similar technologies on their websites – if this is the case, our policies no longer apply and you should ensure that you read and understand their privacy and cookie policies.

We, and the Partners who provide the relevant service(s) may retain your personal information, preferences and details of your transactions in order to provide the best customer experience before and after your appointment or event, and to gain a better understanding of which events are of most interest to you and our other customers. We will retain the same in accordance with relevant data protection legislation and our Privacy and Cookie Policies.

If at any point you no longer wish us to hold your personal information or you do not wish to receive information from us then there are a number of ways you can request that we delete the same. Please see our Privacy & Cookie Policies for information on how to do this.

Resolving Issues

We care about your experience and want to ensure we maintain the highest standards possible. 

If you would like to provide us with feedback or have any questions about your appointment, please contact us:

• by email at [email protected];
• by phoning our Customer Services team on 0800 123 400; or
• by phoning the Beauty Workshop Concierge Desk directly on 0800 138 7425 (international dial +44 113 369 8040).

If you would like to provide us with feedback or let us know of your questions about any event, please contact us as follows: [email protected].   

Other 

These Booking Terms and Conditions are governed by and construed and interpreted in accordance with the laws of England and Wales and you agree that the English courts shall have exclusive jurisdiction in any dispute. We may make amendments to these terms and conditions from time to time and material changes will be notified to you in respect of your booking.  

HURR Collective – Customer Rental Terms

Rental

1. If you rent an item from Selfridges via the HURR Collective concession (the “HURR Collective”) (the “HURR Item”), HURR Collective will confirm the terms of the rental (the “Rental”) with you (the “Rental Summary”) which together with these terms and the Selfridges’ Terms and Conditions shall form the rental agreement (the “Rental Agreement”). In the event of any conflict between the Selfridges Terms and Conditions and the Rental Agreement, the Rental Agreement shall prevail.

2. The Rental Agreement shall be between you and Selfridges and the Rental shall be fulfilled and managed by HURR Collective on our behalf in accordance with the Rental Agreement. The Rental Agreement gives you the right to rent the HURR Item only. At no point will you own the HURR Item or have any right to hold the HURR Item for longer than the Rental Period and you shall return it to us under the terms set out below.

3. The Rental Summary shall be provided to you and shall set out the rental period (the “Rental Period”); the rental price (the “Rental Price”); the full retail value of the HURR Item (the “Retail Value”) which you shall either a) pre-authorise us to charge to your chosen method of payment plus an administration charge of 20% of the Retail Value (the “Administration Charge”) or b) agree is the maximum amount you shall pay to us plus the Administration Charge in the event of damage etc in accordance with the Rental Agreement (the “Pre-Authorised Amount”); return information; and any other relevant details.

Damage

4. The Rental Price is inclusive of the cost of minor repairs to the HURR Item up to £50 (such cost to be determined by HURR Collective in their absolute discretion) (“Minor Repairs”). You shall be responsible and shall pay to us a sum up to the Pre-Authorised Amount (plus the Administration Charge), for any loss, destruction or damage to the HURR Item which requires more than a Minor Repair.

5. On return of a HURR Item, HURR Collective shall have full discretion to determine a) whether more than Minor Repairs are required to the HURR Item and the cost of such repairs to be charged to you up to the Pre-Authorised Amount (plus the Administration Charge); or b) whether the HURR Item is damaged beyond repair and you shall be charged the Pre-Authorised Amount (plus the Administration Charge) in addition to the Rental Price. HURR Collective shall wherever possible provide photographic evidence to you of on any damage that requires more than Minor Repairs or damage beyond repair.

Cancellation, Refunds and Extension

6. Once you have entered into the Rental Agreement, it may not be cancelled and you are obliged to pay the Rental price, irrespective of whether the HURR Item is worn during the Rental Period.

7. You are only entitled to a refund of the Rental Price in the event the HURR Item is provided to you damaged or not in a fit state to be worn. No other refunds shall be given.

8. All requests for refunds can only be made to the HURR Collective concession on the third floor of our Oxford Street store. Refunds will not be processed at any other till or concession.

9. You may agree an extension to your Rental Period via [email protected]. The period of extension and the extension price shall be subject to written confirmation from HURR Collective. Any payment for an extension not taken at the time of extension shall be taken on return of the HURR Item or charged to you up to the Pre-Authorised Amount.

Returns

10. Return of the HURR Item must be made per the terms of the Rental Agreement either (a) in our Oxford Street store at the HURR Collective concession only located on the third floor or (b) in the post via the returns box provided by HURR Collective when you rented the HURR Item. Returns will not be accepted at any other concession or till in the Oxford Street store or at any other Selfridges store. HURR Items not returned in accordance with the above will be deemed not returned under the terms of the Rental Agreement.

11. Returns made after the Rental Period are subject to a late fee charge of £25 per HURR Item per day and are strictly enforced with no exceptions.  If you return the HURR Item more than 5 days after the expiry of the Rental Period you will be charged the Retail Value in addition to any applicable late fees.

12. Following return of the HURR Item, you will receive a confirmation from HURR Collective that the HURR Item has been returned and whether any additional sums up to the Pre-Authorised Amount are required to be charged under the terms of the Rental Agreement.

Cleaning and Alterations

13. Please do not wash or dry clean the HURR Item. The Rental Price is inclusive of fair and reasonable cleaning costs so please just return it to the HURR Collective per the instructions in 10. above.

14. Please do not make any alterations to the HURR Item. Temporary hemp tape may be used with agreement of HURR Collective at the time of Rental.

15. These terms do not affect your statutory rights. 

Selfridges’ Customer Survey Monthly Prize Draw Terms and Conditions:

1. This prize draw (the “Prize Draw”) is organised by Selfridges Retail Limited of 400 Oxford Street, London W1A 1AB (“Selfridges”).

2. These terms and conditions are the rules which shall apply to the Prize Draw (the “Rules”). By entering into the Prize Draw, you agree to be bound by these Rules.

Entrants

3. The Prize Draw is open to Selfridges Customers who have completed Selfridges’ Customer Survey (the “Customer Survey”) and are over 18 years old.

4. Employees of Selfridges, and any of its affiliates and any other persons or employees associated with these companies and their families, agents and anyone else connected with the Prize Draw shall not be entitled to enter the Prize Draw.

5. Selfridges reserves the right to disqualify any entrant if it has reasonable grounds to believe that the entrant has breached any of the Rules.

Prize Draw Entries

6. The Prize Draw is free to enter and no purchase is necessary.

7.  To enter the Prize Draw, an entrant needs to complete the Customer Survey and submit their responses in full to Selfridges by clicking the “finish” button included in the Customer Survey.

8. Once the entrant has submitted the Customer Survey the entrant will automatically be entered into the Prize Draw for the month during which the Customer Survey is completed (a “Qualifying Entrant”). For the avoidance of doubt, the Qualifying Entrant shall not be automatically entered into each monthly Prize Draw meaning their completion of the Customer Survey in one month shall only constitute entry for that particular month.

9. Qualifying Entrants are limited to one (1) Prize Draw entry per calendar month irrespective of whether they have multiple email addresses.

10. The opening date for entries to each monthly Prize Draw is the first of each month with the first monthly Prize Draw commencing on 1 July 2021. The closing date of the Prize Draw is 23:59 GMT/ BST (as applicable) on the final day of each month. Entries received after this time will not qualify for entry into the Prize Draw (though it is possible that the closing date will be extended).

11. The final monthly Prize Draw shall be hosted in December 2021 meaning that 31 December 2021 shall be the final date for entry for the monthly Prize Draw.

The Prize

12. One (1) winner will be drawn at random from all entries for each monthly Prize Draw by a member of the Selfridges’ Head Office team within fourteen  (14) days of the closing of the relevant Prize Draw (the “Winner”). In all matters, the decision of Selfridges shall be final and no correspondence or discussion shall be entered into in this regard.

13. The Winner will receive a Selfridges’ eGift Card to the value of two-hundred and fifty pounds (£250.00) (the “Prize”).

14. The Winner will be notified by Selfridges within twenty-eight (28) days of the closing date of the relevant Prize Draw.  

15. The Prize will be dispatched to the Winner within thirty (30) days of the closing date of the relevant Prize Draw.

16. The Prize is non-exchangeable and non-transferable. Selfridges reserves the right to replace the Prize with an alternative prize of equal or higher value, if necessary.

17. The Prize is awarded at Selfridges’ discretion and no Prize will be awarded as a result of improper actions by or on behalf of the Winner(s).

18. Selfridges reserves the right to request written proof of age and proof of identity of the Winner(s) at any time and for any reason.

19. Selfridges reserves the right in its sole discretion to withhold delivery of the Prize to the Winner(s) until such proof of eligibility and identity of the Winner(s) has been confirmed or to disqualify any Winner(s) from the Prize Draw as it sees fit.

General Terms

20. Selfridges reserves the right to cancel or amend the Prize Draw or these Rules at any time and without prior notice.  

21. Selfridges, and any of their affiliates or any other persons or employees associated with these companies/persons will not be liable to any Qualifying Entrant, Winner or to any other person in the event that all or any part of the Prize Draw or Rules are cancelled or amended in any way.

22. In the event of any dispute regarding these Rules and all other matters relating to the Prize Draw, the decision of Selfridges shall be final and no correspondence or discussion shall be entered into. 

23. Selfridges does not accept any responsibility for any damage, loss, injury or disappointment suffered howsoever arising from the Prize Draw or the Prize, whether due to any errors or omissions or other cause by Selfridges, its employees, agents or others to the fullest extent permitted by law.  Nothing shall exclude Selfridges’ liability for death or personal injury as a result of its negligence. Selfridges will not be liable for its inability to contact the Winner(s) or award the Prize as a result of any mistakes or errors in the contact details provided by the Winner(s).

24. Selfridges does not warrant that the Prize Draw will be free from errors or omissions. The Prize Draw may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond the control of Selfridges.

Data Protection

25. Personal data supplied during the course of this Prize Draw shall be processed for the purpose of the running of the Prize Draw and fulfilment, delivery and arrangement of the Prize and any personal data shall be stored and processed in in accordance with Selfridges’ Privacy Policy.

Jurisdiction

26. The Prize Draw will be governed exclusively by English law and all Qualifying Entrants (including the Winner) submit to the jurisdiction of the English courts.

Contact Us

27. You can contact Selfridges in relation to the Prize Draw by writing to: Customer Insight, Selfridges Retail Limited, Head Office, 400 Oxford Street, London W1A 1AB.

Selfridges’ Draw Terms and Conditions

These terms and conditions are the rules which shall apply to your entry into Selfridges Draw on the Selfridges App (the “Rules”). By entering the Draw (the “Draw”) with the requested information you agree to be bound by these Rules and Selfridges Terms and Conditions which can be found at https://www.selfridges.com/GB/en/features/info/terms-conditions/ (the “Selfridges Terms and Conditions”).

1. The Draw is open to all Selfridges’ customers who have downloaded the Selfridges App. To enter each Draw listed by Selfridges, you must be sixteen (16) years old. Entrants are limited to one (1) entry per Draw and only one (1) entry will be accepted per address (the “Qualifying Entrant”).

2. Any Qualifying Entrants who are found to have made multiple entries will be disqualified by Selfridges and shall be removed from the Draw and may at Selfridges sole discretion be prohibited from entering any future Draws run by Selfridges.

3. The Draw shall open and close as detailed in each individual Draw listing (the “Individual Draw Listing”).

4. Entrants to the Draw shall be given the opportunity to purchase a product launched in Selfridges (the “Product”). Exact details of the Product shall be further detailed in each Individual Draw Listing.

5. Selfridges shall randomly choose the names of the successful entrants drawn from the Draw on a date and time provided in the Individual Draw Listing (the “Successful Entrant”).

6. A Successful Entrant will be sent a push notification in the Selfridges App with an invitation to purchase the Product which shall include a click through to a page which contains a link to Selfridges checkout (the “Invitation Notification”). A Successful Entrant will also be able to find the Invitation Notification in their “Profile” Section in the App. A Successful Entrant must successfully complete the purchase (including payment) of the Product within the time specified in the Invitation Notification (the “Allocated Purchase Period”).

7. The opportunity to purchase the Product shall only be available to the Successful Entrant in the Allocated Purchase Period. Please note that the Product must be delivered to an address in the United Kingdom. For the avoidance of doubt, this does not include an address registered to a freight forwarder based in the United Kingdom.  

8. Once the Allocated Purchase Period has elapsed for the Successful Entrant, the opportunity to purchase the Product shall no longer be open to the Successful Entrant and shall be reallocated randomly to other participants in the Draw.

9. Selfridges will only contact Successful Entrants via an Invitation Notification and shall not be responsible for notifying unsuccessful entrants that they have not been selected from the Draw.

10. Following the completion of the Draw, Selfridges reserves the right to offer the Product for sale on the Selfridges Website in the event that additional units of the Product are still available after the Successful Entrants have been contacted and the Allocated Purchase Period has elapsed.

11. Selfridges reserves the right to disqualify any Qualifying Entrant or Successful Entrant if it has reasonable grounds to believe that it has breached any of the Rules. For the avoidance of doubt, this shall include, but not be limited to, entrants who are suspected of reselling the Product, entrants suspected of or engaging in fraudulent activity or any entrants suspected of or engaging in improper actions in relation to the Draw.

12. Selfridges reserves the right to cancel or amend the Draw, these Rules and the Selfridges Terms and Conditions at any time and without prior notice.  

13. Selfridges, and any of their affiliates or any other persons or employees associated with these companies/persons will not be liable to any Qualifying Entrant, Successful Entrant or to any other person in the event that all or any part of the Draw or Rules are cancelled or amended in any way.

14. In the event of any dispute regarding these Rules and all other matters relating to the Draw, the decision of Selfridges shall be final and no correspondence or discussion shall be entered into. 

15.  Selfridges does not accept any responsibility for any damage, loss, injury or disappointment suffered howsoever arising from the Draw, whether due to any errors or omissions or other cause by Selfridges, its employees, agents or others to the fullest extent permitted by law. Selfridges will not be liable for its inability to contact a successful entrant as a result of any mistakes or errors in the contact details provided by an entrant.

16. Selfridges does not warrant that the Draw will be free from errors or omissions. The Draw may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond the control of Selfridges.

17. Personal data supplied during the course of this Draw shall be processed for the purpose of the running of the Draw and fulfilment, delivery and arrangement of the goods and any personal data shall be stored and processed in in accordance with Selfridges’ privacy policy.

18. The Draw will be governed exclusively by English law and all Qualifying Entrants (including the Successful Entrants) submit to the jurisdiction of the English courts.

Designer Shopping Event T&Cs

Selfridges VIP customers:

Your VIP designer fashion pre-sale invitation entitles you to up to 50% off selected Womenswear, Menswear and up to 30% off selected Accessories (the “VIP Designer Promotion”) subject to the following terms and conditions: 

1.     VIP Designer Promotion is available in Selfridges stores, on www.selfridges.com and via the Selfridges app. 

2.     The VIP Designer Promotion will run from Friday 1^st December 2023 to Sunday 3rd^th December 2023 inclusive (“Promotion Period”). 

3.     The VIP Designer Promotion will apply only to selected Womenswear, Menswear and Accessories.  

4.     The brands and products included in the VIP Designer Promotion are subject to change at Selfridges’ sole discretion and without prior notice and Selfridges’ decision in relation to this will be final. 

5.     For in store purchases the VIP Designer Promotion discount will be applied to eligible items at the till point when you present either your i) VIP Selfridges Key; ii) VIP Selfridges card; or iii) exclusive VIP Designer fashion pre-sale invitation email, at the till point during the Promotion Period. 

6.     For online / app purchases the VIP Designer Promotion discount will automatically be applied at checkout when you shop online through your VIP Selfridges account during the Promotion Period. This must be the online account with the email address associated to your VIP membership. If you don’t have an online account with your VIP email address you can create one. 

7.     The VIP Designer Promotion discount can be redeemed multiple times during the Promotion Period. 

8.     Should you choose to return any items purchased during the VIP Designer Promotion, the amount refunded will be the amount that you paid for the item during the VIP Designer Promotion. 

9.     For information on refunds and returns please refer to our standard returns policy here: http://www.selfridges.com/GB/en/features/info/terms-conditions. 

10.   These Terms and Conditions do not affect your statutory rights as a consumer. 

Selfridges Unlocked customers:

Your exclusive Keyholder offer entitles you to up to 40% off selected Womenswear, Menswear and up to 30% off selected accessories (the “The Exclusive Keyholder Offer”) subject to the following terms and conditions: 

3.     The Exclusive Keyholder Offer is available in Selfridges stores, on www.selfridges.com and via the Selfridges app. 

4.     The Exclusive Keyholder Offer will run from Monday 4th December 2023 to Sunday 10^th December 2023 inclusive (“Promotion Period”). 

3.     The brands and products included in the Exclusive Keyholder Offer are subject to change at Selfridges’ sole discretion and without prior notice and Selfridges’ decision in relation to this will be final. 

4.     For in store purchases the Exclusive Keyholder Offer will be applied to eligible items at the till point when you present either your i) Selfridges Key; or ii) exclusive Unlocked promotion invitation email, at the till point during the Promotion Period. 

5.     For online / app purchases the Exclusive Keyholder Offer will be applied to eligible items at checkout during the Promotion Period when you enter the promotional code provided to you via email and app. You must be logged in to your Selfridges account for the Exclusive Keyholder Offer to be applied. 

6.     The Exclusive Keyholder Offer can be redeemed multiple times during the Promotion Period. 

7.     Should you choose to return any items purchased during the Exclusive Keyholder Offer, the amount refunded will be the amount that you paid for the item during the Keyholder Exclusive Promotion Period. 

8.     For information on refunds and returns please refer to our standard returns policy here: http://www.selfridges.com/GB/en/features/info/terms-conditions. 

9.     These Terms and Conditions do not affect your statutory rights as a consumer. 

RESELLFRIDGES BUYBACK SERVICE 

We are excited that you would like to sell your own Product(s) through the RESELLFRIDGES Buyback Service. The RESELLFRIDGES Buyback Service Terms and Conditions (the “Terms and Conditions”) set out the terms on which we may agree to purchase the Product(s) from you and the steps each of us will need to take in order to complete this purchase.

The RESELLFRIDGES Buyback Service is operated by Selfridges Retail Limited in conjunction with Luxis Baltic (the “Partner”). The Partner is a private limited company under registry code 12824968 in Estonia and is a wholly owned subsidiary of Upteam Co. Ltd who are a company registered in the Philippines. Our Partner is a valuation expert based in Estonia who will be responsible for working with us to organise the collection of your Product and carrying out the Valuation Process and Inspection. Our Partner will then purchase your Products (s) from us) to include within its curated pre-loved collections. 

Please be sure to read, and make sure you understand, the Terms and Conditions prior to using the RESELLFRIDGES Platform and participating in the RESELLFRIDGES Buyback Service. By using the RESELLFRIDGES Platform and participating in the RESELLFRIDGES Buyback Service, you agree to be bound by the Terms and Conditions in respect of your use of the RESELLFRIDGES Platform and our purchase of any and all your Product(s).

1 Definitions

1.1 The following definitions apply to these Terms and Conditions:

“Collection Information” means details of the address from which the Product will be collected and a collection date and a three-hour window on this date during which you will be available to hand over the Product(s);

“Collection Service” means our Partner’s collection of your Product at the address specified in the Collection Information provided by you;

“EU” means a European Union member state, which, for the time being, includes the UK;

“Inspection” has the definition given to it at Clause 5.1 of these Terms and Conditions;

“Offer Email” means an email sent to you detailing whether or not we have decided to purchase the Product and if so, the Offer Price for the Product;

“Offer Price” means the value of a Selfridges eGift Card in pound sterling (£) that may be sent to you;

“Product” means a Product offered for sale by You to us via the RESELLFRIDGES Platform;

“Product Submission” means the combined information as further detailed in Clause 2.3 of these Terms and Conditions:

“Purchase Confirmation Email” means an email sent by us to you which confirms your Product has passed Inspection and will be purchased at the Offer Price communicated to you 

“RESELLFRIDGES Buyback Service” means a buy-back service operated by Selfridges in conjunction with its Partner which facilities the collection and potential purchase of a Product from you in accordance with these Terms and Conditions;

“RESELLFRIDGES Platform” means the website located at www.resellfridges.com, or any subsequent URL which may replace it, and the Selfridges app accessed using a mobile device;

“Selfridges eGift Card” has the definition given to it at Clause 6.1 of these Terms and Conditions;

“Selfridges Gift Card Terms and Conditions” means the Terms and Conditions which shall govern your use of the Selfridges eGift Card. A current copy of which can be found at https://www.selfridges.com/features/info/gift-card/gift-card-terms/ and shall also be supplied to you with the Purchase Confirmation Email;

“Submission Form” means the electronic form on the RESELLFRIDGES Platform which requires you to submit your contact information and information relating to the Product as further detailed in Clause 2 of these Terms and Conditions;

“Terms and Conditions” means these RESELLFRIDGES Buyback Service Terms and Conditions;

“Valuation Process” has the definition given to it at Clause 2.5 of these Terms and Conditions;

“We”, “us” or “Selfridges” means Selfridges Retail Limited. Please note, Selfridges has instructed its Partner to: (a) collect and return the Product in accordance with the Collection Information provided by you,(b) carry out the Valuation Process;  and (c) carry out the Inspection of the Product. For the purposes of these Terms and Conditions, all references to “we”, “us”, or “Selfridges”, will be taken to include any such third parties, including but not limited to the Partner.

“UK” means, for the purposes of these Terms and Conditions, England, Wales, Scotland and Northern Ireland; and

“You” means a user of the RESELLFRIDGES Platform and/or user of the RESELLFRIDGES Buyback Service.

2 YOUR PRODUCT

2.1 All Product(s) offered for sale by You as part of the RESELLFRIDGES Buyback Service shall be subject at all times to our approval.

2.2 As part of the approval process, you are required to complete a Submission Form on the RESELLFRIDGES Platform. 

2.3 The Submission Form will require that you provide the following information:

(a) Your full name;

(b) Your contact details including your telephone number and email address; 

(c) Your country of residence. Please note we are currently only able to accept Product(s) from the EU;

(d) Details of the Product, including but not limited to the Product’s brand, style, condition and size; and

(e) Images of the Product, including specific images illustrating any damage to the Product and its overall condition,

(together the “Product Submission”).

2.4 You warrant to us that you are solely responsible for the Product Submission and that all information you submit to the RESELLFRIDGES Platform shall:

(a) be true, accurate, current and complete;

(b) not infringe the rights of any third party;

(c) not contain anything libellous or otherwise unlawful, abusive or obscene nor constitute an invasion of privacy;

(d) not contain any content which is obscene or pornographic (including child pornography); and

(e) not violate any applicable laws, statutes or regulations.

2.5 The Product Submission shall be sent directly to our Partner who shall use the information provided by You to determine whether or not an offer for the Product should be made and the value of this offer (the “Valuation Process”). This will also be shared with the RESELLFRIDGES Buyback Service team as part of the service offering.  

3 OUR OFFER

3.1 Following the Valuation Process, we shall send you an Offer Email.

3.2 Any Offer Price contained in the Offer Email shall be fixed and we will not accept any counteroffers made by You.

3.3 Upon receipt of the Offer Email, you shall have the option of accepting or rejecting the Offer Price. 

3.4 If you accept the Offer Price within fourteen days( starting from the date on which you received the Offer Email), this will indicate to us that you are willing to sell your Product to us at the Offer Price.

3.5 If you do not accept our Offer Price within fourteen days of receipt of the Offer Email, the Offer Price for your Product shall be automatically withdrawn. If you change your mind and wish to accept the Offer Price after we have withdrawn the Offer Price, you will need to resubmit your Product Submission. We shall not be bound by any previous Offer Prices for the same Product and any future offers may differ from the original Offer Price provided in accordance with Clause 3.1 of these Terms and Conditions. 

3.6 Your acceptance of the Offer Price for the Product shall be deemed to have been communicated to us by way of response to the Offer Email. This acceptance of the Offer Price  shall constitute final and irrevocable consent by You to sell the Product to Us and for Us to purchase the Product for the Offer Price. 

3.7 We regret that we may not be able to provide an Offer Price for your Product in certain circumstances and we shall communicate this to you in writing. Circumstances in which we may not be able to make an offer shall include, but not be limited to:

(a) being able to determine the authenticity of the Product:

(b) the condition of the Product is not suitable;

(c) the Product is from a brand we don’t currently accept;

(d) the Product is based outside the EU;

(e) the Product is not a handbag (we are currently only accepting handbags in the RESELLFRIDGES Buyback Service); and/or

(f) the Product is not a style we are currently accepting.

4 COLLECTION OF YOUR PRODUCT FOR INSPECTION

4.1 Upon acceptance of the Offer Price in accordance with Clause 3.6 of these Terms and Conditions, you will be asked to provide the Collection Information to us via email. We will share the Collection Information with our Partner who will arrange a Collection Service for your Product. We will contact you to inform you that the Collection Service is scheduled and confirmed.

4.2 You shall not be responsible for any costs associated with the Collection Service, however we shall arrange no more than three (3) separate attempts to collect the Product. After the third unsuccessful attempt, the Offer Price for the Product shall be automatically withdrawn and you will be required to resubmit the Product  in accordance with Clause 2 of these Terms and Conditions. We shall not be bound by any previous Offer Prices for the same Product and any future offers may differ from the original Offer Price provided in accordance with Clause 3.1 of these Terms and Conditions. 

4.3 You will be required to prepare the Product for the Collection Service in accordance with our written instructions which shall include but not be limited to, providing your own packaging for the Product and printing off a label which should be affixed to your package containing the Product. 

4.4 You shall be solely responsible for ensuring that the Product and all other associated materials included in the Product Submission (including, but not limited to, dust bags, authenticity document and additional accessories accompanying the Product) are included in the package. In the event your Product is received without the additional items referred to in the Product Submission, we shall deem the Product to be unfit for purchase and we shall return the Product to you at our own cost.  

4.5 We shall assume responsibility for your Product upon collection of the Product from the address provided by you in the Collection Information. In the event that we need to return the Product to you for whatever reason (including but not limited to those reasons listed in Clauses 3.7. 4.4 and 5.1), our responsibility for the Product shall cease upon completion of the delivery of the Product(s) to the address provided by you in the Collection Information. We shall have no responsibility for the Product in the event that the Collection Service is not arranged or used by you.

4.6 You must not use any other delivery or courier service to deliver the Product to us or our Partner via any process or provider other than the Collection Service listed in this Clause 4. Any Product sent by you and/or received by us or our Partner which has not followed the Collection Service listed in this Clause 4 shall not be accepted and any cost associated with this, as well as the risk, loss or damage to your Product shall be borne by You. 

4.7 Please note that your Product will be inspected by our Partner who is based in Estonia.

5 OUR PURCHASE OF THE PRODUCT

5.1 Upon receipt of your Products, our Partner shall inspect the Product to ensure that it matches the description provided by You in the Product Description, is in a suitable condition and is authentic (the “Inspection”). In the event that the Product is considered in our sole discretion to be in bad condition, severely damaged, counterfeit, is not as described in the Product Description or as otherwise deemed unacceptable, the Product will be deemed unfit for purchase and shall be returned to you at the address listed in the Collection Information at our cost. 

5.2 If your Product passes the Inspection, we shall send to you a Purchase Confirmation Email. 

6 PAYMENT FOR THE PRODUCT

6.1 We will send a Selfridges electronic gift card (the “Selfridges eGift Card”) within forty-eight (48 hours) of sending the Purchase Confirmation Email. We shall issue the Selfridges eGift Card to the value of the Offer Price and all amounts shall be in pound sterling 

6.2 Please note that the Selfridges eGift Card can be used to purchase goods and services at any of our stores (including selfridges.com). The Selfridges eGift Card is subject to some exclusions (as further detailed in the Selfridges Gift Card Terms and Conditions) and cannot be refunded or exchanged for cash (except in accordance with your legal rights) or used for making Selfridges account payments. Your use of the Selfridges eGift Card shall be at all times in accordance with the Selfridges Gift Card Terms and Conditions.

7 WARRANTIES

7.1 In addition to the warranties you provided at Clause 2.4 of these Terms and Conditions, you warrant to us that 

(a) you are over eighteen (18) years of age at the time of your use of the RESELLFRIDGES Buyback Service;

(b) you have the all legal rights, title and interest to sell the Product you submit to the RESELLFRIDGES Buyback Service and that the Product is free of all liens and encumbrances;

(c) the Product is authentic and not counterfeit;

(d) the Product is not stolen and/ or has not been acquired by fraudulent means; 

(e) the Product does not infringe any third-party intellectual property rights;

(f) the Product does not contain: fur (including product trim); exotic skins (this includes all skin/leather not derived from cow/calf, sheep/lamb, pig, goat and water buffalo;) and any endangered species listed on CITES Appendix I or the EU Wildlife Trade Regulations Annex A;  and

(g) the Products is in a clean and hygienic condition, unsoiled and free of any infestations.

7.2 You agree to fully indemnify, defend and hold harmless Selfridges, it officers, directors, employees, its Partner and suppliers, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms and Conditions by you or any other liabilities arising out of your use of the RESELLFRIDGES Buyback Service.

8 YOUR USE OF THE RESELLFRIDGES BUYBACK SERVICE

8.1 The RESELLFRIDEGS Buyback Service is provided solely for your personal use and should not be used for any commercial purposes. As such, we have no liability to you for any loss of profit, business, business opportunity, business interruption or any other indirect losses. 

8.2 You agree that you are and shall be personally responsible for your use of the RESELLFRIDGES Buyback Service (including your use of the RESELLFRIDGES Platform). If we determine that you are, or have been, engaged in activities which are unlawful, abusive, obscene, fraudulent, criminal, in contravention of these Terms and Conditions or constitute an invasion of privacy, we may deny your access to the RESELLFRIDGES Platform / or the RESELLFRIDGES Buyback Service.

8.3 You must not establish any link to the RESELLFRIDGES Buyback Service to suggest any form of association, approval or endorsement on our part where none exists or establish a link from any website that is not owned by you. 

8.4 We make no warranty that the RESELLFRIDGES Platform will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the RESELLFRIDGES Platform. We will not be responsible or liable to you for any loss of material uploaded or transmitted through the RESELLFRIDGES Platform.

8.5 Whilst we endeavour to verify the accuracy of any information we place on the RESELLFRIDGES Platform we make no warranties (whether express or implied) in relation to its accuracy. The RESELLFRIDGES Platform is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the RESELLFRIDGES Platform or any transaction that may be conducted on or through the RESELLFRIDGES Platform or the RESELLFRIDGES Buyback Service more generally.

8.6 We may modify or withdraw the RESELLFRIDGES Platform (or any part of it) and the RESELLFRIDGES Buyback Service temporarily or permanently, and we shall not be liable to you or any third party for any modification to, or withdrawal of, the RESELLFRIDGES Platform and the RESELLFRIDGES Buyback Service and you agree to use the RESELLFRIDGES Platform and the RESELLFRIDGES Buyback Service on this basis.

9 DATA PROTECTION 

By using the RESELLFRIDGES Buyback Service, you understand that we will collect, use, share, store and process your personal information in accordance with our Privacy & Cookie policy. Selfridges fully respects the privacy of individuals who access the RESELLFRIDGES Platform and use the RESELLFRIDGES Buyback Service. For details on the manner in which we use cookies, the type of information we collect, how and for what purpose, we use your information and under what circumstances we disclose information please see our Privacy & Cookie policy, which are incorporated into and form part of these Terms and Conditions.

10 GENERAL

10.1 We may change these Terms and Conditions at any time so please ensure you check the latest version. If you do not agree to any changes in these Terms and Conditions, we advise you to stop using the RESELLFRIDGES Platform immediately and/ or withdraw your participation from the RESELLFRIDGES Buyback Service.

10.2 If we make any material changes to the RESELLFRIDGES Platform and/or RESELLFRIDGES Buyback Service, we will notify you via email or by notice on our website prior to implementation of the change. We shall take any continued use of the RESELLFRIDGES Platform and/or RESELLFRIDGES Buyback Service following such notice as consent and acceptance of such change. If you do not wish to continue with the RESELLFRIDGES Platform and/or RESELLFRIDGES Buyback Service following any material change, please contact us as soon as possible. 

10.3 If any clause of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that clause shall be deemed severable from the Terms and Conditions and shall not affect the validity and enforceability of the remainder of these Terms and Conditions which shall continue to have full force and effect.

10.4 We shall not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our, our agents, subcontractors, suppliers or our Partner’s reasonable control.

10.5 If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in other situations where you are in breach. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any clause of these Terms and Conditions. Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by a Director of Selfridges.

10.6 The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from these Terms Conditions such that no third party may claim any rights under these Terms and Conditions.

10.7 All text, graphics, photographs including all image rights, videos, logos, trademarks, artwork, sounds, music, user interfaces, visual interfaces and computer code on the RESELLFRIDGES Platform (the "Content") belongs to Selfridges (or is licensed to Selfridges). This Content includes, but is not limited to, the design, structure, selection, coordination, expression, "look and feel" and arrangement of it. The Content is protected by copyright, trademark and other intellectual property rights and you are not permitted to copy, reproduce, republish, upload, post, publicly display, translate, transmit or distribute this Content in any way without Selfridges' prior written permission.

10.8 You acknowledge that these Terms and Conditions in electronic format shall have the same force and effect as an agreement in writing.

10.9 When using the RESELLFRIDGES Platform, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the RESELLFRIDGES Platform. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

10.10 The RESELLFRIDGES Platform and RESELLFRIDGES Buyback Service may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the RESELLFRIDGES Buyback Service and any transactions conducted on or through the RESELLFRIDGES Platform. These Terms and Conditions are governed by English law and are subject to the exclusive jurisdiction of the English courts.

11 OUR DETAILS

Selfridges Retail Limited is registered in England with company number 97117. Its registered office is 400 Oxford Street, London, W1A 1AB.

Selfridges Unlocked Terms and Conditions

About

Selfridges Unlocked is the Selfridges Retail Limited (“Selfridges”) open to all community providing unparalleled access to the Selfridges Universe.  Selfridges Unlocked is free to join and offers various perks to customers who are signed up (“Selfridges Keyholders”).

Selfridges Unlocked is available to customers aged 18 years or over. Selfridges Unlocked is for personal use only. No corporate or business use or participation.

Selfridges Team Members are entitled to become Selfridges Keyholders but may be excluded from certain perks in accordance with these terms.

How to join

Upon the launch of Selfridges Unlocked, customers who are already signed up to receive marketing and offers from Selfridges will automatically be enrolled as Selfridges Keyholders and will receive a unique QR code (“Selfridges Key”) via email. For customers with a Selfridges account, the Selfridges Key will also appear in the account and can be added to the digital wallet on your phone.

Customers who wish to join Selfridges Unlocked can sign up to become Selfridges Keyholders by completing the sign up page here.

To enjoy the full range of perks and enable easy access to your Selfridges Key, customers are encouraged to set up a Selfridges account on Selfridges.com via the sign up page here.

You will need to provide a valid email address and contact details during sign up and it is your responsibility to ensure that your details are kept up to date.

Selfridges Keyholder Perks

As a Selfridges Keyholder you will get to hear about exciting product launches and offers that are tailored to you and have access to a range of perks such as entry to The Win Big draw, early access to events, free delivery and a charity donation every time you shop with your Selfridges Key (subject to the terms below). Exclusions may apply and the Selfridges Unlocked perks are subject to change. Details of the latest Selfridges Unlocked perks can be found here and this will be updated from time to time so be sure to check in frequently to see what perks are on offer.

Free delivery

Selfridges Keyholders who are signed into an online account can enjoy free standard or nominated day UK delivery on online orders of £150 or more. Once signed into your Selfridges Keyholder online account the free delivery code will be displayed on the Selfridges Keyholder perks landing page. The code can then be copied and pasted as a promotional code at checkout to receive free UK delivery.

The Win Big

The full terms and conditions for The Win Big draw are set out below:

1) The Win Big draw (“The Win Big”) is run by Selfridges Retail Limited of 400 Oxford Street, London W1A 1AB (“Selfridges”).

2) These terms and conditions are the rules which shall apply to The Win Big (the “Rules”). By using your Selfridges Key you agree to be bound by these Rules.

Entrants

3) The Win Big is open to Selfridges Keyholders aged 18 years or older, excluding employees of Selfridges and any of its affiliates and any other persons or employees associated with these companies (“Related Persons”). Related Persons accept and agree that they are not eligible to win any prize in The Win Big and agree to notify Selfridges that they are a Related Person should they be contacted as a winner. 

4) Selfridges reserves the right to disqualify any entrant if it has reasonable grounds to believe that the entrant has breached any of the Rules.

Entries

5) Selfridges Keyholders will receive one entry to The Win Big draw each time they are identified as a Selfridges Keyholder when completing a transaction in one of the following ways;

        a) Scanning their Selfridges Key at the till when completing a transaction in store; 

        b) Providing the email address linked to their Selfridges Key when completing a transaction in store; 

        c) Ordering online (on Selfridges.com or the Selfridges App) through the Selfridges account linked to a Selfridges Key; or

        d) Ordering online (on Selfridges.com or the Selfridges App) using an email address associated with a Selfridges Key
 

(each a “Qualifying Entry”).
 

6) Qualifying Entries will be entered into the prize draw according to;

        a)  the location where the transaction was made, falling into one of the following four categories:

            i. London (for transactions at Selfridges Oxford Street store);

           ii. Birmingham (for transactions at Selfridges Bullring store);

          iii. Manchester (for transactions at both Selfridges Manchester Trafford and Selfridges Manchester Exchange stores); or

          iv. Online (for transactions on Selfridges.com and the Selfridges App)
 

(each a “Location”); and
 

        b) when the transaction was made, with each 4 or 5 week period ending at midnight on the last Saturday in a calendar month being a draw period (“Draw Period”).

          i. Qualifying Entries will be entered only for the Draw Period in which the transaction was made and will not roll forward into following Draw Periods.

          ii. Return of an item purchased during the transaction will not affect the Qualifying Entry which will remain in the prize draw for the relevant Draw Period.
 

Customers who complete the sign up to become a Keyholder between 13^th July 2023 and 31^st August 2023 (inclusive) will also receive one entry into the additional ‘sign-up’ draw (“Sign-Up Draw”). One winner will be selected at random from all Sign-Up Draw entries and the winner will be notified in accordance with the terms below.

Winners

7) One winner will be selected at random for each Location in each Draw Period (4 x winners in total each Draw Period). Winners will be selected in the week following the Draw Period end. 

8) Winners will be notified by email (using the email address associated with the Selfridges Key) within two weeks of the Draw Period end. In all matters, the decision of Selfridges shall be final, and no correspondence or discussion shall be entered into in this regard.

9) Winners will have one month from the date of the email to contact Selfridges Concierge (via the details provided in the email) to accept the prize and the winner’s day out must be arranged to take place on a date within one year of the date of the email.

10) Unredeemed prizes will be lost, no further winners will be drawn for that Location for that Draw Period.

11) Winners will be ineligible to win future The Win Big draws for a period of 12 months from the date of their win.

The Prize

12) The prize is a day of experiences at a Selfridges store up to the value of £1000 (“Prize Day”). The prize is non-exchangeable, non-transferable and no cash alternative is offered. Selfridges reserves the right to replace the prize with an alternative prize of equal or higher value, if necessary.  

13) Winners will need to plan their Prize Day in advance with the Selfridges Concierge team and winners can choose from a range of experiences available in the chosen store (subject to availability on the chosen date and any exclusions as advised by the Selfridges Concierge team).

14) Winners can choose to experience their Prize Day on any day of week, subject to availability.

15) Winners can choose to experience their Prize Day at any of the 4 Selfridges stores (London Oxford Street, Manchester Trafford, Manchester Exchange or Birmingham Bullring) noting that some stores may have a greater range of experiences on offer.

16) The Prize Day can only be redeemed at one store (it cannot be split across stores).

17) The Prize Day must be taken across one date (it cannot be split across different days).

18) Winners will need to arrange and pay for their own travel to and from the store on their Prize Day. Selfridges will not be responsible for any travel costs.

19) Winners can share their Prize Day with up to 3 people but this does not increase the Prize Day value cap of £1,000.

20) Selfridges reserves the right to request written proof of age and proof of identity of each Winner at any time and for any reason. 

21) If winners have enjoyed a Prize Day that has not reached the prize cap of £1,000, any remaining balance (up to a maximum of £500) may be provided on a Selfridges Gift Card at the end of the Prize Day for the winner to spend in any Selfridges store or online at their leisure.

General Terms

22) Selfridges reserves the right to cancel or amend The Win Big or these Rules at any time and without prior notice.  

23) Selfridges, and any of their affiliates or any other persons or employees associated with these companies/persons will not be liable to any Qualifying Entrant, each winner or to any other person in the event that all or any part of the Win Big or Rules are cancelled or amended in any way.

24) In the event of any dispute regarding these Rules and all other matters relating to The Win Big, the decision of Selfridges shall be final and no correspondence or discussion shall be entered into. 

25) Selfridges does not accept any responsibility for any damage, loss, injury or disappointment suffered howsoever arising from The Win Big or the Prize Day, whether due to any errors or omissions or other cause by Selfridges, its employees, agents or others to the fullest extent permitted by law.  Nothing shall exclude Selfridges’ liability for death or personal injury as a result of its negligence. Selfridges will not be liable for its inability to contact a winner or award the Prize Day as a result of any mistakes or errors in the contact details provided by a winner. 

26) Selfridges does not warrant that The Win Big will be free from errors or omissions. The Win Big may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond
the control of Selfridges.
 

Data Protection

27) Personal data supplied during the course of The Win Big shall be processed for the purpose of the running of The Win Big and fulfilment, delivery and arrangement of the Prize Day and any personal data shall be stored and processed in in accordance with Selfridges’ privacy policy.

Jurisdiction

28) The Win Big will be governed exclusively by English law and all Qualifying Entrants (including the winners) submit to the jurisdiction of the English courts.

Contact Us

29) You can contact Selfridges in relation to The Win Big by contacting our Customer Services team by calling 0800 123 400 (or +44 (0)207 160 6222 if calling from outside the UK).

Charity donation

Purchases by Selfridges Keyholders will support Selfridges’ partnership with Centrepoint (Centrepoint Soho, operating as Centrepoint, registered charity number 292411). Centrepoint is one of Selfridges’ long standing charity partners, providing accommodation and support to homeless people aged 16-25. Selfridges will donate £1 to Centrepoint for every £1000 spent by Selfridges Keyholders in Selfridges stores and online when they are identified as a Selfridges Keyholder.

Leaving Selfridges Unlocked

We would be sad to say goodbye, but you can leave Selfridges Unlocked at any time by i) updating your preferences on the preference centre page here; ii) clicking the “unsubscribe” link in any Selfridges Unlocked communication we have sent you; or iii) contacting our customer services by calling  0800 123 400 (+44 (0)207 160 6222 from overseas), Monday to Saturday: 9am-10pm and Sundays: 10am-6pm. On leaving Selfridges Unlocked you will cease to have access to the Selfridges Unlocked perks. We reserve the right to deactivate your Selfridges Key and terminate your Selfridges Unlocked membership if at any time we reasonably believe that you may be acting fraudulently or are otherwise in breach of these terms.

General

We reserve the right, at our sole discretion, to change, modify, add, amend or remove any part of these terms and conditions, including the Selfridges Keyholder perks from time to time and it is your responsibility to check them for changes or updates. In addition to these terms and conditions, the selfridges.com terms and conditions shall apply to all your online orders.

These terms and conditions are governed by English law and are subject to the exclusive jurisdiction of the English courts.

By signing up to Selfridges Unlocked and by using your Selfridges Key you accept these terms and conditions. For more information about how we use and protect your personal information in relation to Selfridges Unlocked, please refer to our Privacy and Cookie Policy.

If you have any questions about Selfridges Unlocked or your Selfridges Key please contact our customer services by calling  0800 123 400 (+044 113 369 8040 from overseas), Monday to Saturday: 9am-10pm and Sundays: 10am-6pm.

Selfridges Unlocked Sign Up Promotion Terms and Conditions

1.     This promotion (the “Promotion”) is organised by Selfridges Retail Limited of 400 Oxford Street, London W1A 1AB (“Selfridges”). 

2.     These terms and conditions are the rules which shall apply to the Promotion (the “Rules”). By entering into the Promotion, you agree to be bound by these Rules.

Entrants

3.     The Promotion is open to Selfridges customers who sign up to the Selfridges ‘Unlocked’ loyalty program between 28 March 2024 and 1 April 2024, or such earlier date as determined by Selfridges (“Promotion Term”) at the Selfridges Manchester, Trafford Centre store (the “Store”) and are over 18 years old. 

4.     Employees of Selfridges and any of its affiliates and any other persons or employees associated with these companies and anyone else connected with the Promotion shall not be entitled to enter the Promotion.

5.     Selfridges reserves the right to disqualify any entrant if it has reasonable grounds to believe that the entrant has breached any of the Rules.

Promotion Entries

6.     The Promotion is free to enter and no purchase is necessary. 

7.     To enter the Promotion, an entrant needs to sign up to Unlocked at the Store via the Selfridges app or website during the Promotion Term by scanning a QR code available at till points.

8.     Once the entrant has signed up to Unlocked the entrant will automatically be entitled to receive a free gift (“Qualifying Entrant”).

9.     Qualifying Entrants are limited to one (1) Promotion entry irrespective of whether they have multiple email addresses. 

10.     The opening date for entries is the 28 March 2024. The closing date of the Promotion is 23:59 GMT/BST (as applicable) on 1 April 2024. Entries received after this time will not qualify for entry into the Promotion.

Gifts

11.     Qualifying Entrants will be entitled to receive a bundle of three beauty products which shall be selected by Selfridges at its sole discretion (the “Gifts”). There is no cash alternative available to the Gifts. Gifts are subject to availability. 

12.     Gifts must be redeemed in the Store on the same day the Qualifying Entrant signed up.

13.     The Gifts are non-exchangeable and non-transferable. Selfridges reserves the right to replace the Gift with an alternative gift of equal or higher value, if necessary.

14.     The Gifts are awarded at Selfridges’ discretion and no Gifts will be awarded as a result of improper actions by or on behalf of the Qualifying Entrants.

15.     Selfridges may request written proof of age and proof of identity of any Qualifying Entrant if reasonably required. Selfridges may in its sole discretion withhold the Gifts from any Qualifying Entrant until such proof of eligibility and identity of the Qualifying Entrant has been confirmed or to disqualify any Qualifying Entrant from the Promotion as it deems necessary.

General Terms

16.     Selfridges may cancel or amend the Promotion or these Rules at any time and without prior notice.  

17.     Selfridges and any of its affiliates and any other persons or employees associated with these companies will not be liable to any Qualifying Entrant or to any other person in the event that all or any part of the Promotion or Rules are cancelled or amended in any way.

18.     In the event of any dispute regarding these Rules and all other matters relating to the Promotion, the decision of Selfridges shall be final and no correspondence or discussion shall be entered into in this regard.

19.     Selfridges does not accept any responsibility for any damage, loss, injury or disappointment suffered howsoever arising from the Promotion or the Gifts, whether due to any errors or omissions or other cause by Selfridges, its employees, agents or others to the fullest extent permitted by law.  Nothing shall exclude Selfridges’ liability for death or personal injury as a result of its negligence. Selfridges will not be liable for its inability to contact any Qualifying Entrant or award the Gift as a result of any mistakes or errors in the contact details provided by any Qualifying Entrants. 

20.     Selfridges does not warrant that the Promotion will be free from errors or omissions. The Promotion may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond the control of Selfridges.

Data Protection

21.     Personal data supplied during the course of this Promotion shall be processed for the purpose of the running of the Promotion and fulfilment, delivery and arrangement of the Gifts and any personal data shall be stored and processed in in accordance with Selfridges’ Privacy Policy.

Jurisdiction

22.     The Promotion will be governed exclusively by English law and all Qualifying Entrants submit to the exclusive jurisdiction of the English courts.

Contact Us

23.     You can contact Selfridges in relation to the Promotion by writing to: Customer Insight, Selfridges Retail Limited, Head Office, 400 Oxford Street, London W1A 1AB.