The Selfridges Story
As part of our Radical Luxury campaign, in which we are exploring the objects and ideas redefining the value of things, we thought it only right to reflect on our legacy as a radically different retailer. Thought-provoking, unconventional and fearlessly creative: at Selfridges we have always sought to turn luxury on its head. You see, our stores are run on imagination. They’re social spaces, not just shops. They’re environments in which you can enjoy extraordinary experiences that you can’t find elsewhere. For us, luxury isn’t merely about a price tag; it’s something that can offer real value to all. So join us as we explore what makes Selfridges so special...
The story of Selfridges yellow
Like every great love story, this one started with a rose – a yellow one, to be precise.
The Selfridges rose variety was first grown to commemorate the 75th anniversary of Selfridges in 1984, with roses planted in nearby Hyde Park (aka our favourite lunchtime picnic spot). Our founder, Harry Gordon Selfridge, was a keen gardener and called the rose ‘the emblem of the house of Selfridge’ (many hubbie brownie points there, we imagine, as his wife was also called Rose). It wasn’t until the early 1990s that the Selfridges yellow carrier bag first became the It-bag for all, making this bright and buoyant colour synonymous with Selfridges.
A window into our world
We like to think of our windows as life-sized postcards, telling magical stories through a unique blend of fashion, art and design. Some of our most memorable include the 'No Noise' campaign windows, where iconic items – Marmite jars, Heinz Ketchup, the Selfridges yellow carrier bag (shock horror!) – were stripped of their branding; the Fragrance Lab, where customers could walk through the windows as part of a 'fragrance profiling' experience, and when Paddington Bear appeared with a full-size London taxi. In fact, did you know that the author of Paddington Bear, Michael Bond, was inspired to write those very books by a toy bear he bought here at Selfridges?
It is way more than a shop. If Selfridges was a person, it would be someone you were really pleased to see.
More than a shop
Harry Gordon Selfridge was known as 'the showman of shopping', exhibiting the first plane to fly over the Channel and placing an ice rink and shooting range on the roof (completely safe, we're sure!). And, today, the theatrics are as eyebrow-raising as ever – over the past few years we’ve hosted performances by east London’s renowned party-starters, Sink The Pink (including a set that recreated a traditional London pub), a Shakespearean theatre, a boating lake and mini golf course on the roof, and a state-of-the-art music venue. Why? Because what greater luxury is there than a brilliant memory shared between friends?
State of the arts
We are proud to champion renowned and upcoming artists in our stores and we continue to commission artworks to share with our customers. Our favourites? Chinese artist Song Dong's edible installation made entirely of biscuits in 2006; Spencer Tunick's 'body sculpture', featuring hundreds of naked individuals (including some brave Selfridges team members) standing on our escalators in 2003, Yayoi Kusama's polka-dot store takeover in 2012, and Kate Daudy’s ‘psychological map of London’ made in 2017. And later this year, we’re also set to install The Selfridges Art Plinth at our new Duke Street entrance in London – watch this space!
Selfridges is showing that a luxury retail shopping experience does not have to cost the Earth.
Causes for celebration
Back in the day, Harry Gordon Selfridge was a big supporter of the Suffragettes, creating window displays championing the cause (in fact, Selfridges was one of the only stores on Oxford Street not to have its windows smashed by the Suffragettes). Today, Selfridges continues to support causes it believes in. Take Project Ocean, for example. As part of this long-term project to help protect our precious oceans from over-fishing and plastic pollution, we have removed all endangered fish, beauty products containing plastic microbeads and single-use plastic water bottles from our stores. Oh, and did we mention Selfridges has its own 50-hectare marine reserve in the Philippines? We're still trying to work out a feasible work-related reason for why we need to visit…
Come dine with us
In our book, no shopping trip is truly complete without a slice of cake or perhaps a glass of champagne – shopping is ever-so tiring, right? From The Brass Rail, which has been serving up tasty salt beef dishes in our London Foodhall for over 50 years, to a brilliantly British afternoon tea at one of our cafés or an indulgent meal at our rooftop restaurant, we know how to dine in style. And in some very exciting (not to mention hunger-inducing news), we will be opening an amazing new restaurant in the façade of our new Duke Street entrance later this year, featuring vaulted ceilings, an incredible design and truly extraordinary food.
Selfridges is about an experience… Even if you don't want to buy anything, even if you just want to experience being in there, it's a great place.
From having buttons sewn onto your jacket for free to visiting the Information Bureau where questions about ‘any subject under the sun’ could be answered within minutes (aka the 1920s alternative to the internet), we have a rich heritage of offering surprising services you won’t find elsewhere. Today, we may not have a complimentary button service (although you can personalise everything from a bracelet to a bottle of champagne), but we do have our bomber-jacket-wearing gift gurus, the Elfridges, and our very own in-store psychics, The Psychic Sisters.
A taste of Selfridges
As proud holders of the Royal Warrant for supplying food and household goods to Her Majesty The Queen, we knew our own food and drink range needed to be truly special. From shortbread made at the foot of Ben Nevis in Scotland to black sugar-dusted cinder toffee coal crafted near Northumbria’s former coal mines and British sparkling wine (yes, we can make wine on this little island – and it’s delicious), each Selfridges Selection item is perfect for treating yourself or your fellow foodie. Just one word of caution: the British pudding fudge is possibly the most moreish thing we’ve ever tasted – we challenge you to stop at eating just one piece…
A vision realised
Be it the columns of our London flagship, the 15,000 aluminium discs cladding our Birmingham building, or the gleaming glass façade of Manchester Exchange Square – our stores are pretty breathtaking, even if we do say so ourselves. But what you might not know is that Harry originally planned to have a massive tower built on top of our London store (pictured). While HGS's dreams were never realised, today we have a new vision for the store (courtesy of David Chipperfield Architects) that will be completed in 2018. The Body Studio and The Accessories Hall have already opened as part of these works, and now (drumroll, please…) we're thrilled to share the first visuals of what the finsihed façade on Duke Street will look like when it opens later this year (pictured).
The Golden Book
Our Golden Book is a thing of legend, carefully locked away and only seen by a few. Behind its lustrous cover lie the signatures of every celebrity or royal family member who has ever visited Selfridges, from Pavarotti to Muhammad Ali, John Lennon to Beyoncé. While the Golden Book may be kept securely under lock and key, our stores have hosted numerous celebrity appearances and performances that are open to all, from Stevie Wonder performing at the opening of our Wonder Room in 2007 to Victoria Beckham launching her make-up collection with Estée Lauder in our Beauty Hall.