A-Z STORE SERVICES
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At Selfridges, we are committed to providing an exciting shopping experience to all of our customers. All of our stores have lifts to enable easy access to each floor and we also offer free wheelchair hire within all our stores; simply book in advance by calling 0800 123 400 (overseas callers +44 (0)207 160 6222).
Please see our store floor plans for the locations of lifts and wheelchair-accessible toilets.
London
Entrance to Selfridges
There are many step-free entrances to Selfridges Oxford Street, London, via Duke Street, Oxford Street, Edward Mews and Orchard Street.
Entry for wheelchair, prams and buggies
Orchard Street's entrance leading into The Foodhall is fitted with disabled access doors. From here there is an accessible lift to the rest of the ground floor.
Edward Mews's entrance is fitted with automatic doors and has step-free access to the ground floor and three lifts leading to all Car Park levels (closed temporarily).
From the ground floor there are lifts and escalators to all floors.
Guide and hearing dogs
We welcome guide dogs and hearing dogs in our stores.
Accessible car park
Two accessible bays can be found on Level 1 of our Oxford Street Car Park, located on Edward Mews.
Level 3 of the Car Park offers step-free access to the shop floor on 2.
Alternatively, lifts are available to Stationery on G.
Accessible fitting rooms are available on all floors.
Changing rooms
Adapted fitting rooms are available in:
Mens Designer on 1
Womens Personal Shopping on 2
Womens Designer on 2
Lingerie on 3Pick up / Drop off points
There is a taxi rank with four accessible general use parking bays running along the Womens Accessories entrance on Duke Street. (This has been restricted temporarily due to our store development programme.)
Public transport
There are several bus stops on Orchard Street and Oxford Street. If you need further help to plan your journey to Selfridges, you can call our Customer Services team on 0800 123 400 (overseas callers +44 (0)207 160 6222).
Lifts
There are three lifts providing access to all levels of the store. There are also three lifts providing access between all car park levels.
Step free access restaurants, café and bars
Dolly's on LG
Harry Gordon's Bar & Kitchen on LG
The Brass Rail, Champagne & Oyster Bar by Caviar House & Prunier, Lola’s Cupcakes, Yo! Sushi, EAT and Tonkotsu at The Foodhall on G Aubaine on 2
The Corner Restaurant & Champagne Bar on 2
Hemsley + Hemsley at Selfridges on 3
The Selfridges Kitchen on 4
Starbucks on 4
alto By San Carlo on the Roof on 5 (accessed via Express Lift in Fragrance on G)Toilets
Fully accessible toilets are available throughout the store:
For Women:
- Next to The Ultralounge on LG
- Next to Aubaine at the Womens Shoe Galleries on 2
- Next to the Car Park exit on 2
- Next to Reiss on 3
- Next to The Selfridges Kitchen on 4
For Men:
- Next to Cookshop & Dining on LG
- Next to Mens Designer on 1
- Next to Mens Shoes on 1
- Next to Aubaine at the Womens Shoe Galleries on 2
- Next to The Selfridges Kitchen on 4
Manchester Trafford
Access
The Manchester Trafford store is fully wheelchair accessible. The entrance via the Fountain at the front of the store does not have automatic doors but is accessible from the lower level car parks and public transport. The Trafford Centre has disabled parking spaces in each of its car parks.
Changing rooms
All Saints, Menswear, Lower Ground
Restaurants
Pret A Manger (Upper Level) and Yo! Sushi (Upper Level)
Manchester Exchange Square
Access
The store is accessible by wheelchair from the main entrance and atrium entrances on the ground floor, as well as the basement car park via two customer lifts. Access to the First Floor is also available via the Arndale Centre link bridge.
Changing rooms
Women's Designer & Shoe Galleries (Second Floor), Menswear (First Floor), Women's Contemporary & Denim Studio (Third Floor).
Birmingham
Access
Wheelchair customers can access the store from Park Street, St Martins Square and the Birmingham Bullring. If you are traveling by car there is a footbridge between the top level of the Moor Street Car Park and the store. The doors here are manual.
Changing rooms
Designer Bridge (Level Four), Womens Denim (Level Three), Men's Denim and Men's Designer (Level Two)
Restaurants
Fumo by San Carlo (Level Four), some Foodhall eateries (Level One)
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We don't have an age limit and cater for the youngest of customers. Our baby changing facilities are easily located in all our stores for your convenience.
You will find our restaurants fully equipped with baby-chairs as well as child friendly menus in several of our restaurants.
Baby changing facilities are available in the following toilets:
London
Third Floor shared with mother and baby room
Ladies' toilets on the Lower Ground Floor, 1 and 2
Men's toilets on the Lower Ground Floor
Birmingham
Available in toilets on Levels 1, 2 and 4
Manchester Trafford Centre
Ladies' toilets and disabled toilets on the Upper Level (next to lifts)
Manchester Exchange Square
Ladies' toilets on the Second Floor (next to the escalator)
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Our extraordinary Beauty Halls are home to both the world’s leading brands and prized niche labels. Enjoy a make-up masterclass, a revitalising skincare session or a soothing massage – all within Selfridges.
Book London Hair & Beauty appointments >
Book Birmingham Hair & Beauty appointments >
Book Manchester Exchange Square Hair & Beauty appointments >
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There is parking available close to all our stores.
London
The car park is at the rear of the store. Access is via Edwards Mews, off Orchard Street (Sat Nav: W1H 6HL).
Open Monday to Saturday 7am–10pm (when store closes at 9pm) or 11pm (when store closes at 10pm), Sunday 11am–7pm.
Tariff:
£8.00 up to 1 hour (minimum charge)
£14.00 up to 2 hours
£20.00 up to 3 hours
£25.00 up to 4 hours
£35.00 up to 5 hours
£40.00 up to 6 hours
£50.00 up to 7 hours
£50.00 up to 24 hours
Contract spaces available
Birmingham
There are two main car parks for customers. Parking at Moor Street on the top floor allows access via a footbridge directly into store (Sat Nav: B5 4BP). The Centre car park provides access to Selfridges via the Bullring Mall.
Manchester Trafford Centre
There is a free car park as part of the development (Sat Nav: M17 8DA).
Manchester Exchange Square
The car park is shared with M&S. Access is via Deansgate and takes you under the store (Sat Nav: M1 1AD).
Open Monday to Saturday 8am - 8pm, Sunday 10:30am to 5:30pm.
Tariff:
£6.00 0-2 hours
£8.00 2-3 hours
£10.00 3-4 hours
£13.00 4-5 hours
£15.00 5-6 hours
£40.00 over 6 hours
£40.00 replacement ticket
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If you have parked in our car park and need help carrying your shopping to your car, our free Carry to Car service is available over the festive season. The Carry to Car team can also take you to any of our exits and help you hail a taxi. To use this service, just ask a member of our shop floor team.
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Cash machines are available at all four of our stores. All machines accept major cards and there is no charge for using them.
London: next to Cowshed on G, next to the ladies' toilets on 3 and in our 24/7 Customer Services Lounge on 4
Birmingham: next to the toilets on 2
Manchester Exchange: at Womens on 2
Manchester Trafford: next to the toilets on Upper Level -
Our complimentary Click & Collect service is available in each of our stores. Order online by 10pm and collect your purchase in store the next day from 12pm – find out more here.
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In our London store you can leave your coat and bags in our Customer Services Lounge on 4. This costs just £3 per customer but is free of charge if you are leaving Selfridges shopping bags.
Terms and conditions apply; please see Customer Services for more details. Please note that bags will be searched before they can be deposited and that all belongings must be collected by the end of the day. As of 1 July 2009, we no longer accept luggage (rucksacks, holdalls and suitcases).
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The Customer Services Lounge offers customers a range of services including currency exchange, cash withdrawals, tax refunds, coat check and a central information desk.
Customer Services Lounge on 4, London, 0800 123 400
Customer Services Lounge on 1, Birmingham
Customer Services Lounge on Upper Level at Manchester Trafford, 0161 629 1245
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We value our overseas customers and we understand that our UK customers are jet-setting types too. Selfridges therefore accepts the following currencies at any till-point:
- US $ American Dollars
- CAD Canadian Dollars
- GBP British Pound Sterling
- CHF Swiss Francs
- EUR Euros
- JPY Japanese Yen
Selfridges also accepts all major credit cards, traveller's cheques, Alipay and China UnionPay.
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As well as offering online shopping, we can also deliver any purchases you make in store. So, whether you've just bought the latest 75” TV that can't be lifted or you don't want to be weighed down with all your fabulous purchases as you head out for dinner, we offer a range of delivery options to suit you.
Deliveries to the UK mainland and Northern Ireland generally take two to three working days and international delivery can also be arranged. Please ask in store for details. Call 0800 123 400 (overseas callers +44 (0)207 160 6222).
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At Selfridges, we are committed to providing an exciting shopping experience to all of our customers. All of our stores have lifts to enable easy access to each floor. We also offer free wheelchair hire within all our stores; please book in advance by calling 0800 123 400 (overseas callers +44 (0)207 160 6222).
London
Access
Wheelchair access is at the Duke Street entrance. In store, there are ramps to ease access around split-level floors. A wheelchair lift is available between the Foodhall and Confectionery levels on the Ground Floor. Car parking is available on Level 1 with a lift to all floors.
Changing rooms
Men's Designer (First Floor), Women's Personal Shopping (Second Floor), Women's Designer (Second Floor), Lingerie (Third Floor).
Restaurants
Hemsley + Hemsley at Selfridges (Third Floor), Restaurant & Bar on the Roof (Fifth Floor, accessed via Express Lift in Fragrance on Ground), The Selfridges Kitchen (Fourth Floor), The Corner Restaurant (Second Floor), Aubaine (Second Floor), Dolly's (Lower Ground), Harry Gordon's Bar & Kitchen (Lower Ground), The Brass Rail (Ground, access via Orchard Street entrance or Food Hall lift on Ground).
Manchester Trafford
Access
The Manchester Trafford store is fully wheelchair accessible. The entrance via the Fountain at the front of the store does not have automatic doors but is accessible from the lower level car parks and public transport. The Trafford Centre has disabled parking spaces in each of its car parks.
Changing rooms
All Saints, Menswear, Lower Ground
Restaurants
Pret A Manger (Upper Level) and Yo! Sushi (Upper Level)
Manchester Exchange Square
Access
The store is accessible by wheelchair from the basement car park via two customer lifts.
Changing rooms
Women's Contemporary (Second Floor), Men's Formalwear (First Floor), Women's Street Fashion (Third Floor).
Birmingham
Access
Wheelchair customers can access the store from Park Street, St Martins Square and the Birmingham Bullring. If you are traveling by car there is a footbridge between the top level of the Moor Street Car Park and the store. The doors here are manual.
Changing rooms
Designer Bridge (Level Four)
Restaurants
Gallery (Level Four), some Foodhall eateries (Level One)
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Not sure what to get them? Then ask the Elfridges – our talented team of in-store shopping helpers, located on 4 at Selfridges Oxford Street, London, and on 1 at Selfridges Birmingham.
With an encyclopedic knowledge of every item in store and an extraordinary ability to find the perfect present, our Elfridges are here to solve all your gifting woes.
Consultations are complimentary for lists both big and small. To book an appointment please call 0207 318 3118.
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Make your purchase or gift an extra special one with the help of our engraving service. Whether it's a £10 keyring or a £10,000 bracelet, you can have any item you purchase in store engraved by Timpson on LG at Selfridges London. Complimentary engraving on your Selfridges purchase is available at Manchester Exchange Square and on fragrances on Lower Level at Selfridges Manchester Trafford.
Timpson on LG, London, 020 73183717
Fragrance on Lower Level, Manchester Trafford, 0161 629 1132
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Don't let the baggage allowance cramp your style. We are happy to arrange international delivery of your shopping from our London store – no item is too large or too small.
Export can be arranged at the point of sale, where you will also be given a reference receipt.
Our couriers will take special care with fragile items and we can even track your parcel as it makes its way over to you.
For more information visit Customer Services or call 020 7318 2310.
Please note that Selfridges cannot export certain items, such as fresh produce or anything classed as dangerous goods. Wines, spirits and perfumes may require extra special packing and documentation, for which there will be an additional charge. Selfridges is not responsible for customs duty, clearance charges, and port handling and/or delivery charges from the port of entry.
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Philippa Craddock, Foodhall on G, Oxford Street
Using fresh seasonal flowers, individually selected and hand tied into a beautiful collection of designs, Philippa Craddock offers the perfect arrangement for every occasion. So whether it's birthday wishes or congratulations, ensure your flowers arrive on time with Philippa Craddock's same day and named day services. For more information, please call 020 7318 3894.
Aoyama Flower Market, Accessories Hall on G, Oxford Street
All the way from Tokyo, Aoyama Flower Market offers refreshing twist on the traditional bouquet. You'll find innovative living flower arrangements, weekly seasonal flower edit, as well as potted cacti and bonsai.
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We invite you to put your bags down and unwind at our hair and beauty salons.
Whether you want a cut or just a blow dry, our hair salons create beautiful, wearable hair for everyone.
If you're visiting our London store, we have Hershesons Blow Dry Bar on G. Call 020 7493 1600 or book your appointment online here. Or, head to Daniel Galvin on 3. Call 020 7318 3663 or book your appointment online here
If you're visiting our Birmingham store, head to Hershesons Blow Dry Bar on 3 and call 0121 600 6718 to book an appointment.
If you're visiting our Manchester Trafford store, head to Andrew Collinge. Call 0161 629 1105 or book your appointment online here
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Treat your hair to the cut of its life at Daniel Galvin in London or Andrew Collinge in Manchester Trafford. Even the short-back-and-sides will be given some special attention here.
- Daniel Galvin on 3, London, 020 7318 3663 - book your appointment here
- Andrew Collinge on Lower Level, Manchester Trafford, 0161 629 1105 - book your appointment online here
Please note, the Peter Marcus salon at Manchester Exchange Square has now closed. To book an appointment at your nearest Peter Marcus salon, please call 0161 834 1122.
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In addition to the selection available online, you can order a bespoke hamper or picnic basket, bursting with all sorts of delicacies, from our Foodhalls. For hamper, party festive menus, give us a call or email foodconcierge@selfridges.co.uk
- London, 0207 318 3458
- Manchester Exchange Square, 09708 377 377
- Manchester Trafford, 0161 629 1225
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In need of directions? Our information desks are here to help you find exactly what you're looking for.
Information Desks at Beauty on G and Accessories Hall on G, London, 020 7318 3989
Information Desk at Click & Collect on 3, Birmingham, 0121 600 6838
Information Desk at Click & Collect on Upper Level, Manchester Trafford, 0161 629 1245
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Our stores offer translation services, by appointment, with our team of interpreters covering a wide range of languages from French and Spanish to Chinese and Russian. Call the Information Desk at the relevant store for more details.
Information Desk, London, 020 7318 3989
Information Desk, Birmingham, 0121 600 6735
Information Desk, Manchester Exchange, 0161 838 0617
Information Desk, Manchester Trafford, 0161 629 1245
Languages offered: Afrikaans, Arabic, Armenian, Bahasa, Catalan, Chinese, Danish, Dutch, Farsi, Filipino, French, German, Greek, Gujrati, Hausa, Hindi, Hungarian, Ibo, Iranian, Italian, Japanese, Latvian, Malaysia, Mandarin, Nepalese, Nigerian, Norweigen, Polish, Portuguese, Punjabi, Russian, Spanish, Sri Lankan, Swahili, Swedish, Thai, Turkish, Urdu, Yoruba.
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Our fuss-free International Delivery service has a clear pricing structure and includes any local taxes upfront. Visit our International Delivery page for more details.
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Find the perfect fit with the help of our lingerie experts in our Fit Studio on 3 at Selfridges Oxford Street, London. Ten dedicated lingerie experts are on hand to to take complimentary one-to-one walk-in and pre-booked appointments lasting up to an hour, with no minimum spend. To book, call the team on 0207 788 6298, or book online here.
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If an item has been found or handed in it will be passed to Lost Property at Customer Service on 4 for secure storage for a short period of time. Call us on 0800 123 400 (overseas callers +44 (0)207 160 6222) and ask for Lost Property. You will need to provide the time and date and give a detailed description of the item.
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Get yourself groomed at one of our beauty spots.
Cowshed Spa
Designed especially for grooming on the go, this luxurious pampering space caters for those short on time and offers all of Cowshed's premium signature treatments.
With two tranquil treatment rooms, Cowshed Selfridges will offer pure indulgence at every level.
Book your in-store appointment here.
Cowshed, Ground Floor (next to Beauty Workshop), London, 0800 138 7425
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Our extraordinary beauty hall is home to both the world’s leading brands and prized niche labels. Enjoy a make-up masterclass, a revitalising skincare session or a soothing massage – all within Selfridges.
In London? In London or Birmingham? Use our online booking service to browse an extensive list of beauty treatments and services available in store.
Call 0800 123 400 (overseas callers +44 (0)207 160 6222).
London, Birmingham, Manchester Exchange, Manchester Trafford
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The Paint Shop by Nails Inc
Visit the first nail bar to offer unbranded manicures and pedicures at The Beauty Workshop on G at Selfridges London.
Nail bar on G, London: call 020 7318 3647 or book online here
Nail bar on Lower Level, Manchester Trafford: call 0161 629 1328 or book online here
The Hand & Foot Spa at Beauty Workshop on 3, Birmingham: call 0121 600 6718
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From lenses tailored to your lifestyle – not just your sight – to expert after-care and contact lens advice, our opticians are here to help. Book your appointment at the Opticians on G at Selfridges London by calling 020 7318 3354 or book online here.
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Every consultation, lasting around 2 hours, will be tailored to your individual needs. There is no charge for this service but a minimum spend may be required – see specific store details below.
The ultimate shopping experience, this luxury service makes a fantastic gift for both women and men.
Buy a gift card today and we'll send the lucky person a gift letter outlining everything that awaits them.
Women's & men's personal shopping:
London: call 020 73183536 (£2,000 minimum spend)
Birmingham: call 07720 948 010 (£500 minimum spend)
Manchester Trafford: 07738 755371
Manchester Exchange Square: call 0161 838 0707
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Selfridges operates a dispensing pharmacy on the Ground Floor. You will find a great selection of vitamins, supplements and beauty brands such as Crabtree & Evelyn and L'Occitane. We also offer a prescription service and stock a range of over-the-counter medicines.
Lloyds Pharmacy next to The Beauty Workshop on G, London
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Whether you're looking for spiritual healing or an insight into your future, the internationally-renowned Psychic Sisters are available at Selfridges London to offer their expert guidance.
Specialising in tarot, clairvoyance, astrology, crystals, palmistry & Reiki healing, the team offer consultations lasting from 30 minutes to one hour and each session will be tailored to your individual needs.
Psychic Sisters, Lower Ground floor, London
To book an appointment, please call 07757643777
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The safe deposit area has been in existence since the opening of our London store 1909, providing storage facilities in a variety of sizes of safe deposit boxes. Each safe deposit box is operated by two keys and can only be accessed when accompanied by a custodian. So whether it's precious jewellery or a family heirloom, you can visit your valuables as often as you like and fees for a box range from £225 to £750 per year. Our opening hours are Monday to Saturday 9.30am to 6pm. We are closed Sundays and Bank Holidays.
Safety Deposit, London, 020 7318 3175
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Looking sharp never goes out of style.
As well as stocking a huge range of the best off-the-peg suits and tailoring, a number of our brands also offer a made-to-measure tailoring service.
Tom Ford, Richard James, Gieves & Hawkes and Corneliani at Mens Formal on 1, London
Mens Formalwear on 1, London
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If you live outside the EU, then you can claim back VAT paid on most of your in-store purchases at Selfridges.
After you have indulged in a day of shopping at Selfridges, simply bring your receipts to us and a form of government-issued ID with you (ie. passport, driver's license etc), and we will be happy to fill in a tax free refund form for you.
Tax refunds can be claimed at the following locations:
- London Oxford Street
Tax Refund Lounge (On 4) - Birmingham
Click & Collect (On 1) - Manchester Trafford
Click & Collect (On Upper Level)
- Manchester Exchange Square
Tax Refund Lounge (On 3)
There are, of course, some conditions. You must be a non-EU resident, the total spend at Selfridges must be over £50, and you have up until the end of the current month plus an additional three months in which to leave the EU. For example, if you made a purchase on 4th November, you have until the end of February to leave the EU.
On exit from the EU, please take your VAT 407 form to UK customs at the airport for validation (you will be expected to have your purchases ready to show them).
The following refund methods can be processed in all of our stores:
- Cash to be claimed at the airport
We will complete a form for you in store and provide you with instructions on how to use this to claim your VAT back in cash at your departure point. - In-store card refunds
In-store card refunds are now available at all Selfridges stores, for spends up to £100,000. - Alipay refunds
Note that this is currently only available as an instant refund in our Oxford Street store.
The following refund methods can also be processed at our Birmingham, Manchester Exchange Square and Manchester Trafford stores:
- Instant cash back
To claim instant cash back, you must:
- Spend between £100 and £5,000
- Be leaving the country within 21 days
- Have a form of government-issued ID with you
- Have a credit card to be used as a guarantor. Your credit card must have at least three months left until its expiry date
Note, if you fail to leave the country within the set time the cash back amount will be taken from your account in line with the terms and conditions of the tax refund.
- Etihad Guest Miles
You can claim your refund amount back in Etihad Guest Miles if you are part of the Etihad loyalty scheme. - Ctrip points
You can claim your refund amount back in Ctrip points if you have a Ctrip Premier Pass (this can be accessed via the Ctrip or Premier apps).
- London Oxford Street
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The Wedding Shop at Selfridges Oxford Street, London, is the ultimate wedding list service. With your own personal gift list advisor to guide you, you can select from over 350 brands. From the staples to underpin your life together to luxurious and indulgent gifts, The Wedding Shop has something to suit every budget.
Visit the beautiful showroom on 4, designed to help couples build their perfect personalised gift list in a stress free fashion. The service also offers free deliveries in the UK. For further information or to book an appointment please call 020 7318 3094 or email selfridges@weddingshop.com.
Register your gift list online here.
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Whatever the size of your guest list, contact Selfridges to make sure that your bar never runs dry. With everything from bottles of London Pride to vintage Dom Perignon, we can supply you with everybody's favourite tipple. Case discounts are available.
Wines & Spirits on LG, London, 020 7318 2375
Wines & Spirits on 1, Manchester Exchange, 0161 838 0597
Wines & Spirits on Upper Level, Manchester Trafford, 0161 629 1220
Wines & Spirits on 1, Birmingham, 0121 600 6934
