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a-z store services

Section 1

Accessibility services

At Selfridges, we are committed to providing an exciting shopping experience to all of our customers. All of our stores have lifts to enable easy access to each floor and we also offer free wheelchair hire within all our stores; simply book in advance by calling 0800 123 400 (overseas callers +44 113 369 8040).

Please see our store floor plans for the locations of lifts and wheelchair-accessible toilets.

  • London

    • Entrance to Selfridges

      There are many entrances to Selfridges via Duke Street, Oxford Street, Edward Mews and Orchard Street.

    • Entry for wheelchair, prams and buggies

      Orchard Street's entrance leading into the Foodhall, opposite Marks and Spencer, is fitted with automatic doors. From here there is an accessible lift to the rest of the ground floor shopfloor. Edward Mews' entrance has a step-free access the ground floor and lifts leading to all car park levels. From the ground floor there are lifts and escalators to all floors.

    • Guide and hearing dogs

      We welcome guide dogs and hearing dogs in our stores.

    • Accessible car park

      This facility can be found on Level 3 of our Oxford Street store's car park, located on Edward Mews.

      This level offers step-free access onto the shop floor in 2nd Floor Women Shoes, and to Ground Floor Stationery via one of our three car park lifts.

    • Changing rooms

      Adapted fitting rooms are available in: Men's Superbrands (First Floor), Women's Personal Shopping (Second Floor), Women's Superbrands (Second Floor), and Lingerie (Third Floor).

    • Pick up / Drop off points

      There is a taxi rank with four accessible general use parking bays running along the Fashion Accessories entrance on Duke Street.

    • Public transport

      There are several bus stops with different routes along 2 adjacent sides to the building: from Orchard Street and Oxford Street. If you need further help to plan your journey to Selfridges, you can call our Customer Services on 0800 123 400 (overseas callers +44 113 369 8040).

    • Lifts

      There are 4 lifts providing access to all levels of the Store. There are also 3 lifts providing access between all car park levels.

    • Step free access restaurants, café and bars

      Dolly's (Lower Ground Floor)
      In the FoodHall (Ground Floor): Champagne & Oyster Bar, Yo Sushi!, Pinkberry, Oddono's, Brass Rail, Lola's, and EAT
      Aubaine (Second Floor)
      Food Garden & Café (Fourth Floor)
      Starbucks (Fourth Floor)

    • Toilets

      Fully accessible toilets are available throughout the store:

      For Women:
      - On the Lower Ground floor, by Waterstones
      - On the Second floor in the Ladies' Designer Shoe Galleries by Aubaine
      - On the Third floor by Cobella and Sweaty Betty
      - On the Fourth floor by The White Company

      For Men:
      - On the First floor by Barber and Grooming
      - On the Second floor in the Ladies' Designer Shoe Galleries by Aubaine
      - On the Fourth floor by The White Company

  • Manchester Trafford

    • Access

      The Manchester Trafford store is fully wheelchair accessible. The entrance via the Fountain at the front of the store does not have automatic doors but is accessible from the lower level car parks and public transport. The Trafford Centre has disabled parking spaces in each of its car parks.

    • Changing rooms

      Personal Shopping

    • Restaurants

      Pret A Manger (Level 2) and Yo! Sushi (Level 2) >

  • Manchester Exchange Square

    • Access

      The store is accessible by wheelchair from the basement car park via two customer lifts.

    • Changing rooms

      Women's Contemporary (Second Floor), Men's Formalwear (First Floor), Women's Street Fashion (Third Floor).

  • Birmingham

    • Access

      Wheelchair customers can access the store from Park Street, St Martins Square and the Birmingham Bullring. If you are traveling by car there is a footbridge between the top level of the Moor Street Car Park and the store. The doors here are manual.

    • Changing rooms

      Designer Bridge (Level Four)

    • Restaurants

      Gallery (Level Four), some Foodhall eateries (Level One)

Alterations

It's heartbreaking to fall in love with something that doesn't quite fit - so ask at the till about our alterations service, available on items purchased in store. For more information please call 0800 123 400 and ask for alterations.

Baby changing

We don't have an age limit and cater for the youngest of customers. Our baby changing facilities are easily located in all our stores for your convenience.

You will find our restaurants fully equipped with baby-chairs as well as child friendly menus in several of our restaurants. The Food Garden Café at Oxford Street for example, features tasty dishes devised by best selling author on baby, toddler, children food Annabel Karmel.

Baby changing facilities are available in the following toilets:

  • London

    Third Floor shared with mother and baby room

    Ladies' toilets on the Lower Ground Floor

    Men's toilets on the Lower Ground Floor

  • Birmingham

    Available in toilets on Levels 1, 2 and 4

  • Manchester Trafford Centre

    Ladies' toilets on the Upper Level (next to lifts)

  • Mancheser Exchange Square

    Ladies' toilets on the Second Floor (next to the escalator)

Beauty Treatments

It is time to pamper yourself. We have a wide selection of beauty services to choose from that will leave you looking radiant. From Clarins and Clinique to M.A.C and Sisley, each brand has something unique to offer.

  • Bliss Me...Quick

    Quickbliss is a fast-but-effective spa-while-you-shop station featuring mini versions of Bliss Spa's sought-after facials, waxing and hand treatments along with a spa-inspired selection of take-home skincare and body products.

    London, Manchester, Trafford, Exchange

  • Cobella Hair and Beauty

    Cobella hair and beauty salon at Selfridges London offers the most creative and innovative techniques in the hairdressing industry. The Cobella philosophy is to create beautiful, sexy, wearable hair styles for everyone.

    As for beauty; simply put your bags down and unwind with a luxurious facial or harmonising full-body massage. Finally, creative eyebrow expert Nina Asgar is on-hand to give you perfect lustrous brows.

    Cobella, Womenswear, Third Floor, London 020 7491 1562

  • Cowshed

    Designed especially for beauty on the go, this luxurious pampering space caters for those short on time and offers all of Cowshed's premium signature treatments.

    With four comfortable manicure and pedicure stations and two tranquil treatment rooms, Cowshed Selfridges will offer pure indulgence at every level.

    Book your in-store appointment here

    Cowshed, Ground Floor (next to Beauty Workshop), London, 0800 138 7425

  • Health Spa by Cobella

    Whether you have a luxurious facial or treat yourself to the Cobella Equilibrium Massage, Cobella's Health Spa is designed to keep your face and body looking radiant and feeling great.

    Cobella, Womenswear, Third Floor, London 020 7491 1562

  • VIP Express Zone at Cobella

    In need of a super-speedy image overhaul? The VIP Express Zone is a self-contained salon-within-a-salon, where you can pop in for a quick pre-party fix. To cut down on time spent in the salon, Cobella hair and beauty specialists will work in unison to make you look absolutely fabulous.

    Cobella, Womenswear, Third Floor, London 020 7491 1562

Bureau de Change

You can buy or sell currency as well as change traveller's cheques in Selfridges at our bureau de change provided by Travelex on the Lower Ground Floor, London

Lower Ground Floor, London, 020 7318 3782.

Car Parking

There is parking available close to all our stores.

  • London

    The car park is at the rear of the store. Access is via Edward Mews, off Duke Street (Sat Nav: W1U 1AT).

    Open Monday to Saturday 7am to 10pm, Sunday 11.30am to 7pm.

    Tariff:

    £10 up to 1 hour
    £15 up to 2 hours
    £20 up to 3 hours
    £25 up to 4 hours
    £30 up to 5 hours
    £35 up to 6 hours
    £40 up to 24 hours

    Contract spaces available

    Please be aware that if you lose your ticket, you will be fined £40.

  • Birmingham

    Parking at Moor Street on the top floor allows access via a footbridge directly into store (Sat Nav: B5 4BP).

  • Manchester Trafford Centre

    There is a free car park as part of the development (Sat Nav: M17 8DA).

  • Mancheser Exchange Square

    The car park is shared with M&S. Access is via Deansgate and takes you under the store (Sat Nav M3 1BD).

    Open Monday to Saturday 8.30am - 8pm, Sunday 11am to 5pm.

    Tariff:

    £3.50 up to 2 hours (minimum charge)

    £5 for 2-3 hours

    £8 for 3-4 hours

    £11 for 4-6 hours

    £20 more than 6 hours

Carry to Car

If you have parked in our car park and need help carrying your shopping to your car, our free Carry to Car service is available over the festive season. The Carry to Car team can also take you to any of our exits and help you hail a taxi. To use this service, just ask a member of our shop floor team.

Cash Machines

There are two cash machines available in our London store: one is near to the Pharmacy on the Ground Floor, and one by the washrooms on the Third Floor. Both machines accept all major cards and there is no charge for using them.

Catering

Planning a party? No matter how big or small the occasion, Selfridges can cater for it. Delivery is available to addresses within a three mile radius of the store. Please call or email for menus and more details.

Foodhall, 0207 318 3458 (overseas callers +44 113 369 8040), email foodhall@selfridges.co.uk

Section 2

Click & Collect

Our complimentary Click & Collect service is available in each of our stores. Order online by 4pm and collect your purchase in store the next day - find out more here.

Coat and Bag Drop Off

In our London store you can leave your coat and bags at the reception of our Customer Services department on the Lower Ground floor. This costs just £3 per customer but is free of charge if you are leaving Selfridges shopping bags.

Terms and conditions apply; please see Customer Services for more details. Please note that bags will be searched before they can be deposited and that all belongings must be collected by the end of the day. As of 1 July 2009, we no longer accept luggage (rucksacks, holdalls and suitcases).

Currencies Accepted

We value our overseas customers and we understand that our UK customers are jet-setting types too. Selfridges therefore accepts the following currencies at any till-point:

  • US $ American Dollars
  • CAD Canadian Dollars
  • GBP British Pound Sterling
  • CHF Swiss Francs
  • EUR Euros
  • JPY Japanese Yen

Selfridges also accepts all major credit cards and traveller's cheques.

Delivery

As well as offering online shopping, we can also deliver any purchases you make in store. So, whether you've just bought the latest 75” TV that can't be lifted or you don't want to be weighed down with all your fabulous purchases as you head out for dinner, we offer a range of delivery options to suit you.

Deliveries to the UK mainland and Northern Ireland generally take two to three working days and international delivery can also be arranged. Please ask in store for details. Call 0800 123 400 (overseas callers +44 113 369 8040).

Delivery to Hotel

If you have too much to carry, we can arrange complimentary delivery of your Selfridges purchases to your hotel. Contact the Personal Shopping team on 020 7318 3536 for more details.

London, Birmingham, Manchester Trafford, Manchester Exchange

Denim by Appointment

Our denim appointments for women will help you find your perfect pair of jeans. From styling tips to finding the best fit to flatter your figure, our personal shoppers will share their knowledge and expertise to find exactly what you are looking for. The service is free with no minimum spend.

Book online or to check immediate availability, contact The Denim Studio via Store Customer Services on 0800 123 400 during store opening hours (+44 113 369 8040 from overseas).

Book now

Denim Tailor

Have your jeans tailored to fit you perfectly within the hour with our on-site denim tailor for women.

To check immediate availability, contact The Denim Studio via Store Customer Services on 0800 123 400 during store opening hours (+44 113 369 8040 from overseas).

No appointment necessary.

Disabled Services

At Selfridges, we are committed to providing an exciting shopping experience to all of our customers. All of our stores have lifts to enable easy access to each floor. We also offer free wheelchair hire within all our stores; please book in advance by calling 0800 123 400 (overseas callers +44 113 369 8040).

Please see our store floor plans for the locations of lifts and wheelchair-accessible toilets.

  • London

    Access

    Wheelchair access with automatic doors is available on Edward Mews and with manual doors at the Spirit entrance on Duke Street. In-store, there are ramps to ease access around split-level floors. Wheelchair lifts are available between the Foodhall and Stationery Levels on the Ground Floor, as well as from Wines and Spirits to our Wonder Bar. Car parking is available on Level 1 with a lift to all floors.

  • Changing rooms

    Men's Superbrands (First Floor), Women's Personal Shopping (Second Floor), Women's Superbrands (Second Floor), Lingerie (Third Floor), Marella (Third Floor).

  • Restaurants

    Food Garden Café (Fourth Floor), Lab Café (Second Floor), Gordon's (First Floor), Wonder Bar and Brass Rail (Ground), Sienna Café and Frankie's Bar and Grill (Lower Ground).

  • Manchester Trafford

    Access

    The Manchester Trafford store is fully wheelchair accessible. The entrance via the Fountain at the front of the store does not have automatic doors but is accessible from the lower level car parks and public transport. The Trafford Centre has disabled parking spaces in each of its car parks.

  • Changing rooms

    Personal Shopping

  • Restaurants

    Spirit Café, Yo Sushi, Illy (Upper Level), Sienna Café (Lower Level)

  • Manchester Exchange Square

    Access

    The store is accessible by wheelchair from the basement car park via two customer lifts.

  • Changing rooms

    Women's Contemporary (Second Floor), Men's Formalwear (First Floor), Women's Street Fashion (Third Floor).

  • Birmingham

    Access

    Wheelchair customers can access the store from Park Street, St Martins Square and the Birmingham Bullring. If you are traveling by car there is a footbridge between the top level of the Moor Street Car Park and the store. The doors here are manual.

  • Changing rooms

    Designer Bridge (Level Four)

  • Restaurants

    Gallery (Level Four), some Foodhall eateries (Level One)

Engraving

Make your purchase or gift an extra special one with the help of our engraving service. Whether it's a £10 keyring or a £10,000 bracelet, you can have any item you purchase here engraved by Timpson. Engraving is only available in Timpson (Lower Ground Floor) in our London store. Call 020 7318 3717.

Export

Don't let the baggage allowance cramp your style. We are happy to arrange international delivery of your shopping from our London store – no item is too large or too small.

Export can be arranged at the point of sale, where you will also be given a reference receipt.

Our couriers will take special care with fragile items and we can even track your parcel as it makes its way over to you.

For more information visit Customer Services or call 020 7318 2310.

Please note that Selfridges cannot export certain items, such as fresh produce or anything classed as dangerous goods. Wines, spirits and perfumes may require extra special packing and documentation, for which there will be an additional charge. Selfridges is not responsible for customs duty, clearance charges, and port handling and/or delivery charges from the port of entry.

Flowers

Using fresh flowers and herbs, individually selected and prepared by the people who grow them, The Real Flower Company offers the perfect arrangement for every occasion. So whether it's birthday wishes or congratulations, ensure your flowers arrive on time with The Real Flower Company's same day and named day services.

The Real Flower Company, Foodhall, Oxford Street, 020 7318 3894

Hair

We invite you to put your bags down and unwind at our hair and beauty Salon, Cobella. Whether you want a cut or just a blow dry, the Cobella philosophy is to create beautiful, wearable hair for everyone.

As for beauty, enjoy a luxurious facial or harmonising full-body massage.

Cobella, Womenswear, Third Floor, London 020 7491 1562

If you're visiting our Birmingham store, head to Umberto Giannini and call 0121 633 3434 to book an appointment.

Section 3

Hair Salon - Men's

Treat your hair to the cut of its life at our men's salon in London, Umberto Giannini in Birmingham or Andrew Collinge in Manchester Trafford. Even the short-back-and-sides will be given some special attention here.

  • Selected services are available from Cobella, Womenswear, Third Floor, London 020 7491 1562
  • Umberto Giannini, Birmingham, 0121 633 3434
  • Andrew Collinge, Manchester Trafford, 0161 629 1105 - book your appointment online here

Hair Extensions

Hair extensions are available at Cobella in both synthetic fibre and real hair. A session with one of our expert consultants will determine which is right for you.

Cobella, Womenswear, Third Floor, London 020 7491 1562

Hampers and Picnic Baskets

In addition to the selection available online, you can order a bespoke hamper or picnic basket, stuffed to bursting with all sorts of delicacies, from our Foodhall. For hamper and party menus, email foodhall@selfridges.co.uk or give us a call.

  • London, 0800 123 400 (overseas callers +44 113 369 8040)
  • Manchester Exchange Square, 09708 377 377

Information Desk

Our London store has 540,000 square feet of space over six floors, so it's no surprise you might need directions. Stop by the Information Desk at our London, Birmingham and Manchester Exchange stores for local information or to find out about products, restaurants, interpreters, departments and more. We look forward to seeing you in store.

Information Desk, London, 020 7318 3989

Information Desk, Birmingham 0121 600 6735

Information Desk, Manchester Exchange 0161 838 0617

Interpreters

Our London store offers translation services, by appointment, with our team of interpreters covering a wide range of languages from French and Spanish to Chinese and Russian. Call the Information Desk for more details.

Information Desk, Ground Floor, London, 020 7318 12667 or 020 7318 3989.

Languages offered: Afrikaans, Arabic, Armenian, Bahasa, Catalan, Chinese, Danish, Dutch, Farsi, Filipino, French, German, Greek, Gujrati, Hausa, Hindi, Hungarian, Ibo, Iranian, Italian, Japanese, Latvian, Malaysia, Mandarin, Nepalese, Nigerian, Norweigen, Polish, Portuguese, Punjabi, Russian, Spanish, Sri Lankan, Swahili, Swedish, Thai, Turkish, Urdu, Yoruba.

International Delivery

Our fuss-free International Delivery service has a clear pricing structure and includes any local taxes upfront. Visit our International Delivery page for more details.

Key cutting

If you need a spare set of keys, drop by Timpson at our London store who offer a range of key cutting services.

Timpson, Lower Ground Floor, London, 020 7318 3717

Lingerie Fitting

Finding the right bra can make such a difference to the way you look and feel – and our team of consultants is on hand to help, seven days a week. Bra fitting at Selfridges is free and there is no need to book. Bridal fittings and maternity fittings are also available by appointment.

London, 020 7318 3631

Manchester Exchange Square, 0161 838 0720

Lost Property

If an item has been found or handed in it will be passed to Security for secure storage for a short period of time. Call us on 0800 123 400 (overseas callers +44 113 369 8040) and ask for Lost Property. You will need to provide the time and date and give a detailed description of the item.

Male Grooming

Get yourself groomed at one of our beauty spots.

  • Cowshed Spa

    Designed especially for grooming on the go, this luxurious pampering space caters for those short on time and offers all of Cowshed's premium signature treatments.

    With two tranquil treatment rooms, Cowshed Selfridges will offer pure indulgence at every level.

    Book your in-store appointment here.

    Cowshed, Ground Floor (next to Beauty Workshop), London, 0800 138 7425

Makeovers - Beauty Hall

From a full head of hair extensions to a mini-manicure, a makeover in our beauty hall will make you look and feel gorgeous, and with so many brands to choose from, you're spoilt for choice.

In London? Use our online booking service to browse an extensive list of beauty treatments and services available in store.

Call 0800 123 400 (overseas callers +44 113 369 8040).

London, Birmingham, Manchester Exchange, Manchester Trafford

Massage

Even the most professional shopper needs a pick-me-up sometimes – which is where our Walk-in Backrub service comes in. A ten or twenty minute Shiatsu back massage will leave you feeling rejuvenated.

Ground Floor, London

Nail Bar

The Paint Shop by Nails Inc

Visit the first nail bar to offer unbranded manicures and pedicures at Selfridges London. Simply select your favourite colour from our extensive selection of brands and indulge in a manicure, pedicure or express polish.

Book your appointment here

Opticians

Whether you need an eye test or want to pick up some new contact lenses or designer specs, our David Clulow Eyewear Boutique is the place to go.

Book an appointment today by calling David Clulow, Fourth Floor, London, 020 7318 3353

Party Catering

Planning a party? No matter how big or small the occasion, Selfridges can cater for it. Delivery is available to addresses within a three mile radius of each Selfridges store. Please call or email for menus and more details.

Foodhall, 0800 123 400 (overseas callers +44 113 369 8040), email foodhall@selfridges.co.uk

Personal Shopping

Every consultation, lasting around 2 hours, will be tailored to your individual needs. There is no charge for this service but a minimum spend may be required – see specific store details below.

The ultimate shopping experience, this luxury service makes a fantastic gift for both women and men.

Buy a gift card today and we'll send the lucky person a gift letter outlining everything that awaits them.

Women's personal shopping:

To book an appointment or for more information, please call your nearest store.

London: 020 73183536 (£2,000 minimum spend)
Birmingham: 0121 600 6609 (£500 minimum spend)
Manchester Trafford: 07738 755371 (£500 minimum spend)
Manchester Exchange Square: 0161 838 0707 (£500 minimum spend)

Men's personal shopping:

To book an appointment or for more information, please call the London store on 020 73183536

Pharmacy

Selfridges operates a dispensing pharmacy on the Ground Floor. You will find a great selection of vitamins, supplements and beauty brands such as Crabtree & Evelyn and L'Occitane. We also offer a prescription service and stock a range of over-the-counter medicines.

Lloyds pharmacy, Ground Floor, London

Psychic Sisters

Whether you're looking for spiritual healing or an insight into your future, the internationally-renowned Psychic Sisters are available at Selfridges London to offer their expert guidance.

Specialising in tarot, clairvoyance, astrology, crystals, palmistry & Reiki healing, the team offer consultations lasting from 30 minutes to one hour and each session will be tailored to your individual needs.

Psychic Sisters, Lower Ground floor, London

Selfridges Card and Account Card Services

Want to be in the know and on the guest list? Selfridges Account cardholders enjoy the VIP treatment – from event invitations and all the latest news to extra discounts on special Sale days.

You can apply for an Account Card at the Services Lounge in-store.

Safety Deposit boxes

The safe deposit area in our London store has been in existence for over 80 years, providing storage facilities in a variety of sizes of safe deposit boxes. Each safe deposit box is operated by two keys and can only be accessed when accompanied by a custodian. So whether it's precious jewellery or a family heirloom, you can visit your valuables as often as you like and fees for a box range from £120 to £490 per year. Our opening hours are Monday to Saturday 9.30am to 6pm. We are closed Sundays and Bank Holidays.

Safety Deposit, London, 020 7318 3175

Section 4

Shoe Repair

Shoe Repair, London, 020 7318 2314

Tailoring made-to-measure

Looking sharp never goes out of style.

As well as stocking a huge range of the best off-the-peg suits, we also offer a wonderful made-to-measure service.

Armani Collezioni, Canali and Richard James all offer a tailor service to give you the perfect-fitting suit.

Men's Formalwear, First Floor, London.

Harry Rose, Emilia Wickstead, Charvet and Hawick Womenswear, Second Floor, London.

Tax Free Shopping

If you live outside the EU, then you can claim back VAT paid on most of your purchases at Selfridges.

After you have indulged in a day of shopping at Selfridges, simply take your receipts to Customer Services on the Lower Ground Floor, Oxford Street, where we will be happy to fill in a tax free refund form for you. There is a charge for this service which is a variable percentage depending on the value of the items for which a refund is being claimed.

There are, of course, some conditions. Goods must leave the UK three months from the last day of the month in which you shop; you must be a non-EU resident; and the total spend at Selfridges must be over £50.

On exit from the EU, please take your VAT 407 form to UK customs at the airport for validation (you will be expected to have your purchases ready to show them). Send the validated form in the prepaid envelope and we will be able to issue your refund directly onto your payment card or into your UK bank account. You can also take your validated form to the Travelex desk at the airport for an immediate cash refund.

VIP Service

When you want to shop without the paparazzi knowing all about it, our VIP client executive is here to help.

Discretion is the name of our game, from private parking and discreet store entry to VIP treatment rooms at Cobella's Health Spa and exclusive suites within Personal Shopping. Our VIP client executive can also visit your hotel room for a private consultation.

Personal Shopping, London 020 7318 3536

Wedding Shop

The Wedding Shop at Selfridges London is the ultimate wedding list service. With your own personal consultant to guide you, you can select from over 250 brands. From the staples to underpin your life together to luxurious and indulgent gifts, The Wedding Shop has something to suit every budget.

The service also offers two free deliveries in London and the flexibility to swap and change items as required. For further information or to book an appointment please call 020 7318 3094 or email Selfridges@weddingshop.com.

Wigs

Selfridges stocks a wide selection of wigs. Our expert fitters can have you fully made up with a gorgeous wig in less than half an hour. We also offer a customisation service. No appointment is necessary.

Wines and Spirits

Whatever the size of your guest list, contact Selfridges to make sure that your bar never runs dry. With everything from bottles of London Pride to vintage Dom Perignon, we can supply you with everybody's favourite tipple. Case discounts are available.

Wines and Spirits, Lower Ground Floor, London, 020 7318 2375

Wheelchair Access

All of our stores have lifts to enable easy access to each floor and we also offer free wheelchair hire within all our stores; simply book in advance by calling 0800 123 400 (overseas callers +44 113 369 8040).

London, Birmingham, Manchester Trafford, Manchester Exchange

Wristwatch Repairs

Keep your timepiece ticking along at our watch repair concession, Watch Gallery Service Centre on LG.