Accessibility

The Selfridges website has been designed to be accessible to as many people as possible, including people with disabilities, and regardless of the technology being used to access the site.

Guidelines and Standards

Selfridges.com is committed to making sure that all users can shop the site: searching or browsing a department, selecting a product category, viewing suitable products, previewing a product and adding it to the shopping bag, before using the checkout process to buy the item.

We are also committed to providing account management functionality, allowing all our customers to track deliveries and manage key personal settings, as well as payment card and delivery details.

While Selfridges.com strives to adhere to the accepted guidelines and standards for accessibility and usability we cannot do this in all areas of the website due to the dynamic and rich content on display. We do, however, provide an alternative where possible. And even if you do not have JavaScript or Flash installed, you will still be able to complete an order and manage your account.

Contact us

If you experience any difficulty in accessing the Selfridges website, please get in touch.

Tel: 0800 123 400
Email: customerservices@selfridges.com.

London

Entrance to Selfridges

They are many step-free entrances to Selfridges London via Duke Street, Oxford Street, Edward Mews and Orchard Street.

Entry for wheelchair, prams and buggies

Orchard Street’s entrance leading into the Foodhall is fitted with automatic doors. From here there is an accessible lift to the rest of the ground floor.

Edward Mews’ entrance is fitted with automatic doors and has a step-free access to the ground floor and three lifts leading to all car park levels.

From the ground floor there are lifts and escalators to all floors.

Guide and hearing dogs

We welcome guide dogs and hearing dogs in our stores.

Accessible car park

Two accessible bays can be found on Level 1 of our Oxford Street car park, located on Edward Mews.

Level 3 of the car park offers step-free access to the shop floor.

Alternatively lifts are available to Ground Floor Stationery.

Changing rooms

Accessible fitting rooms are available on all floors.

Pick up / Drop off points

There is a taxi rank with four accessible general use parking bays running along the Fashion Accessories entrance on Duke Street.

Public transport

There are several bus stops on Orchard Street and Oxford Street. If you need further help to plan your journey to Selfridges, you can call our Customer Services on 0800 123 400 (overseas callers +44 113 369 8040).

Lifts

There are four lifts providing access to all levels of the store. There are also three lifts providing access between all car park levels.

Step free access restaurants, café and bars

Dolly's (Lower Ground Floor)

In the FoodHall (Ground Floor): Champagne & Oyster Bar, Yo Sushi!, Pinkberry, Oddono's, Brass Rail, Lola’s, and EAT

Aubaine (Second Floor)

The Tasting Room (Second Floor)

Food Garden & Café (Fourth Floor)

Starbucks (Fourth Floor)

Toilets

Fully accessible toilets are available throughout the store:

For women

  • On the Lower Ground floor, by Books
  • On the Second floor in the Ladies’ Shoe Gallery by Aubaine
  • On the Third floor by Cobella and Sweaty Betty
  • On the Fourth floor by the White Company

For men

  • On the Lower Ground floor by Books
  • On the First floor by Barber and Grooming
  • On the Second floor in the Shoe Galleries by Aubaine
  • On the Fourth floor by the White Company