Distance Selling Regulations

If you’re shopping with us online or over the telephone, then you’ll be pleased to hear that you are covered by the Distance Selling Regulations. These have been established to make sure you have an opportunity to cancel your order if the goods aren’t what you expected. After all, we all make mistakes from time to time.

Standard delivery

You have the right to cancel your order at any time, up to 7 working days after the day you receive it. But, you must tell us straight away if you wish to do this.

If you have paid a delivery charge, this will be refunded too, unless you’re only returning part of the order. If this is the case, you will still need to pay the full delivery charge.

You must take good care of the items while they’re in your possession; they must be returned to us in a sellable condition. It is your responsibility to return the items to us, or to arrange collection of larger items. This needs to be done promptly at your cost.

These regulations don’t apply to anything that has been personalised or to intimate, perishable or time-critical goods.

For full details of your rights under the Distance Selling Regulations contact your Local Authority's Trading Standards Office or Citizen’s Advice Bureau.