Dispatch and delivery

We know you'll be eager to unwrap your new purchases so we have four delivery methods: standard, nominated or next day, same day and
Click & Collect.

QUICK VIEW OF OUR SERVICES

DELIVERY OPTIONS

Standard delivery

Standard delivery to most UK postcodes costs £4.95 per order and takes three to five working days.

If a parcel is small enough to fit through a letterbox, it may be delivered by Royal Mail but most parcels will be delivered by carrier and will require a signature on delivery. If you are out when the carrier attempts to deliver your parcel, they will leave a card with a contact number for you to arrange a new delivery date.

For the Scottish Highlands and Western Isles please allow up to six working days for standard delivery - and for Shetland and Orkney up to ten working days. Unfortunately standard delivery is not available to the Channel Islands.

Nominated/Next day delivery

You can choose a delivery date with our nominated day delivery service Monday to Saturday, including next day delivery (if you place your order by 4pm Monday to Friday). For certain products, you may be given the option to choose a time window on your selected date: morning, afternoon, evening or even between school runs.

Please note:

We do not deliver on Bank Holidays. Unfortunately our nominated day delivery service is not available to the Scottish Highlands and Western Isles, Oban, Aberdeen, Inverness, Shetland, Orkney, the Scilly Isles and the Isle of Man. We do offer nominated day delivery to Northern Ireland for certain products, but you will not be able to choose a time window.

Same day delivery

If you simply can't wait until tomorrow, we offer a same day service for selected postcodes as long as you place your order by 4pm - and deliveries will be made between 7pm and 10pm. If your postcode is eligible for same day delivery, you will be offered this service at checkout at a cost of £16 per order.

Click & Collect

Selfridges Click & Collect is a free delivery to store service available at Selfridges Oxford Street.

The Selfridges Click & Collect service allows you to choose a collection date up to seven days in advance.

Orders will be available for collection at a designated collection point in store. Please see your confirmation email for details of where the collection point is located.

When collecting your order from store please make sure that you bring the card you used to pay with or valid photo ID, along with your order number.

If a friend collects the order on your behalf, please make sure they have the order number and valid photo ID.

If you are unable to collect your order within 14 days of the collection date, your items will be returned and we will process a refund within 21 days of your original collection date.

Some items might not be available for Click & Collect but may be available for home delivery. Some items not available for home delivery may be available for the Click & Collect service. Please see the product page for more details.

Find more information on Click & Collect.

Please see our Terms & Conditions for more information.

SHIPPING TO MULTIPLE ADDRESSES

You can have goods from the same order shipped to multiple addresses. Just select this option at checkout and click on the ‘Edit’ buttons in your shopping basket to arrange an address for each item. Please note that if you select multiple delivery addresses, the delivery charge will be applied to each delivery.

INTERNATIONAL SHIPPING

Unfortunately we do not deliver online orders outside the UK. You can, however, place a telephone order to the store for international delivery. Call our Customer Services team on +44 113 369 8040. Please note that Selfridges is not responsible for customs duty, clearance charges, and port handling and/or delivery charges from the port of entry. Please see our terms and conditions for more details.

THIRD PARTY DISPATCH AND DELIVERY

Please note that some items such as flowers and furniture are shipped directly from the supplier. You will be given specific delivery options for these items when you order. Please see specific supplier delivery information below.

Technical goods

Technical goods are shipped directly from the supplier. You will be given specific delivery options for these items when you order depending on the price of your order.

Delivery is within three working days and the costs are:

Please note that the Click & Collect service is not available for technical goods.

Flowers

We will send out goods according to the delivery day selected. We reserve the right to substitute flowers or foliage to the value of the order placed if we do not have the exact flowers or foliage in stock.

Our goods are sent out by courier on a signature optional delivery. This means that the flowers can be left on the property (porch or step) or with a neighbour if there is nobody home to accept delivery. If nobody is at home, the flowers will be taken back to the delivery depot and the recipient will be left a card asking them to call to arrange redelivery. The products will be at your risk from the time of delivery.

We do not accept any liability for delayed deliveries caused by any third party or by fire, flood or mechanical breakdown. We do not accept any liability for incorrect postcodes or house names or numbers leading to deliveries to incorrect addresses.

We can deliver to most UK postcodes but there are exceptions in the Highlands and Islands. We are currently unable to deliver to the following postcodes or areas:

AB37-38, AB41-56, DG, IV1-20, IV25, IV30-37, IV63, KW1-3, KW6-10, KW14, PH15-26, PA21-35, PA37-39, PH33-49, IV21-24, IV26-28, IV40, KW5, KW11-13, FK18-21, PA36, PA40, PH30-32, PH34-41, PH50, HS1-9, IV41-56, KA27-28, KW15-17, PA20, PA41-49, PA62-76, PH42-44, TD, ZE1-3, Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey, Scilly Isles.

You can choose a delivery date with our nominated day delivery service, 8am-6pm, Tuesday to Friday or 8am-1pm on Saturday, including next day delivery if you place your order by 2.30pm.

Please note that the Click & Collect service is not available for flowers.

Apple delivery

We offer two delivery options:

We have an order cut off for next day shipping of 1pm.

Our logistics department is closed on Saturdays and Sundays. If someone would like goods delivering on a Monday, then we would ship them out on the Friday before.

Delivery to mainland UK or Northern Ireland will be next working day. The Isle Of Wight, Isle of Man, Orkneys and other Scottish islands are charged at the same cost but will take two days to deliver rather than one.

Please note that the Click & Collect service is not available for Apple products.