FAQs

You can open a Selfridges Account by visiting one of the following areas in store:

• London: Services Lounge (Lower Ground Floor)
• Birmingham: Information Desk (Level 4)
• Manchester Trafford Centre: Super Tills
• Manchester Exchange Square: Information Desk (Lower Ground Floor) or ask at any till point.

You will need to produce two of the following forms of identification:

• Full UK driving licence
• Credit card or store card

The Selfridges Account Card is administered by Creation Financial Services Ltd on behalf of Selfridges. If you have an enquiry please call them direct on 0845 122 2503 and they will be happy to assist you further (calls charged at local rate).

Selfridges has four stores in the UK.

• London

  400 Oxford Street
  London
  W1A 1AB
  (For sat nav use W1U 1AT)

• Birmingham

  Upper Mall East
  Bullring
  Birmingham
  B5 4BPM

• Manchester Exchange Square

  1 Exchange Square
  Manchester
  M3 1BD

• Manchester Trafford

  1 The Dome
  The Trafford Centre
  Manchester
  M17 8DA

Enjoy tea with all the trimmings in Hix Restaurant in London from early March 2010, located on the mezzanine in the Women's Accessories Hall on the Ground Floor.

Our London store has ATMs in our Services Lounge on the Lower Ground Floor and on the Third Floor by the Ladies' Restrooms. There are plenty close to our other stores in their local areas.

Baby changing facilities are available in the following toilets:

London

• Third Floor shared with mother and baby room
• Ladies' toilets on the Lower Ground Floor
• Men's toilets on the Lower Ground Floor

Birmingham

Available in toilets on Levels 1, 2 and 4

Manchester Trafford Centre

Ladies' toilets on the Upper Level (next to lifts)

Manchester Exchange Square

Ladies' toilets on the Second Floor (next to the escalator)

All our stores offer a wide variety of services from eyebrow shaping to hair extensions and from Indian head massage to facial hair removal. Book online; call your nearest store; or call our switchboard on 0800 123 400 (overseas callers +44 113 369 8040).

If you represent a business and you would like to supply goods to Selfridges* please contact the relevant Buying and Merchandising department at one of the email addresses listed below.

• Menswear: mensbuyers@selfridges.co.uk
• Womenswear: ladiesbuyers@selfridges.co.uk
• Accessories: accessoriesbuyers@selfridges.co.uk
• Food: foodbuyers@selfridges.co.uk
• Home: homebuyers@selfridges.co.uk
• Beauty: beautybuyers@selfridges.co.uk
• Lingerie: lingeriebuyers@selfridges.co.uk
• Kids: kidsbuyers@selfridges.co.uk

To help our Buying department review your proposal, please include the following information so that we can understand more about your company:

• Images of your product
• Who currently stocks your range?
• Are you offering exclusivity to Selfridges?
• Price range
• Where do you feel your brand sits within the market?

*Due to the volume of emails we receive, we will only be able to respond if we are interested in pursuing your proposal further.

There is parking available close to all our stores.

• Oxford Street

  The car park is at the rear of the store. Access is via Edward Mews, off Duke Street (Sat Nav: W1U 1AT).

• Birmingham

  Parking at Moor Street on the top floor allows access via a footbridge directly into store (Sat Nav: B5 4BP).

• Manchester Trafford Centre

  There is a car park as part of the development (Sat Nav: M17 8DA).

• Manchester Exchange Square

  The car park is shared with M&S. Access is via Deansgate and takes you under the store (Sat Nav M3 1BD).

Our London store has cash machines in our Services Lounge on the Lower Ground Floor and on the Third Floor by the Ladies' Restrooms. There are plenty close to our other stores in their local areas.

We do not produce a catalogue but you can find information about a selection of our brands on this website. Alternatively, if you would like to find out more about a particular brand or department, please call us on 0800 123 400 (overseas callers +44 113 369 8040) and our switchboard will be able to transfer you.

A popular alternative to the traditional wedding list, the Selfridges Celebration Service is not just for weddings: you can set up an account to mark a special birthday, an anniversary… anything, in fact, that is worth celebrating. And as a gift from us to you, we will add another 5 per cent to the total amount you receive to spend in store.

Celebration accounts must be set up in store in person – and don't forget to bring along proof of your address and signature. We will then give you pledge cards to send to your guests and update you four weeks and one week before your event. Two weeks after the event, we will close your account and send you the final statement.

After that, it is up to you. You can either arrange to pick up a gift card in store to be spent at your leisure, or you can make an occasion of it by booking a special shopping day with food and drink vouchers and free car parking or free delivery.

For more information, please call the Celebration team on 0800 138 7420 (from overseas dial +44 116 273 2280), Monday to Friday 10am to 6pm , or email celebration@selfridges.co.uk.

To donate to a Celebration account, please call 0800 138 7420 with your credit/debit card details (from within the UK) or +44 116 273 2256 (from overseas), Monday to Saturday 10am to 6pm , excluding Bank Holidays.

We receive thousands of charity requests every year and while we would like to help everyone, this is just not possible. We are very keen to support community based charities in Leicester, Manchester, Birmingham and London but unfortunately we cannot support charities outside these areas. If you wish to make a request, please write to the relevant store (see “A” for our addresses). Please allow up to three weeks for a reply – we do try to reply to every request we receive.

Yes, in our London store only you can leave your coat and bags at the reception of our Customer Services department on the Lower Ground floor. This costs just£3 per customer but is free of charge if you are leaving Selfridges shopping bags.

Terms and conditions apply; please see Customer Services for more details. Please note that bags will be searched before they can be deposited and that all belongings must be collected by the end of the day. As of 1 July 2009, we no longer accept luggage (rucksacks, holdalls and suitcases).

At Selfridges we want all our customers to be delighted with their Selfridges experience and we genuinely value all feedback.

If anything does go wrong, we would like to be able to put it right. If your concern relates to an online order, please email our Customer Services team at customerservices@selfridges.com in the first instance or by telephone on 0800 123 400. We are available 8am to 10pm seven days a week.

If you are disappointed with an in-store experience, please contact a manager in the department, brand or concession concerned, so that they can try to resolve the issue for you directly. Our switchboard team on 0800 123 400 will be happy to connect you to the relevant department. If your in-store concern remains unresolved, please call Customer Relations on 0800 138 83 83. We are available Monday to Saturday 10am to 6pm, and Sunday 12 noon to 6pm.

Sadly due to the volume of requests we receive we are unable to deal with individual requests for help with course work and student projects. We hope, however, that we have included information that will be useful to you in the Our Heritage and Corporate pages.

Yes, please call our Customer Services team on 0800 123 400 for help with an online order or to arrange a delivery. We can, of course, also deliver any purchases you make in person; please ask in store for details.

Click on a store below to see directions.

• London
• Birmingham
• Manchester Trafford
• Manchester Exchange Square

Selfridges is committed to providing an exciting shopping experience to all of our customers. All of our stores have lifts to enable easy access to each floor. We also offer free wheelchair hire within all our stores; please book in advance by calling 0800 123 400 (overseas callers +44 113 369 8040).

Please see our store floor plans for the locations of lifts and wheelchair-accessible toilets.

London

Access

Wheelchair access with automatic doors is available on Edward Mews, and with manual doors at the Spirit entrance on Duke Street. Inside, there are ramps to ease access around split-level floors. Wheelchair lifts are available between the Food Hall and Stationery Levels on the Ground Floor, and from Wines & Spirits to our Wonder Bar. Car parking is available on Level 1, with a lift to all floors.

Changing rooms:

Men's Superbrands (First Floor), Women's Personal Shopping (Second Floor), Women's Superbrands (Second Floor), Lingerie (Third Floor), Marella (Third Floor).

Restaurants

Food Garden Café (Fourth Floor), Lab Café (Second Floor), Gordons (First Floor), Wonder Bar and Brass Rail (Ground), Sienna Café and Frankies (Lower Ground).

Manchester Trafford

Access

The Manchester Trafford store is fully wheelchair accessible. The entrance via the Fountain at the front of the store does not have automatic doors but is accessible from the lower level car parks and public transport. The Trafford Centre has disabled parking spaces in each of its car parks.

Changing rooms

Personal Shopping

Restaurants

Spirit Café (Spirit, Upper Level), Yo Sushi, Illy (Foodhall, Upper Level), Sienna Café (Lower Level)

Manchester Exchange Square

Access

The store is accessible by wheelchair from the basement car park via two customer lifts.

Changing rooms

Women's Contemporary (Second Floor), Men's Formalwear (First Floor), Women's Street Fashion (Third Floor).

Restaurants

Hubub (Second Floor)

Birmingham

Access

Wheelchair customers can access the store from Park Street, St Martins Square and the Birmingham Bullring. If you are travelling by car there is a footbridge between the top level of the Moor Street Car Park and the store. The doors here, however, are not automatic.

Changing rooms

Designer Bridge (Level Four)

Restaurants

Gallery (Level Four), some Foodhall eateries (Level One)

Dogs – Can I bring my dog to Selfridges?

Dogs who are small enough to be carried in a handbag are allowed in store but not in our Food Hall or restaurants. Registered guide dogs are also allowed.

Engraving is only available in Timpson's (Lower Ground Floor)) in our London store. Call 020 7318 3717.

From book signings to beauty launches to celebrity appearances, there is always something going on in store. Keep an eye on the What's On section of the site, or sign up to our mailing list to make sure you never miss out.

We have a florist in our London store only. For deliveries, call 020 7318 3894. You can also order online.

A Selfridges Gift Card can only be purchased in store; ask for details in any of our stores. Gift vouchers can be purchased online.

The Selfridges Gift Card can be used to purchase goods and services online and at any Selfridges store. Exclusions apply: the Gift Card may not be used in certain departments. It cannot be exchanged for cash, or used to make mail order purchases or Selfridges Account Card payments.

If a Gift Card is not used for more than 12 months it will expire and the balance will be forfeited.

Take your Gift Card to any till point in any Selfridges store and a team member will be able to help. This can only be done in person, not by telephone.

You can order a hamper online, or please call our Food Hall on 0800 123 400 (overseas callers +44 113 369 8040). We can only deliver non-perishable items such as jam, tea and wine. If you would like fresh items to be included in your hamper you will be asked to collect it in person. We will, however, prepare it in advance – please give us at least 24 hours' notice.

Prices will depend on the size of the hamper and its contents.

Email connect@selfridges.co.uk or write to Customer Relations at the address below. Please include details of the item in question, including a full description and what you paid for it, along with your address. We will send you a written insurance quotation to use in your claim; please allow up to 10 days.

Customer Relations
Selfridges Retail Ltd
PO Box 5157
Leicester
LE3 1ZW

If your insurance company pays your compensation by cheque, you can exchange it directly for a Selfridges Gift Card from the Services Lounge in London or the Super Tills in our regional stores.

See our Careers section for information about how to apply for a job in Selfridges. You can also drop off your CV in store www.selfridgescareers.co.uk.

If an item has been found or handed in it will be passed to Security for secure storage for a short period of time. Call us on 0800 123 400 (overseas callers +44 113 369 8040) and ask for Lost Property.

Yes, for help with online orders or to arrange a delivery please call our Customer Services team on 0800 123 400.

Sign up for email updates about the latest products, special offers and in-store events by creating an account and ticking the box.

To stop receiving our updates, go to Email Sign Up, select “unsubscribe” and type in the mail address you originally gave us.

Shopping at Selfridges.com is easy: browse by brand or department, add items to your shopping bag and follow the prompts at checkout. For more information, see our How to Shop section.

Go to Sign In and click on ‘Forgotten your password'. We will email you a new temporary password.

Selfridges.com accepts the following payment methods: Visa, Mastercard, American Express, Delta, Solo, Visa Electron and Maestro credit and debit cards. You can also pay with a Selfridges e-voucher.

Unfortunately at this time you are unable to use your Selfridges Account card to make a purchase on our exciting new website. We are looking to make this available in the future so watch this space for more details.

You can cancel your order at any time before it is dispatched. To do this, you will need to sign into your account and view your order history. Please note that orders for Gift Cards and e-vouchers cannot be cancelled.

If your order has already been dispatched, you can return it to us within 14 days of delivery. See our Refunds and Returns page for more information.

Online shopping at Selfridges is safe and secure. Our site uses industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. In this way, information you send to us over the internet cannot be read in the unlikely event that it is intercepted. Credit and debit card transactions are secure.

When SSL is enabled, you will see a padlock at the top of your browser and the location (URL) field at the top of the browser will begin with ‘https' instead of ‘http'.

Selfridges has introduced MasterCard SecureCode and Verified by Visa to protect you against unauthorised use of your debit and credit card accounts when you shop online with us.

Please register with the bank or organisation that issued your card to use these services. To register, visit MasterCardSecureCode (new window) or Verified by Visa.

Other than when we process your original payment or process a refund, your credit card details will be displayed in a truncated form with only the first four digits and the last four digits visible. Your receipt or refund will also show only a partial credit card number.

Should you wish to speak to us about your order, you will never be asked to quote your full credit card number by our Customer Services team.

Yes, you can have goods from the same order shipped to multiple addresses – select this option at checkout and click on the ‘Edit' buttons in your shopping basket to arrange an address for each item. For more information, see the Dispatch and Delivery section.

Most orders are shipped in a brown cardboard box with Selfridges' signature yellow on the inside (smaller items may be shipped in jiffy bags). The boxes have self-sealing strips so that they can be used again to return your order if necessary.

We have tried to minimise the use of plastic, but air bags will be used to protect fragile items. Some products will also be packed in yellow-striped tissue paper or cotton Selfridges dust bags inside the box.

Yes, our carriers will require a signature when they deliver your parcel, except for some parcels that can fit through a letterbox (unless they contain high value items). For more information, see our Dispatch and Delivery section.

Delivery times will depend on the options you select at checkout; see our Dispatch and Delivery section for more information. You will be able to track your orders when you sign in to your account.

If for any reason you are not happy with your purchase, you can return it within 14 days of delivery. Sign in to your account, go to My Orders, and select the items for return. You will then be able to print out an address label.

Goods must be returned in their original packaging, with their labels still attached and in a saleable condition.

Some items – for example, cosmetics, lingerie and hampers – cannot be returned. See our Refunds and Returns section for more information.

Yes, call Customer Services on 0800 123 400 for help with completing your order.

Yes, you will have to register with selfridges.com to complete your order. Having an account not only speeds up the order process, but you will also be able to see your order history; save your personal and payment details as well as edit your favourites items.

We are sorry but we do not deliver online orders outside the UK. You can, however, place a telephone order to the store for international delivery. Call our Customer Services team on 0800 123 400 (from the UK) or +44 113 369 8040 (from overseas).

At Selfridges we use UK clothing sizes – see our sizing chart to see how these convert to international sizes. You will also find additional sizing information – for example, we might mention that a pair of jeans comes up slightly large, or suggest going up half a size in a particular shoe – in the product descriptions where appropriate

To claim back VAT on your purchases made online you must visit the store in person with your receipt. You cannot claim this online or over the telephone.

Selfridges is owned by Galen Weston and is part of Wittington Investments, which also owns Brown Thomas in Ireland, and Holt Renfrew in Canada.

The Chairman is Galen Weston, the Deputy Chairman Allan Leighton, and Chief Executive Paul Kelly.

Payphones are available in our London store only at the back of the stationery department and outside Frankies Restaurant (Lower Ground Floor).

Selfridges' Personal Shopping Service is free. For more details or to book an appointment please call the department directly.

• London: 0207 318 3536
• Birmingham: 0121 600 6924
• Manchester Trafford Centre: 0161 629 1177

As our Personal Shopping service is very popular, there is usually a waiting list for appointments. Please book well in advance to avoid disappointment.

Wherever possible we would encourage you to return the item in person but we appreciate that this is not always possible. Please send it back to us with a covering letter including a daytime contact telephone number in case we have a query. As we cannot accept responsibility for items lost in transit, please make sure you use a recorded delivery method. Please allow up to ten days for us to respond. Provided that the items returned fall within our policy (see Refund Policy) we will refund to your original tender. If you paid cash, we will send you a cheque.

Items should be returned to their original store:

• London

  Services Lounge
  Selfridges Retail Ltd
  400 Oxford Street
  London
  W1A 1AB

• Birmingham

  Concierge Desk
  Selfridges Retail Ltd
  Upper Mall East
  Bullring
  Birmingham
  B5 4BP

• Manchester Exchange Square

  General Manager
  Selfridges Retail Ltd
  1 Exchange Square
  Manchester
  M3 1BD

• Manchester Trafford

  General Manager
  Selfridges Retail Ltd
  1 The Dome,
  The Trafford Centre
  Manchester
  M17 8DA

If you are a member of the press, please contact the Press Office during office hours:

• Fashion & Events 020 7318 3405
• Beauty 020 7318 3987
• Home 020 7318 3204
• Food 020 7318 3638

We are sorry, but the Press Office is unable to deal with enquiries from the public.

To find a particular product, you can use our search box, browse by brand or department, or give us a call on 0800 123 400 (overseas callers +44 113 369 8040).

See our Careers section for information about how to apply for a job in Selfridges. You can also drop off your CV in store.

We want you to be able to buy with confidence. That is why we are happy to offer a full refund or exchange if you are not 100 per cent happy with your purchase, provided that you return it in saleable condition within 14 days along with proof of purchase.

Online purchases can be returned within 14 days for a refund but not an exchange; see our Refunds and Returns section for more information.

Louis Vuitton, The Wonder Room, Technology and the Furniture Hall all have their own policies – please ask in store for details or see our Refunds and Returns section for details regarding online orders.

Eating and drinking is part of the Selfridges experience, and there are plenty of places to indulge throughout all of our stores. You will find a Restaurants guide to each of our stores in our Store Locations section.

Wherever possible we would encourage you to return the item in person but we appreciate that this is not always possible. Please send it back to us with a covering letter including a daytime contact telephone number in case we have a query. As we cannot accept responsibility for items lost in transit, please make sure you use a recorded delivery method. Please allow up to ten days for us to respond. Provided that the items returned fall within our policy (see Refunds and Returns) we will refund to your original tender. If you paid cash, we will send you a cheque

Items should be returned to their original store:

• London

  Services Lounge
  Selfridges Retail Ltd
  400 Oxford Street
  London
  W1A 1AB

• Birmingham

  Concierge Desk
  Selfridges Retail Ltd
  Upper Mall East
  Bullring
  Birmingham
  B5 4BP

• Manchester Exchange Square

  General Manager
  Selfridges Retail Ltd
  1 Exchange Square
  Manchester
  M3 1BD

• Manchester Trafford

  General Manager
  Selfridges Retail Ltd
  1 The Dome,
  The Trafford Centre
  Manchester
  M17 8DA

We have a safe deposit area in our London store only. It has been in existence for over 80 years, providing storage facilities in a variety of sizes of safe deposit boxes. Each safe deposit box is operated by two keys and can only be accessed by the customer accompanied by a custodian. Our opening hours are Monday to Saturday 9.30am to 6pm. We are closed Sundays and Bank Holidays. For more details, telephone 020 7318 3175.

Selfridges currently runs two Sales per year, one winter and one summer – exact dates are available nearer the time.

• London W1U 1AT
• Birmingham B5 4BP
• Manchester Trafford M17 8DA
• Manchester Exchange Square M3 1BD

Selfridges is not currently planning to open any new stores. We are, however, continuing to develop our Oxford Street and regional stores. We are introducing an exciting new Hotel at the back of the London store (Edward Mews), due to open in 2010.

Sadly due to the volume of requests we receive we are unable to deal with individual requests for help with course work and student projects. We hope, however, that we have included information that will be useful to you in the Our Heritage and Corporate pages.

Any requests should be made in writing for the attention of the Store Director of our London store or for the attention of the General Manager of our regional stores. Please note, however, that we do not generally offer tours of our stores in order not to inconvenience our customers.

If you live outside the EU and are planning to take your purchases out of the EU within three months, you can claim back VAT paid on most of your purchases at Selfridges. You must not have spent longer than 365 days in the EU over the past two years, and the total spend at Selfridges must be over £50

You can make a claim by filling in a VAT 407 form at the Customer Services areas in our stores:

• London Oxford Street

  Services Lounge (Lower Ground Floor)

• Birmingham

  Information Desk (Level 4)

• Manchester Trafford Centre

  Personal Shopping (Ground Floor)

• Manchester Exchange Square

  Information Desk (Lower Ground Floor)

When you are leaving the UK, please take your VAT 407 form to UK customs at the airport for validation (you will be expected to have your purchases ready to show them). Send the validated form back to us and we will be able to issue your refund directly onto your payment card or into your bank account. You can also take your validated form to the refund booth at the airport for an immediate cash refund.

Selfridges offers two different services, our Celebration Service and our Wedding Shop showroom.

Celebration Service

A popular alternative to the traditional wedding list, the Selfridges Celebration Service allows your guests to donate money into an account for you to spend in store. It is not just for weddings: you can set up an account to mark a special birthday, an anniversary… anything, in fact, that is worth celebrating. And as a gift from us to you, we will add another 5 per cent to the total amount you receive to spend in store.

Celebration accounts must be set up in store in person – and don't forget to bring along proof of your address and signature. We will then give you pledge cards to send to your guests and update you four weeks and one week before your event. A week after the event, we will close your account and send you the final statement.

After that, it is up to you. You can either arrange to pick up a gift card in store to be spent at your leisure, or you can make an occasion of it by booking a special shopping day with food and drink vouchers and free car parking or free delivery.

For more information, please call the Celebration team on 0800 138 7421 (from overseas dial +44 116 273 2280), Monday to Friday 10am to 6pm, or email celebration@selfridges.co.uk.

To donate to a Celebration account, call 0800 138 7420 with your credit/debit card details (from within the UK) or +44 116 273 2256 (from overseas), Monday to Saturday 10am to 6pm, excluding Bank Holidays.

The Wedding Shop

The Wedding Shop showroom is the hassle free way to compile your wedding gift list. Our consultants will help you select gifts from hundreds of well-known brands to ensure that your married life starts as smoothly (and stylishly) as possible.

Your guests can buy a gift with a personalised wedding message online, by telephone (020 7318 3094) or by visiting the Wedding Shop showroom on the Lower Ground Floor in Selfridges London. For more information, see www.weddingshop.com.

Thank you for considering Selfridges, but unfortunately we do not operate a work experience scheme.