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A

  1. Accessibility services
  2. Account card services
  3. Alterations

Accessibility services

At Selfridges, we are committed to providing an exciting shopping experience to all of our customers. All of our stores have lifts to enable easy access to each floor and we also offer free wheelchair hire within all our stores; simply book in advance by calling 0800 123 400 (overseas callers +44 113 369 8040).

Please see our store floor plans for the locations of lifts and wheelchair-accessible toilets.

  • London

    • Access

      Wheelchair access with automatic doors is available on Edward Mews and on Orchard street via the Foodhall. Manual door access is available on Duke Street. In store there are ramps to ease access around split-level floors. A Wheelchair lift is available between the Foodhall and Stationery departments on the Ground Floor. Car parking is available on Level 1 with a lift to all floors.

    • Changing rooms

      Adapted fitting rooms are available in: Men's Superbrands (First Floor), Women's Personal Shopping (Second Floor), Women's Superbrands (Second Floor), and Lingerie (Third Floor).

    • Restaurants

      The following restaurants have step-free access: Food Garden & Cafe (Fourth Floor), Champagne & Oyster Bar (Ground Floor), Gordon's (First Floor) and Aubaine (Second Floor).

  • Manchester Trafford

    • Access

      The Manchester Trafford store is fully wheelchair accessible. The entrance via the Fountain at the front of the store does not have automatic doors but is accessible from the lower level car parks and public transport. The Trafford Centre has disabled parking spaces in each of its car parks.

    • Changing rooms

      Personal Shopping

    • Restaurants

      Pret A Manger (Level 2) and Yo! Sushi (Level 2)p>

  • Manchester Exchange Square

    • Access

      The store is accessible by wheelchair from the basement car park via two customer lifts.

    • Changing rooms

      Women's Contemporary (Second Floor), Men's Formalwear (First Floor), Women's Street Fashion (Third Floor).

  • Birmingham

    • Access

      Wheelchair customers can access the store from Park Street, St Martins Square and the Birmingham Bullring. If you are traveling by car there is a footbridge between the top level of the Moor Street Car Park and the store. The doors here are manual.

    • Changing rooms

      Designer Bridge (Level Four)

    • Restaurants

      Gallery (Level Four), some Foodhall eateries (Level One)

Account Card Services

Want to be in the know and on the guest list? Selfridges Account cardholders enjoy the VIP treatment - from event invitations and all the latest news to extra discounts on special Sale days.

You can apply for an Account Card at the Services Lounge in-store.

Alterations

It's heartbreaking to fall in love with something that doesn't quite fit - so ask at the till about our alterations service, available on items purchased in store.

  • London

    Alterations: 020 7318 3560
    Shoe Repairs (Lower Ground): 020 7318 2314

  • Birmingham, Manchester Trafford and Manchester Exchange Square

    For details please call 0800 123 400
    (or +44 113 369 8040 from outside the UK).