If you purchase an item during the CCE promotion but do not wish to keep it, the following returns policy applies:
1. If you purchased the item online and return it via post, then you have until 8 January 2020 to return it to us for a refund, subject to you complying with our returns process for orders purchased online.
2. If you purchased the item online and return it to one of our stores, then you have until 2 January 2020 to return it to us for a refund or exchange, subject to you complying with our returns process for orders purchased online.
3. If you purchased the item in store, then you have until 2 January 2020 to return it to us for a refund or exchange, subject to presenting your receipt.
4. If you received an item as a gift, subject to you having a gift receipt or the necessary documents required for the return of online orders, you can either exchange it in store, or if you do not wish to exchange it, then we will be able to give you the value of what was paid for the item during the CCE promotion onto a gift card.
For further refund and returns information, please refer to the following:
Items can only be returned or exchanged if they are in a saleable condition, meaning that they must be unused and in their original packaging with garment tags, hygiene seals and any other security devices or seals still attached and intact. Selfridges reserves the right to consider the condition of any item that you wish to return or exchange and make any deductions if there are indications that the item, its tags, security devices or seals have been used, removed, broken or tampered with.
Selfridges cannot accept the return or exchange of any items that have been personalised or that are perishable (e.g. flowers or food).
All refunds will be issued to the payment method that you used when originally purchasing an item during the CCE promotion. For the avoidance of doubt, the amount refunded for a returned item, as well as the amount applied to any exchange or gift card, will be the amount that you paid for the item during the CCE promotion. Further, any free promotional gift that may have been given with an item must also be returned when you return or exchange it.
Please note that these terms and conditions do not affect your statutory rights.
In the tab below is a list of brands and products offering either a more limited CCE discount or which are completely excluded from the CCE promotion. This may be subject to change at Selfridges' sole discretion and without prior notice to customers. Selfridges' decision in relation to this will be final.