Appointment Bookings Terms & Conditions

These Terms & Conditions relate to the Selfridges Appointment Booking website. This website allows customers to make appointments with Selfridges with a selection of departments and brands. 

Please be sure to read, and make sure you understand, the Booking Terms and Conditions prior to using the Selfridges Appointment Booking website and placing a booking for an appointment. By using the Website and the Appointment Booking website, you agree to be bound by the Booking Terms and Conditions as well as Selfridges’ Terms and Conditions and Selfridges’ Privacy & Cookie Policies


Health & Wellbeing Precautions

You should not visit a Selfridges store or attend your appointment if you have any symptoms of Covid-19, have had symptoms in the past ten days or are living with someone who has symptoms or has had symptoms in the past ten days. Please call us to let us know that you will be unable to attend and we will cancel you appointment (without charge) and if appropriate, discuss rebooking this appointment for a later date.

Please note that we may have to cancel your appointment if you have symptoms of Covid-19 or indicate that you have had these symptoms in the past ten days. Unfortunately we cannot be held responsible for any costs you may incur as a result of attending this appointment if you have symptoms. We therefore advise that if you have any concerns, you call us as soon as possible to discuss rescheduling your appointment.

In light of the Covid-19 pandemic, we reserve the right to change or cancel appointments (even at very short notice) in order to ensure we are: keeping customers and team members safe; responding to Government Guidance; and acting in accordance with any guidance, requests or requirements issued by other authorities. Of course we will be happy to reschedule your appointment for an alternative date or time and will look forward to welcoming you back soon.

The situation in relation to Covid -19  continues to remain uncertain and subject to change at short notice. As such, we suggest that in order to avoid any unnecessary disappointment, you check our website, national and local government advice and media updates before journeying to store.


Booking Your Appointment

Appointment bookings are subject to availability. Certain services have an age restriction, please check with the individual brands for further details. 

For appointments booked on behalf of another person, the person attending the appointment will be deemed to have accepted all terms and conditions relating to that appointment on behalf of the guest.

IMPORTANT: It is your responsibility to check all details and any restrictions relation to a service prior to booking. This includes the disclosure of any medical or other allergy / health information. There will be a comments box on the website for you to specify this information.

Appointment bookings are subject to availability, we suggest that you book your service with us well in advance in order to avoid disappointment. We are happy to offer our customers one 'complimentary' treatment from each of our beauty brands per day.

Selfridges holds the right to not accept certain bookings, including when you book more than one complimentary appintment with the same beauty brand on the day of an already existing and complimentary appointment. 

In some circumstances, the services available on the Appointment Booking website are sold by our Partners and not by us. Selfridges are only responsible for arranging and concluding your booking and services provided directly by us. In all other circumstances, we have been appointed by our Partners to act as their commercial agent and they shall be responsible for delivering any services to you. 

Confirmation of your Booking

Once your request for an appointment has been received, we will confirm that your appointment request has been accepted by sending an e-mail to the e-mail address you provide on the appointment booking website.


The Appointment

If you have requested a specific person (e.g. artist, therapist), we will wherever possible do our best to accommodate you but we are unable to guarantee that person will be available. 

If you are late for an appointment then your appointment time may be reduced or altered to accommodate this, but in some cases we may not be able to carry out the service at all and you will be asked to re-book your appointment and may be charged. 

You may be asked to remove valuables such as rings prior to beginning your service.  We cannot be held responsible for loss or damage to personal items.


Health & Skin Conditions

Certain services may require patch tests or pre-treatment consultations.  We reserve the right to refuse to provide a service if you do not attend these pre-treatment consultations prior to your appointment.  

It is your (or the person receiving the service) sole responsibility to communicate in advance any medical or health-related conditions and/or special needs to Selfridges or the therapist that might affect or be affected by any service (for example any allergy information and health issues). We may be unable to carry out certain services if you are suffering any skin conditions, are taking certain medications, or have had recent tattoos or piercings.  If any service is found unsuitable we will recommend an alternative where possible and subject to availability. If you (or the relevant recipient of the service) fail to disclose any such information to Selfridges or the therapist, neither Selfridges nor the relevant therapist shall be liable to you (or the recipient of the service) for any injury, loss or damages resulting from the service that could reasonably have been avoided if you (or the recipient of the service) had disclosed that information prior to receiving the service.



We offer a number of services specifically designed for mums-to-be. As a number of our services are unsuitable for mums to be, we would be grateful if you could let us know if you are or think you may be pregnant.


Bringing Babies or Children with you

It may not be possible to carry out some appointments if babies or children are present owing to health and safety regulations.  Please let us know if you plan to bring a child with you to your appointment so we can advise as to whether we can accommodate them safely.


Cancellation Policy

If you want to cancel an appointment, please try to provide at least 24 hours’ notice in advance of your appointment time. In the event of a no show or a cancellation of less than 24 hours, the cost of your appointment may be charged at our sole discretion.


How To Reschedule or Cancel Your Appointment

You can reschedule or cancel your appointment (provided that rescheduling or cancellation is not prohibited by these terms and conditions) through:

• a link you will receive in your confirmation email or text (if applicable) 
• by phoning our Customer Services team on 0800 123 400; or
• by phoning the Beauty Workshop Concierge Desk directly on 0800 138 7425 (international dial +44 113 369 8040



We really value your privacy and our Privacy & Cookie Policies set out how we may collect and use your personal data and how we look after it.

By making an appointment booking, you (or the person receiving the service) may provide us with additional personal information, including any medical or other allergy / health information that you or they disclose as part of your booking.  We will treat this personal information as private and confidential in accordance with all relevant data protection or privacy legislation and collect and use such information in accordance with our Privacy & Cookie Policies, as well as these Booking Terms and Conditions.  Information that you (or the person receiving the service) provide as part of your booking may include personal information that has enhanced rights at law and, as applicable, we will look after this in accordance with the relevant obligations set out within these data protection laws.

We work with a carefully selected third party to process your booking and the personal information that you (or the person receiving the service) provide will be shared with them for such purposes, as well as any Partner providing the appointment service(s). We require all the third parties that we interact with to treat your personal information as carefully and confidentially as we do.

We, and the Partners who provide the relevant service(s) may retain your personal information, preferences and details of your transactions in order to provide the best customer experience before and after your appointment. We will retain the same in accordance with relevant data protection or privacy legislation.

If at any point you no longer wish us to hold your personal information or you do not wish to receive information from us then there are a number of ways you can request that we delete the same. Please see our Privacy & Cookie Policies for information on how to do this.


Resolving Issues

We care about your experience and want to ensure we maintain the highest standards possible. If you would like to provide us with feedback or let us know your concerns about your appointment, please contact us as follows:

• by email at [email protected]
• by phoning our Customer Services team on 0800 123 400; or
• by phoning the Beauty Workshop Concierge Desk directly on 0800 138 7425 (international dial +44 113 369 8040). 

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