The Quiet Room
Through our Diversity Board’s Everyone is Welcome sessions, we discovered there was a need for a larger quiet room in Selfridges Oxford Street to support religious observation, particularly with the impact of Covid-19 social-distancing measures. For example, to support Muslim team members seeking a space for quiet contemplation and prayer, especially through the holy month of Ramadan. The Board identified a much bigger space that was available, which is now the new quiet room for all team members.
These conversations resulted in team members feeling more empowered to disclose their protected characteristics, such as gender identity, sexual orientation, race, ethnicity, disability and religion in our Cultural Assessment. This year, we saw a 66% disclosure rate around disability compared to 1% in 2020. And our disclosure rate of 94-98% for protected characteristics* is more than double the industry-standard rate of response.
*Team members choosing to disclose their demographic information