Our complimentary online returns portal is currently unavailable.

Our Customer Service Centre will be happy to assist you. Please bear with us due to a higher number of calls than usual.

We are working through this however don’t forget you can return your item in one of our stores. 

Rest assured that we will be extending our Returns Policy in line with this.

Thank you for your understanding. 

Selfridges Customer Services


  • By Live Chat (within 60 seconds) By Live Chat

    Our Customer Service team is ready to respond to all of your questions via our Live Chat service.

    You can talk with us via the ‘Want to chat?’ button in the bottom right of the screen.

    Live Chat hours are: 09:00 - 20:00 BST*. 

    Our In Store Stock Enquiry teams are available Monday - Saturday 11:30am - 8pm and 11:30am - 5:45pm on Sundays.

    *Subject to team member availability.

  • By Phone (within 60 seconds) By phone


    We’ll never ask you to provide payment information or your account login details via text or email. 

    If you are ever in doubt or think a communication looks suspicious, please contact our Customer Service Centre directly.

    Our Customer Services team are available during the following times for any questions and advice:


    Monday to Saturday: 9am – 8pm 
    Sunday: 9am – 6pm

    If calling within the UK:
    0800 123 400


    Calling from abroad:
    +44 (0)207 160 6222

    For store information opening times, visit our store pages.

  • By social (within 1 hour) By social

    If you would like to contact us through our social media channels, please send us a direct message and we will get back to you with help or advice.


    Please click below to visit your chosen channel:

  • By Post By post

    Please address your letter to:

    Customer services
    Selfridges & Co
    400 Oxford Street
    W1A 1AB

    We do not accept returns at this address  – to return an item please visit our Returns & Refunds page.