Our Customer Service team are currently experiencing a larger volume of emails, so there may be a delay in us responding to you. You may find your questions have been answered here, alternatively, should you still require assistance, our Customer Service team are available between 08:00–23:00 on 0800 123 400 within the UK and +44 (0)20 7160 6222 from abroad.

CONTACT US

Need some help? Check out our FAQs section, but if you can't find the answer you're looking for, please get in touch using one of the below options

By Phone

Our Customer Services team are available 08:00-23:00 BST for any questions and advice


If calling within the UK:
0800 123 400

Calling from abroad:
+44 (0)207 160 6222
 

For store information opening times, 
visit our store pages

Write to us

Customer services
Selfridges & Co
400 Oxford Street
London
W1A 1AB

 

We do not accept returns at this address, to return an item please visit our Refunds & Returns area

[email protected]

Our Customer Service team are currently experiencing a larger volume of emails, so there may be a delay in us responding to you. You may find your questions have been answered here, alternatively, should you still require assistance, our Customer Service team are available between 08:00–23:00 on 0800 123 400 within the UK and +44 (0)20 7160 6222 from abroad.

CONTACT US

Need some help? Check out our FAQs section, but if you can't find the answer you're looking for, please get in touch using one of the below options

  • By Live Chat (within 60 seconds) By Live Chat (within 60 seconds)

    Our Customer Service team is ready to respond to all of your questions via our Live Chat service.

    You can talk with us via the ‘Want to chat?’ button in the bottom right of the screen.

    Live Chat hours are: 09:00 - 20:00 BST*. 

    *Subject to team member availability.

  • By Phone (within 60 seconds) By phone (within 60 seconds)

    Our Customer Services team are available 08:00-23:00 BST for any questions and advice


    If calling within the UK:
    0800 123 400

    Calling from abroad:
    +44 (0)207 160 6222
     

    For store information opening times, visit our store pages

  • By social (within 1 hour) By social (within 1 hour)

    If you would like to contact us through our social media channels, please send us a direct message and we will get back to you with help or advice.

     

    Please click below to visit your chosen channel:

  • By email (4-12 hours) By email (4-12 hours)

    Please email [email protected] with your query and we will aim to respond within 12 hours. 

  • By Post By post

    Please address your letter to:

    Customer services
    Selfridges & Co
    400 Oxford Street
    London
    W1A 1AB

    We do not accept returns at this address  – to return an item please visit our Returns & Refunds page.

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