The Selfridges website has been designed to be accessible to as many people as possible, including people with disabilities, and regardless of the technology being used to access the site.

Guidelines and Standards is committed to making sure that all users can shop the site: searching or browsing a department, selecting a product category, viewing suitable products, previewing a product and adding it to the shopping bag, before using the checkout process to buy the item.

We are also committed to providing account management functionality, allowing all our customers to track deliveries and manage key personal settings, as well as payment card and delivery details.

While strives to adhere to the accepted guidelines and standards for accessibility and usability, we cannot do this in all areas of the website due to the dynamic and rich content on display. We do, however, provide an alternative where possible. If you do not have JavaScript or Flash installed, unfortunately you will be unable to place an order or manage your account.

Contact us

If you experience any difficulty in accessing the Selfridges website, please contact us.


Entrance to Selfridges

There are many step-free entrances to Selfridges London, via Duke Street, Oxford Street, Edward Mews and Orchard Street.

Entry for wheelchairs, prams and buggies

Orchard Street's entrance leading into The Foodhall is fitted with disabled access doors. From here there is an accessible lift to the rest of the ground floor.

Edward Mews' entrance is fitted with automatic doors and has step-free access to the ground floor and three lifts leading to all Car Park levels (closed temporarily).

From the ground floor there are lifts and escalators to all floors.

Guide and hearing dogs

We welcome guide dogs and hearing dogs in our stores.

Accessible car park

Two accessible bays can be found on Level 1 of the Selfridges London Car Park, located on Edward Mews.

Level 3 of the Car Park offers step-free access to the shop floor on 2.

Alternatively, lifts are available to Stationery on G.

Fitting rooms

Accessible fitting rooms are available on all floors.

Pick-up and drop-off points

There is a taxi rank with four accessible general use parking bays running along the entrance to Womens Accessories on Duke Street. (This has been restricted temporarily due to our store development programme.)

Public transport

There are several bus stops on Orchard Street and Oxford Street. If you need further help to plan your journey to Selfridges, you can call our Customer Services team on 0800 123 400 (overseas callers +44 113 369 8040).


There are four lifts providing access to all levels of the store. There are also three lifts providing access between all car park levels.

Step-free access restaurants, cafés and bars

Dolly’s and Harry Gordon’s Bar & Kitchen on LG.
The Brass Rail, Champagne & Oyster Bar by Caviar House & Prunier, The Fount Bar, Lola’s Cupcakes, Yo! Sushi and Tonkotsu at The Foodhall on G.

KITH Treats on 1.
Aubaine and The Corner Restaurant & Champagne Bar on 2.

HIVE on 3.

Bubble Magik, Din Tai Fung, EL&N Café, Pizza Pilgrims on 4.
Alto by San Carlo on the rooftop.

The Brasserie of Light via the Duke St entrance.


Fully accessible toilets are available throughout the store. Please note our accessible toilets provide a wider space for those with access needs. However, these are not suitable for wheelchair users. Disabled toilets are signposted and can be found throughout the store.

Women’s toilets

Near to Click & Collect & Luggage on LG (Accessible & baby changing available)

Next to Aubaine in the Women’s Shoe Galleries on 2 (Women’s, disabled toilets and baby changing

Next to the Car Park Level 2 exit (Women’s and accessible toilet available)

Next to Reiss on 3 (Disabled toilets, accessible toilets & baby changing available)

Next to Restaurants on 4 (Women’s, disabled toilets and baby changing)

Please note, we do not have women’s disabled toilets on LG or Floor 1.

Men’s toilets

Next to Cookshop & Dining on LG (Men’s, men’s disabled toilet and baby changing available)

Next to Mens Designer on 1 (Men’s disabled toilet and baby changing available)

Next to Aubaine in the Womens Shoe Galleries on 2 (Men’s, Disabled toilets and baby changing

          Next to Restaurants on 4

London Restaurant Toilets (Restricted to restaurant customers only)

1st Floor:
Brasserie of Light – Men’s, Women’s & Disabled Toilet can be found on site. Baby changing

2nd Floor:
The Corner Restaurant - Men’s, Women’s & Disabled Toilet can be found on site. Baby changing

Aubaine Restaurant – Two mixed gender cubicles can be found on site, both accessible.

4th Floor Restaurants:
Restaurants on this floor offer relaxed dining, with toilet facilities open to both restaurant
customers and the general public.

Selfridges Rooftop:
Alto by San Carlo – Men’s and Women’s toilets can be found on site.



Wheelchair customers can access the store from Park Street, St Martins Square and the Birmingham Bullring. If you are travelling by car there is a footbridge between the top level of the Moor Street Car Park and the store with manual doors.

Changing rooms

Accessible fitting rooms are available at Designer Bridge on 4.


Ed’s Diner, Kouzina, Krispy Kreme Doughnuts, Pret A Manger, Tonkotsu and Yo! Sushi at The Foodhall on 1. 

San Carlo Fumo on 4.

Manchester Trafford


Selfridges Manchester Trafford is fully wheelchair accessible. The entrance via the Fountain at the front of the store does not have automatic doors but is accessible from the Lower Level car parks and public transport. The Trafford Centre has disabled parking spaces in each of its car parks.

Changing rooms

Accessible fitting rooms are available at Personal Shopping on Lower Level.


San Carlo Champagne Bar on Lower Level.
Pret A Manger and Yo! Sushi on Upper Level.

Manchester Exchange Square


Selfridges Manchester Exchange Square is wheelchair accessible from Basement Car Park via two customer lifts. All ground floor entrances have accessibility for wheelchairs. Access is also available from the Arndale Centre at the 1st floor level.

Changing rooms

Accessible fitting rooms are available at Womens Designer and Personal Shopping on 2 and Womens Street Fashion on 3.


San Carlo Gran Café on LG.

San Carlo Bottega on 2.


Accessible toilets are available on LG and 2.