UK & international returns

We hope you love your purchase but if you’ve changed your mind, no problem – all returns are complimentary. Store and online purchases can be returned to any of our four stores within 14 days. Items purchased in store at a reduced in price for sale or clearance may be returned within 14 days for an exchange or gift card only.
 If the item is new and unused, with all the labels and tags intact, and in its original packaging, you’ll get a full, no quibble refund. 

Orders purchased using Klarna cannot be returned or exchanged in store; please return these via post or using our complimentary courier service instead.

Online Returns

By complimentary courier

If you would like to organise a complimentary return via our courier service simply follow our returns portal link below. In just a few steps, we’ll have it sorted. Easy!

Royal Mail Collection service for orders £101-£999

DPD Collection service for orders £201+

Return your order


By post

As part of our mission to make your deliveries as earth-conscious as possible, we now offer paperless deliveries. Click on our returns portal link below to return your order free of charge with the Royal Mail’s tracked ‘Labels to Go’ service. Follow the steps to get your QR code via email, then simply take this and your packaged item to any Post Office or Royal Mail Customer Service Point. The QR code provided will then be scanned and a returns label will be printed for you.

Return your order

For more information, please call our customer services team on +44 (0)20 7160 6222.

Store Returns

How to exchange your purchase

If you wish to exchange an item, rather than return it for a refund, this can only be done in our stores at Click & Collect, not by courier or post. Please note: a few brands (including Prada excluding beauty and sunglasses, Christian Louboutin and some of our fine jewellery boutiques) have their own returns rules – click the Return Exceptions tab to find out more.

Debit or credit card payment

Our refund will be issued to your original payment card within five days of us receiving the returned item(s). However, some payment providers can take up to 14 days to credit your account. When the return is processed, we'll send you an email confirming your refund.

Gift card or eVoucher payment 

Gift card or eVoucher payments will either be returned to a gift card (for in-store returns) or an eVoucher (for post/courier returns). Unfortunately, we are unable to refund items lost or damaged in transit.

Paypal or Alipay+ payment

If you paid by PayPal or Alipay+ and return your purchases via post or our courier service, your payment will be refunded to the same Paypal or Alipay+ account. If you return your PayPal or Alipay+ purchases in store, we can only exchange or refund them to a gift card.

Klarna payment

If you paid for a purchase using Klarna, Klarna will adjust the payment schedule or issue a refund in case of an overpayment.

International tax, duties, charges and delivery refunds

Unfortunately, for orders shipped outside the UK, we’re unable to refund any taxes, duties, charges or delivery costs you may have paid when placing your order. You will be refunded the tax-free price of the products returned.