UK & INTERNATIONAL REFUNDS

DEBIT OR CREDIT CARD PAYMENT

Our refund will be issued to your original payment card within five days of us receiving the returned item(s). However, some payment providers can take up to 14 days to credit your account. When the return is processed, we'll send you an email confirming your refund

GIFT CARD OR EVOUCHER PAYMENT

Gift card or eVoucher payments will either be returned to a gift card (for in-store returns) or an eVoucher (for post/courier returns). Unfortunately, we are unable to refund items lost or damaged in transit

PAYPAL OR ALIPAY+ PAYMENT

If you paid by PayPal or Alipay+ and return your purchases via post or our courier service, your payment will be refunded to the same Paypal or Alipay+ account. If you return your PayPal or Alipay+ purchases in store, we can only exchange or refund them to a gift card

KLARNA OR CLEARPAY PAYMENT

If you paid for a purchase using Klarna or Clearpay, Klarna or Clearpay will adjust the payment schedule or issue a refund in case of an overpayment

INTERNATIONAL TAX, DUTIES, CHARGES AND DELIVERY REFUNDS

Unfortunately, for orders shipped outside the UK, we’re unable to refund any taxes, duties, charges or delivery costs you may have paid when placing your order. You will be refunded the tax-free price of the products returned