UK & INTERNATIONAL RETURNS EXCEPTIONS
CHRISTIAN LOUBOUTIN ONLINE ORDERS
Christian Louboutin orders purchased online cannot be returned in store; they can only be returned via our complimentary postal or courier services – simply follow the link below.
PRADA ONLINE ORDERS
Prada (excluding beauty and sunglasses) orders purchased online cannot be returned in store; they can only be returned via our complimentary postal or courier services – simply follow the link below.
THE DIAMOND LAB ONLINE ORDERS
The Diamond Lab orders purchased online cannot be returned in store; they can only be returned via our complimentary postal or courier services – simply follow the link below.
FINE JEWELLERY AND WATCHES
In-store purchase
Any fine jewellery or watches purchased in our Wonder Room (our precious jewellery and luxury watches emporium), London, Oxford Street store, can only be returned in store, and unfortunately not via post or courier.
Please note: we can only offer an exchange or credit note on fine jewellery and watches purchased in store.
Online purchase
Fine jewellery and watches online orders from the following brands can either be returned to their respective boutiques in our Wonder Room, London, Oxford Street store, or by contacting our Customer Services team or on
to arrange your complimentary return.
• Boucheron Fine Jewellery
• Bulgari
• Cartier
• Chanel
• Chanel Fine Jewellery & Watches
• Chaumet
• Chopard
• De Beers
• Messika
• Tiffany & Co
• Van Cleef & Arpels
Please note: certain brands, including technology and furniture, have their own returns policies. Please ask in store or contact Customer Services here or on +44 (0)20 7160 6222 to find out more.
NON-RETURNABLE ITEMS
In some instances, we are unable to offer refunds or exchanges. These include personalised and perishable products, as well as products which have had their protective seals or strips removed or damaged.
The following examples are non-returnable:
• Made-to-measure, made-to-order, altered, or personalised items
• Newspapers, periodicals or magazines
• Event tickets
• Hampers
• Face coverings
• Food and drink
• Flowers
• Opened CDs, DVDs or computer games
• Beauty items, including fragrance, toiletries and cosmetics
• Underwear and hosiery
• E-vouchers and gift cards
• Headphones that have been opened, tested or partially used
• Wearable tech (i.e. gaming vests/accessories or music player glasses) unless sent back with hygiene seals unbroken and in an unused condition
If your items are damaged or poor quality, please call our Customer Services team +44 (0)20 7160 6222 or contact Customer Services here.
PROMOTIONS
Where promotions, such as Sale, have been used, discounts will be applied to each item in the basket. In the event of a return, you will only be refunded the amount paid.
If the order contained a free promotional gift, the gift must be included with the return of any related items.
For more information on our returns process and policy, please see our Terms and Conditions.
For any further information, please contact our Customer Service team here.