Can’t collect yourself?
If you aren’t able to collect your order yourself and payment was made using a Credit Card, Debit Card, Gift Card or e-Voucher, then you can ask someone to collect your order for you. They will need a copy of your 'Ready to Collect' email and either their passport or driving licence. Unfortunately, if your order was paid for using PayPal or if your order contains BOUCHERON, BREITLING, CARTIER, CHANEL Fine Jewellery and Watches, CHAUMET, CHOPARD, DE BEERS, HUBLOT, TIFFANY & CO Fine Jewellery and Watches and VAN CLEEF & ARPELS products then this is not possible and you must collect your order yourself.
What if I miss my collection date and time slot?
We don't want you to miss out on something extraordinary, so we'll keep your order for 7 days. If your order isn't collected within 7 days, then it will be returned and refunded.
Most of our products are available for next day collection, however in some cases it may take a little longer. We will always show you the best collection date during checkout.
Most of our products are available for Click & Collect. Look out for the icon on the product page.
The Wonder Room
Orders for BOUCHERON, BREITLING, CARTIER, CHANEL Fine Jewellery and Watches, CHAUMET, CHOPARD, DE BEERS, HUBLOT, TIFFANY & CO Fine Jewellery and Watches and VAN CLEEF & ARPELS are collected from the relevant brand boutique in The Wonder Room on G at Selfridges Oxford Street, London only. Please bring your payment card, order confirmation email and a valid passport/driving license. Unfortunately, these orders cannot be collected by somebody on your behalf.