Delivery

 

Click & Collect at our stores

With our complimentary Click & Collect service, you can place your order until 10pm and collect it the next day from your chosen Selfridges store. We have also introduced bookable time slots for your collections, with dedicated entrances so you can skip any queues.

 

Our stores

Click & Collect is available at all four of our stores, seven days a week. To find the Click & Collect location at your chosen store, click below:

London – on LG

Birmingham – on Level 1

Manchester Exchange Square – on LG

Manchester Trafford – on Upper Level

 

We also offer 30 minutes complimentary parking for all customers using our Click & Collect service at our London store.

How it works

1 - Can I Click & Collect my product?

  • Almost all products on selfridges.com are available to Click & Collect.
  • Look for the Click & Collect icon to see if your product is eligible.
  • If you can't Click & Collect a product, it will be available for UK delivery.

2 - Where can I Click & Collect?

  • Select to Click & Collect from any of our stores.
  • Select a collection date most convenient to you.
  • In nearly all cases, place your order before 10pm and collection will be available from 12pm the next day.

3 - When will my order be ready to collect?

  • You will receive a 'Ready to Collect' email to confirm that your order has arrived in store, please wait for this confirmation email before you come in to collect your order.
  • Your order will be ready to collect from 12pm on your chosen collection date and will be available for 7 days. Alternatively, you can pre-book your collection date and time slot ahead, allowing you to beat the queues. Just follow the link in your ‘Ready to Collect’ email for details.

4 - How do I collect my order?

  • Bring your 'Ready to Collect' email – this can be printed or displayed on your phone.
  • Bring a valid passport, photo driving licence or the payment card used to purchase the order. Note — for PayPal, Alipay and Gift Card orders you will need to bring a passport or photo driving licence. 

 

Can’t collect yourself?

  • If you aren't able to collect your order yourself and payment was made using a Credit Card, Debit Card, Gift Card or e-Voucher, then you can ask someone to collect your order for you. They will need a copy of your 'Ready to Collect' email and either their passport or driving licence. Unfortunately, if your order was paid for using PayPal or if your order contains BOUCHERON, BREITLING, CARTIER, CHANEL Fine Jewellery and Watches, CHAUMET, CHOPARD, DE BEERS, HUBLOT, TIFFANY & CO Fine Jewellery and Watches and VAN CLEEF & ARPELS products then this is not possible and you must collect your order yourself.

 

Can't make the date?

  • We don't want you to miss out on something extraordinary, so we'll keep your order in store for 7 days. If your order isn't collected within 7 days, then it will be returned and refunded.

 

Exceptions

  • Most of our products are available for Next Day collection, however in some cases it may take a little longer. We will always show you the best collection date during checkout.
  • Most of our products are available for Click & Collect. Look out for the icon on the product page.

 

The Wonder Room

Orders for BOUCHERON, BREITLING, CARTIER, CHANEL Fine Jewellery and Watches, CHAUMET, CHOPARD, DE BEERS, HUBLOT, TIFFANY & CO Fine Jewellery and Watches and VAN CLEEF & ARPELS are collected from the relevant brand boutique in The Wonder Room on G at Selfridges Oxford Street, London only. Please bring your payment card, order confirmation email and a valid passport/driving license. Unfortunately, these orders cannot be collected by somebody on our behalf.

 

SAME DAY LONDON DELIVERIES

For UK customers ordering for delivery within the M25, we offer a same-day delivery service, helping to bring you urgent outfits, last-minute gifts and more of your favourite beauty, food and home products. Complete your order by midday for delivery the same evening between 6-10pm (with your choice of a 2-hour delivery slot).

OUR DELIVERY SERVICE

Your delivery experience is important to us, which is why we use DPD for all our UK parcels. Our tip? Download the DPD app for the most up-to-the-minute information on your delivery. 

Track your parcel

·      With DPD you can follow your parcel on a map – including the driver’s progress, minute by minute.

·      You can also get details about your driver, including ratings and profiles.

Track your parcel

·      With DPD you can follow your parcel on a map – including the driver’s progress, minute by minute.

·      You can also get details about your driver, including ratings and profiles.

Flexible delivery options

You need never worry about a missed parcel ever again, with the following available with every delivery:

·      Alternative delivery dates

·      Delivery to a neighbour

·      Leave your parcel in safe place

·      Collect from a local DPD pickup store

·      Upgrade your delivery to before 10.30am, before midday, afternoon, or a Saturday or Sunday

Flexible delivery options

You need never worry about a missed parcel ever again, with the following available with every delivery:

·      Alternative delivery dates

·      Delivery to a neighbour

·      Leave your parcel in safe place

·      Collect from a local DPD pickup store

·      Upgrade your delivery to before 10.30am, before midday, afternoon, or a Saturday or Sunday

How you can make your delivery even easier 

·      Add to Siri to track your parcel on the go

·      Use DPD’s quick chat function and call options if you need assistance

·      Receive regular text updates to monitor your delivery’s progress

How you can make your delivery even easier 

·      Add to Siri to track your parcel on the go

·      Use DPD’s quick chat function and call options if you need assistance

·      Receive regular text updates to monitor your delivery’s progress

Download the DPD app via Apple Store 

Download the DPD app via Play Store

TRACK YOUR ORDER

Once you’ve placed an order, we’ll send you an order confirmation email and a follow-up email letting you know when your order is on its way. We send most orders using secure tracked services so that you can follow your order. For more information, see our Order Tracking page.

For most orders, if you provide us with a mobile number we'll send you a text message letting you know when to expect your delivery. If you are unable to accept the delivery, you can arrange to collect from your local Post Office™, deliver to a neighbour or redeliver the next available day.

YOUR DELIVERY OPTIONS

About Selfridges Plus
Sign up once to our Selfridges+ service and you can enjoy unlimited deliveries for 12 months, wherever you are in the world.

See Selfridges Plus

 

We will always show you the best delivery options based on your product choice and delivery address. However, in some cases, our next day and nominated day services may be unavailable. Please note: during particularly busy periods, such as Sale, orders may take a little longer to get to you.

We will always show the best delivery options from our suppliers based on your delivery postcode, however, in some cases some delivery services may be unavailable.

If you are ordering products from multiple suppliers your items will be delivered separately but you'll only pay one delivery charge.

Weather warning: deliveries may be delayed due to adverse weather conditions.

YOUR TECHNOLOGY DELIVERY OPTIONS

Delivery

Details

Charges
Technology
Standard Delivery
Up to £200
   £5
£201-£600
 Monday to Friday, within five working days
 £8
£601+
 Monday to Friday, within five working days £0

The Real Flower Company
Nominated Day 
(order by 2:30pm for Next Day)
 Tuesday to Saturday (8.00am to 6.00pm)
 £8
Saturday (8.00am to 6.00pm)
 £15

AOYAMA FLOWER MARKET
Nominated Day (order by 2pm for 48hr delivery)
 Monday to Saturday (8.00am to 6.00pm)
 £8

EXTRA DELIVERY INFORMATION

Specialist delivery

Some of our products are delivered directly from our trusted suppliers. In these cases, delivery pricing and options can differ.

 

Personalised products

Orders that include personalised products will take longer to deliver. This can vary from product to product and will be shown on the individual product details page.

 

Delivery exceptions

We deliver to the Scottish Highlands, Western Isles, Shetland Islands, Orkney Islands, Isle of Wight and the Isle of Man, however, please allow an additional five days for Standard Delivery. For delivery to Jersey and Guernsey see International Delivery.

Sorry, but we do not currently deliver to BFPO addresses.

 

Delivery to multiple addresses

You can have items from the same order shipped to multiple UK addresses. Please note that if you select multiple delivery addresses, a delivery charge will be applied for each address.

 

Delivery of Beauty and Food products to the European Union:

Due to changes in regulations, we are currently unable to deliver any food or cosmetics products to countries in the European Union.

 

Changes to international charges as a result of Brexit:

We’re making shopping with us simple, wherever you call home. You can now take advantage of our Tax-Free Shipping service when shopping in store or at home via video call for deliveries outside the UK.

 

Find out more

 

For further information, please contact our Customer Services team via email [email protected] or call 0800 123 400 (within UK) or +44 (0)20 7160 6222 (from abroad).

For further information on the steps we’re taking on coronavirus, please click below.

 

 

About our international deliveries

We will always try to calculate a fully delivered price so you will never have to pay any additional charges when your order arrives.

 

With almost everything on selfridges.com available for International Delivery, you can send your order to 130 countries and regions around the world, including North America, Australia, the Middle East and China.

For all orders outside of the European Union, we'll even remove UK VAT (where applicable) and include any relevant import charges before you pay so hopefully there are no surprises when your order arrives.

 

Please note that we try our very best to ensure that all taxes and duties are levied at checkout, but this may not always be possible due to local laws and restrictions.

From 1 January 2021, additional duty charges will apply on orders to European countries. These will be shown as part of the final price at checkout.

See our  Frequently Asked Questions.

How it works

1 - Can I send my product using International delivery?

  • Almost everything on selfridges.com can be sent internationally.
  • Look out for the International Delivery icon on the product page to see if your product is eligible.

2 - Where can I send my product?

  • You can send to 130 countries and regions.
  • Choose your delivery country at checkout and enter your address.
  • You can pay in British Pounds, US Dollars, Hong Kong Dollars, Chinese Yuan, Australian Dollars, Euros, Canadian Dollars and Singapore Dollars. To select your currency, use the flag in the header or footer to change your location.

3 - Will I have to pay import taxes and duties?

  • IIf you are shipping outside of the European Union, we'll deduct UK VAT (where applicable) and include any relevant local import taxes, duties and charges.
  • Please note that we try our very best to ensure that all taxes and duties are levied at checkout, but this may not always be possible due to local laws and restrictions.

4 - How do I track my order?

  • Once you've placed an order, we'll send you an Order Confirmation email as well as another email to let you know when we've dispatched your order. For more details on how to track your order via email and mobile updates click here.
  • All International orders are sent using a secure signed for delivery service.
  • That's it! All you have to do is wait for your beautifully packaged parcel to arrive.

Delivery restrictions

There are some products that are unavailable for International Delivery. This can be due to reasons such as legal restrictions, warranties or logistical limitations that prevent us from sending products outside of the UK. This affects products such as technology, fragrance (delivered outside of Europe), aerosols and fresh produce. If we cannot sell a product using International Delivery we will always show you on the product page.

Also, in some cases, some countries restrict the import of specific product categories. This includes products such as alcohol to China, the Middle East, Turkey and America as well as cosmetics to China. We will always tell you before payment if we are unable to deliver any item to your chosen delivery country or region.

Customs

In some cases, local customs can introduce delivery delays that are out of our control. You will be able to track your order on our courier's website. For details on how to track your order click here.

Personalised products

International orders that contain a personalised product will take longer to deliver. Certain personalised products, such as fragrances, have shipping restrictions. However, you will be notified on the product details page and when placing an order at checkout, if restrictions exist for your selected shipping destination.

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