Terms & Conditions

These Terms and Conditions are between you and Selfridges Retail Limited.

Please be sure to read, and make sure you understand, these Terms and Conditions prior to using the Platforms or placing an Order with Selfridges. By using our Platforms, you agree to be bound by these Terms and Conditions.

Each section of these Terms and Conditions is linked below.

A. General Terms and Conditions

o 4. Pricing

o 10. Delivery

o 11. Click and Collect

o 12. Cancellation

o 13. Returns Policy

o 14. Refunds Policy

B. Supplier Terms and Conditions

C. Hamper Terms and Conditions

D. Appointment and Events Bookings Terms and Conditions

E. Customer Rental Terms and Conditions

F. Reselfridges Buyback Terms and Conditions

G. Selfridges Unlocked Terms and Conditions
H. Designer Shopping Event T&Cs 

A. General Terms and Conditions

Definitions

The following definitions apply to all Terms and Conditions:

“Click & Collect” means a service offered on the Platforms which enables a User to collect Products purchased from the Platforms in a Selfridges store.

"EU" means a European Union member state.

"Non EU" means any other country that is not an EU member state.

"Order" means an online transaction made by you via the Platforms for one or more Products, to which these Terms and Conditions apply.

"Personal Information" means the details you provide to us when you use the Platforms, such as your name, email address, billing and delivery addresses, telephone number, purchase history, payment information and account password.

"Platforms" means any digital way of accessing the Selfridges store and includes the website located at www.selfridges.com, or any subsequent URL which may replace it, and the Selfridges app accessed using a mobile device.

"Product" means a product displayed for sale on the Platforms.

"Product Description" means the section displayed on the Platforms where certain information in respect of the individual Product are provided, which shall include, but not be limited to, all details, prices (cost of the Product and delivery charges), photographic representations and descriptions of a Product. It shall also include, where appropriate, specific delivery dates and times, warranties, after-sales service and guarantees about that Product.

"Selfridges Account” means your personal customer account set up by you on the Platforms.

"Terms and Conditions" means these General Terms and Conditions and all supplementary Terms and Conditions contained on this webpage.

"We", "us" or "Selfridges" means Selfridges Retail Limited. Please note, that when arranging delivery of your Order, Selfridges may instruct a third-party courier or postal carrier to deliver it to you. However, Selfridges will ultimately be responsible for managing the delivery of your Order, so for the purposes of these Terms and Conditions, all references to "we", "us", or "Selfridges", will be taken to include such third parties.

"UK" means, for the purposes of these Terms and Conditions, England, Wales, Scotland and Northern Ireland.

"User" means a user of the Platforms, collectively “Users”.

"You" means a User.

1. Using the Platforms

1.1 The Platforms are provided solely for your personal use and must not be used for any commercial purposes. To place an Order on the Platforms you must be at least sixteen (16) years old. However, we reserve the right to only accept an Order from those over eighteen (18) years old. We reserve the right to make changes to any part of these Terms and Conditions from time to time, so please ensure you check the latest version before using the Platforms or placing an Order. We may modify or withdraw the Platforms (or any part of them) temporarily or permanently, and we shall not be liable to you or any third party for any modification to, or withdrawal of, the Platforms and you agree to use the Platforms on this basis. If you do not agree to any changes in these Terms and Conditions, we advise you to stop using the Platforms.

1.2 All text, graphics, photographs including all image rights, videos, logos, trademarks, artwork, sounds, music, user interfaces, visual interfaces and computer code on the Platforms (the "Content") belongs to Selfridges (or is licensed to Selfridges). This Content includes, but is not limited to, the design, structure, selection, coordination, expression, "look and feel" and arrangement of it. The Content is protected by copyright, trademark and other intellectual property rights and you are not permitted to copy, reproduce, republish, upload, post, publicly display, translate, transmit or distribute this Content in any way without Selfridges' prior written permission.

1.3 You agree that any information you submit to the Platforms, including Personal Information, shall be true, accurate, current and complete. If you submit to the Platforms any communication, idea or materials which may attract copyright or other intellectual property rights you agree that this shall become Selfridges' property. You agree that anything you submit shall not infringe any right of any third party, nor contain anything libelous or otherwise unlawful, abusive or obscene nor constitute an invasion of privacy. You agree that you are and shall be personally responsible for your use of the Platforms. If we determine that you are, or have been, engaged in activities which are unlawful, abusive, obscene or constitute an invasion of privacy, we may deny you access to the Platforms at any time.

1.4 You must not establish any link to the Platforms to suggest any form of association, approval or endorsement on our part where none exists or establish a link from any website that is not owned by you. The Platforms must not be framed on any other site, and you may not create a link to any part of the Platforms other than the home page.

1.5 While we endeavour to verify the accuracy of any information we place on the Platforms, we make no warranties (whether express or implied) in relation to the accuracy of that information. The Platforms are provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Platforms, or any transaction that may be conducted on or through the Platforms, including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

1.6 We make no warranty that the Platforms will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes them available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Platforms. We will not be responsible or liable to you for any loss of material uploaded or transmitted through the Platforms.

1.7 The Platforms may contain links to other websites or applications which are not operated by Selfridges or information on services provided by third parties. When you activate or utilise any of these you will leave the Platforms and we have no control over, and will not accept any responsibility or liability in respect of, the material on any website or application or any service provided by a third party which is not under our control.

2. Selfridges Account, Personal Information and Security

2.1 By placing an Order you agree and understand that we may collect, use, store and process your Personal Information in accordance with our Privacy & Cookie policy. Selfridges fully respects the privacy of individuals who access and use the Platforms. For details on the manner in which we use cookies, the type of information we collect, how and for what purpose, we use your information and under what circumstances we disclose information please see our Privacy & Cookie policy, which are incorporated into and form part of these Terms and Conditions.

2.2 When you register for a Selfridges Account, you agree that:

a) The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete; and

b) If any of your information changes (for example you change address), you will let us know by updating your Selfridges Account online or contacting our Customer Services team or by calling 0800 123 400 (+44 113 369 8040 from overseas).

2.3 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

2.4 You are responsible for keeping your Selfridges Account and Personal Information confidential. Please notify us immediately of any unauthorised use of your Selfridges Account or Personal Information or any breach of security or misuse, or suspected breach of security or misuse, of such. Please ensure that you sign out from your Selfridges Account at the end of each session if you use a shared computer. We will not be liable for any loss or damage arising from your failure to comply with this clause.

3. Our Products

3.1 We will take all reasonable care to ensure that all Product Descriptions are correct. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our Products. What you see will depend on your computer equipment, screen or monitor and we are therefore unable to guarantee that a Product's images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your Order.

3.2 Products are subject to availability and Products that are in your basket are not reserved and can be purchased by other Users. We will do our best to remove any Products which have sold out at the earliest opportunity. As there is a delay between the time when your Order is placed and the time when the Order is accepted, the stock position relating to a particular Product may change. If a Product you have ordered becomes out of stock after we have accepted your Order, then Selfridges shall not be liable to you for being unable to provide that Product. If such a situation arises, then we shall notify you as soon as possible and you will not be charged for the out of stock Product.

3.3 If, due to unforeseen circumstances or in the event of supply difficulties, it is necessary to substitute a perishable Product (please note that this includes perishable Products supplied as part of a hamper), the Product will be of equal or greater value than that which it replaces, at no extra cost to you. If you receive the substitute Product and do not want to accept it, then we will reimburse you for the cost and return of that Product.

3.4 From 1 October 2021 all food made on site at Selfridges and prepacked and sold in our Foodhalls (‘pre-packed for direct sale’) will be labelled with full ingredients and 14 allergens clearly highlighted, in compliance with Natasha’s Law. This will help customers to make informed decisions about the products they are buying. Foods not covered by Natasha’s Law include plated and loose food; we encourage customers to talk to team members about any allergy requirements.

4. Pricing

4.1 We endeavour to ensure that all Products on the Platforms are available at the same price in all our stores (Oxford Street, London; Bullring, Birmingham; Exchange Square, Manchester; and The Trafford Centre, Manchester). However, from time to time we may offer additional discounts for purchases made via the Platforms that do not apply in store, or vice versa. Additionally, Products offered as sets on the Platforms may not be offered as part of a set in store and individual prices may apply.

4.2 Any coupons, discounts, offers or promotional discounts (the “Promotions”) offered on the Platforms are non-transferable and valid only for use as part of a purchase made via the Platforms unless otherwise stated and subject to availability. No cash alternative will be offered on any Promotion. No Promotion can be used in conjunction with any other coupon, offer or promotional discount and it must be redeemed by the date published (if applicable and provided). Under no circumstances will we be able to honour incorrect promotions and discount codes offered by third parties who we are not affiliated with and/or with whom we have not agreed to run a Promotion.

4.3 Product prices shown on the Platforms are in British Pounds, US Dollars, Hong Kong Dollars, Chinese Yuan, Australian Dollars, Euros, Canadian Dollars, Taiwanese Dollars, South Korean Won, Singapore Dollars or such other currency as we may offer from time to time and are inclusive of UK value added tax ("VAT") (where applicable) at the appropriate rate. Where you have requested delivery of your Order to an EU country, the total cost of your Order will include VAT. Where you have requested delivery of your Order to a non-EU country, the total cost of your Order will not include VAT. However, it will include any taxes, duties, fees, levies or other charges levied by that non-EU country, which will be added to your Order at checkout and paid on your behalf by Selfridges to the relevant local customs authorities (where possible). You acknowledge and accept that additional taxes, duties and charges may be levied on your order delivered outside of the EU despite Selfridges’ efforts to ensure no additional charges are levied upon or following delivery.

Product prices shown on the Platforms (irrespective of which currency you choose to pay in) may change from time to time. The price of a Product may change at checkout if it is subject to any taxes, duties, fees, levies or delivery charges applied in the country you have selected for delivery of your Order.

4.4 Although we try to ensure all our Products' prices displayed in the Product Description are accurate, errors may sometimes occur. If we discover an error in the price of a Product, we shall be under no obligation to accept or fulfil an order for this Product at the incorrect price and reserve the right to cancel such an order that has been accepted or is in transit.

4.5 You will be the importer for the international delivery of your Order (i.e. any Order delivered to a country other than the UK). Therefore, before placing an Order, it is your responsibility to check that the Products you are planning to import comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your Order. If any customs requirements apply or charges are due, you agree to be responsible for these.

5. Product Restrictions

5.1 There may be instances where due to restrictions (legal or otherwise) or practices in relation to a Product, we are prevented from being able to deliver it to you (for example, age- or country-restricted products such as alcohol). Selfridges shall not be held liable in relation to any Product that we are unable to sell or deliver to you as a result of such restrictions. Please refer to the Product Description of your selected Product(s) to see if any restrictions apply. In the event that a restriction is enforced after you have placed your Order with us, we will do our utmost to notify you as soon as reasonably practicable.

5.2 If you place an Order for any Products which are age-restricted, you warrant that you meet the age requirement for that Product, for example over eighteen (18) years to place an Order for any alcohol product. It is an offence to buy or attempt to buy age-restricted Products if you are under age or to purchase such Products for someone else who is under age.

5.3 We reserve the right not to sell or deliver any age-restricted Product to anyone who is, or appears to be, under the required age. If you have purchased an age-restricted Product and have ordered it using the Selfridges 'Click & Collect' service, proof of ID may be requested upon collection of that Product.

6. Order Process

6.1 Selfridges takes all reasonable care, in so far as possible, to keep the details of your Order and payment secure, but in the absence of negligence on our part, we will not be liable for any loss you may suffer if a third party procures unauthorised access to any Personal Information you provide when accessing or placing an Order on the Platforms. For more information on how we use and protect your Personal Information, please refer to our Privacy & Cookie policy.

6.2 The technical steps to place your Order and create a contract of sale between you and Selfridges are as follows:

a) You place an Order on the Platforms by pressing the 'Buy Now' button at the end of the checkout process. You will be guided through the process of placing an Order by a series of simple instructions on the Platforms.

b) We will send you an email confirming your Order which will detail the Product(s) (including their Product Descriptions) that you have ordered. This email does not constitute an acceptance of your Order by us and a contract does not exist between us at this point.

c) As your Order is shipped by us we will send you a dispatch confirmation email. Please note, that we may also send you an SMS to notify you that your Order has been dispatched. Alternatively, in relation to Click & Collect, we will send you an email (as well as possibly an SMS) to confirm that your Order is ready for collection. Upon sending either of these emails, your Order will be taken to have been accepted by us unless we have notified you that we do not accept your Order, or you have cancelled it.

d) Subject to us having accepted your Order, we will then arrange for delivery of it to you at your nominated address on the date and time nominated by you (as far as applicable) or make it available for collection through Click & Collect.

6.3 Your Order is subject to English law. Your Order will be complete and the Product(s) in your Order will then be owned by you (and so risk of loss or damage to such) will pass to you in the first instance of either of the below taking place:

a) the date on which we receive payment in full for the Product(s); or

b) the date and time of collection of it from a Click & Collect collection point, in a Selfridges store or delivery by us to your nominated address, safe place, neighbour or as specified by you to our delivery partner. The Order is your responsibility from the time the delivery is made to the address or safe place you gave to us.

6.4 We shall be entitled to supply Products ordered as part of one Order separately. This may mean that Products are dispatched or available for collection separately. There may be certain circumstances where we can supply only part of an Order.

6.5 Non-acceptance of your Order (or parts of your Order) may be due to any one or more of the following non-exhaustive reasons:

a) A Product you ordered is out of stock;

b) We are unable to obtain authorisation for your payment;

c) We have identified an error with a Product Description, including but not limited to a pricing error;

d) You do not meet the eligibility requirements as specified in these Terms and Conditions;

e) There is a system or procurement failure;

f) You fail our customer validation checks;

g) There are restrictions (legal or otherwise) or practices in relation to a Product which prevent us from being able to sell or deliver it to you; or

h) We believe you are generating orders for commercial gain and not personal use.

6.6 We reserve the right to cancel your Order even after we have accepted it for any of the reasons listed in Clause 6.5 of these Terms and Conditions.

7. Payment and payment methods on the Platforms

7.1 You can currently pay in British Pounds, US Dollars, Hong Kong Dollars, Chinese Yuan, Australian Dollars, Euros, Canadian Dollars, Taiwanese Dollars, South Korean Won, Singapore Dollars or such other currency as we may accept from time to time.

7.2 We accept payment for Orders by Maestro, MasterCard, Visa, Visa Debit, American Express, Solo, Electron, PayPal, Alipay, gift cards and e-vouchers. Gift cards and e-vouchers can only be used for orders in British Pounds.

7.3 If you choose to pay for your Order using a payment card with a currency denominated account that is different from the currency you are paying in, your payment card will be charged in the payment currency at the foreign exchange rate applied by your relevant payment card provider or bank at the time of processing your Order. Your international payment card provider or bank will determine the foreign exchange rate and may add an additional processing or administration charge which you will be liable to pay.

7.4 By placing your Order and making an offer to buy a Product, you authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity; to validate your credit card; to obtain an initial credit card authorisation; to protect you and us from fraud; and to enable us to arrange delivery of your Order to your nominated delivery address.

8. Gift Cards and e-vouchers

8.1 Selfridges’ gift cards can be exchanged for products in all of Selfridges’ stores and can also be used to purchase Products via the Platforms or over the telephone. Selfridges e-vouchers can only be used to purchase Products via the Platforms. E-vouchers are not available for use in any of Selfridges' stores.

8.2 The minimum amount required to activate a Selfridges gift card is ten pounds (£10.00). A gift card or e-voucher cannot be exchanged for cash or refunded. If the Products purchased online total less than the value of your gift card, any balance will be left as credit for you on your gift card. If the Products purchased online total less than the value of your e-voucher, then it will not be possible to process your Order and you will receive an error message. You can only use your e-voucher once and the total value of the Products you are purchasing must be equal to or greater than the value of the e-voucher.

8.3 When redeeming a gift card via the Platforms or over the telephone, you will be required to give the serial number on the gift card, and the online security code which is revealed by scratching off the holographic panel on the gift card. In relation to an e-voucher, in order to redeem this via the Platforms, you will need to enter both the registered email address to which the e-voucher was originally sent, as well as the serial number appearing on the e-voucher itself.

8.4 The following departments within each of our stores will not accept Selfridges gift cards:

- • Selfridges Manchester Trafford Centre – Pret A Manger;
- • Selfridges Manchester Exchange – Louis Vuitton and the San Carlo restaurants; and
- • Selfridges Birmingham – Pret A Manager.

8.5 You should treat your gift card as cash. We cannot replace lost or stolen gift cards or refund the balance of a gift card used without your permission. If your gift card becomes accidentally damaged or if you have any issues with using your gift card or e-voucher, please contact Selfridges' Customer Services or call 0800 123 400 (+44 207 160 6222 from overseas).

9. Selfridges Employees

9.1 Selfridges employees ordering Products from the Platforms who are entitled to staff discount agree that they have read and adhere to the Terms and Conditions of the Selfridges staff discount policy. Employees with any questions about this discount policy should contact the HR department.

10. Delivery

10.1 You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your Order is going to, but also the name of its recipient. We will not be liable for the delivery of your Order as a result of you supplying us with incomplete or inaccurate information. Parcels may require a signature on delivery.

10.2 Please note, if you choose to use any of our delivery partners’ personalised services (including but not limited to having your parcel delivered to a neighbour or left in a safe place), Selfridges shall not be held liable for any items which are lost, damaged or delayed.

10.3 We will make every effort to deliver your Order within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays or higher-than-anticipated demand. Selfridges shall not be liable for any delay or failure by us to deliver your Order within the estimated timescales as a result of such delays. Please note that delivery of your Order may take longer during sale or other busy periods.

10.4 For the full list of countries that we currently deliver to, please see our International Delivery section. You may select the international delivery option at the end of the checkout process, and by specifying a delivery address outside of the UK. We will notify you of the international delivery charge(s) applicable to your Order at checkout and the amount will be added to the total amount of your Order. Delivery lead times of your Order to an international address will vary according to its destination. Please see our Dispatch and Delivery section for more information.

10.5 Customers who purchase certain Products (for example Cartier, De Beers, Bulgari, Chopard and/or Chanel Fine Jewellery & Watches Products) on the Platforms have the option of either collecting these Products from their respective boutiques in our London, Oxford Street store or (where the customer has a UK address) having them delivered via our complimentary courier service.

10.6 Customers who have chosen to have the Products set out in clause 10.5 delivered via our complimentary courier service will be required to:

a) Nominate an appropriate date to have these Products delivered to your UK delivery address. This should be your home address. Please note that our authorised courier delivers Products on a nominated day pre-10:30am service. For next-day delivery of these Products customers will be required to place their Order in advance of the following times:

Weekdays – 5pm;
Saturdays – 3pm; and
Sundays – 2pm.

Whilst our authorised courier will make every effort to deliver your Order within the estimated timescales, delays occasionally occur and in such circumstances Selfridges shall not be liable for such delay.

b) Upon these Products being delivered to your UK delivery address, please make sure that either you or a relative with the same surname is available to receive and sign for the Products and that you or your appointed relative have suitable identification in the form of a passport or photo driving licence. In the event that you or your appointed relative cannot provide our authorised courier with a suitable form of identification then our Customer Service Team will contact you to arrange an alternative delivery date to receive these Products.

11. Selfridges Click & Collect

11.1 Click & Collect is a complimentary collection service available in all our stores. Orders placed using Click and Collect will be treated as a UK Order and will include UK VAT.

11.2 Click & Collect allows you to choose a collection date up to fourteen (14) days in advance of when you would like to collect your Order. You can choose your date for collection at checkout. We can only offer next-day collection from 12pm on Orders placed before 10pm on the previous day. However, please note that for certain Products or during busy periods, it may not always be possible to offer you next-day collection. In such circumstances, we will show you the earliest available collection date for your Order at checkout.

11.3 We will make every effort to make your Order available for collection within the estimated timescales. However, delays are occasionally inevitable during sale or other busy periods or due to unforeseen factors or events outside our control, for example, extreme weather, a flood or fire. Selfridges shall not be liable for any delay or failure to make your Order available for collection within the estimated timescales.

11.4 After you have received an email from us notifying you that your Order is ready for collection, please collect your Order from the designated collection point in the relevant store where you asked for your Order to be sent. Please see your 'Ready to Collect' email for details of where the collection point is located.

11.5 When collecting your Order from a store please make sure that you bring either a valid passport, driving licence or the payment card that you used to place the Order. Please also bring your 'Ready to Collect' email or Apple Wallet confirmation. For PayPal, Alipay and gift card orders you will need to bring a passport or photo driving licence.

11.6 With the exception of the circumstances listed in clause 11.7, you can ask a friend to collect an Order on your behalf. You must make sure that they have a copy of your 'Ready To Collect' email as well as their passport or photo driving licence.

11.7 If you paid for your Order using PayPal, or if your Order contains fine jewellery or watches, then the Order must be collected by you. There are also certain Products which you will be required to collect from the relevant brand boutique. These include fine jewellery and watch brands such as Van Cleef & Arpels, Chopard, Tiffany, Bulgari, De Beers, Chanel, Boucheron, Cartier, Repossi and Vashi.

11.8 We are unable to offer Click & Collect on certain Products, including but not limited to Products supplied by Tek Zone.

11.9 If you fail to collect your Order within seven (7) days of your collection date, your Order will be returned to Selfridges and will no longer be available for collection. Please note that in relation to certain Products, this period may be shorter and we advise that you check the Product Description for further details. If you fail to collect your Order within the set period of time then we will automatically refund the original purchase price of your Order. Please refer to our Returns Policy for more information.

12. Cancellation of Orders made via the Platforms

12.1 You have a statutory right to cancel your contract of sale for a Product made via the Platforms at any time up to fourteen (14) days after the day on which you receive or collect your Order. If you place an Order for several Products and they are delivered separately then your fourteen (14) days will start the day after you receive the last Product in your Order. You need to return the Product within twenty eight (28) days after the day on which you receive or collect your Order in order to receive a refund. If you wish to exercise your right of cancellation, you are obliged to retain possession of the Product and take reasonable care of it until you return it. Please refer to our Returns Policy below for more information on returning Products.

12.2 If, for any reason, you wish to cancel your contract before your Order has been dispatched or you have been notified that it is available for collection, then you need to let us know. You can do so by contacting Selfridges' Customer Services team or by calling 0800 123 400 (+44 113369 8040 from overseas). Once we have received notification from you of your wish to cancel your contract, subject to any monies having been taken from you, provided the Products have not been dispatched, then we will refund you the original purchase price and delivery charge for your Order within fourteen (14) days. Please refer to our Returns Policy below for more information.

12.3 It may not always be possible to stop an Order from being dispatched or made available for collection. If you decide to cancel your contract and your Order has already been dispatched or you have been notified that it is ready for collection, then you need to let us know and return the Product within twenty-eight (28) days from the day after you receive or collect your Order. We may withhold any reimbursement until we have received the Order back or you have supplied evidence of having sent the Order back, whatever is the earliest. You can notify us by using any one of the options identified in clause 12.2 above. Please refer to "How to return an Item" in our Returns Policy below.

13. Returns Policy

13.1 If you wish to return a Product after purchasing from Selfridges, whether you have bought a Product in store or via the Platforms, Selfridges’ Returns Policy will apply. To return a Product under our Returns Policy, you must do so within fourteen (14) days of receiving or collecting your Order, subject to any statutory cancellation rights – see above clause 12 (Cancellation). Your right to return or cancel Products does not apply to certain goods – see further details in clause 13.2 below. This does not affect your statutory rights if goods are faulty or not as described. To return a Product, it must be in its original condition and with proof of purchase. You are obliged to retain possession of the Product and take reasonable care of it until you return it. We will exchange or refund the Product as long as it meets the terms and conditions as explained on this page. By ‘original condition’ we mean the Product has not been used, you have kept all original packaging and labels for the Product in good condition, and the Product can be resold at full price. Products with garment tags and any other security devices or seals must still have these attached and intact when they are returned to us. We reserve the right to consider the condition of any Product that you wish to return and make any deductions if there are indications that the Product, its packaging, tags, security devices or seals have been used, removed, damaged, broken or tampered with.

13.2 Please note that your right to cancel or return a Product does not apply to certain types of Products. The following list provides a non-exhaustive list of the types of Products you cannot cancel or return:

a) Products which are bespoke, have been made to measure, altered, or personalised to your specification;

b) Products bought instore which are vintage, pre-owned, up-cycled or second-hand;

c) Newspapers, periodicals or magazines (with the exception of a subscription contract for such publications);

d) Event tickets;

e) Hampers, food, beverages, flowers and other perishable goods. Should you have any issues with an Order for flowers, please see Clause 13.13 below for more information;

f) Electronic or technical equipment which has been unsealed;

g) Beauty and skincare items ;

h) Fragrance when delivered outside the UK, which cannot be returned due to restrictions on delivering hazardous products;

i) Face coverings;

j) Lingerie and swimwear; and

k) Earrings and other pierced jewellery.

13.3 Some of our brands, including watches, jewellery, technology and furniture, have their own policies, including: Technology, Conran Shop, The Watch Gallery, Rolex, Bulgari, Van Cleef et Arpels, Theo Fennell, Cartier, De Beers, Hermes, Chanel, Tiffany, Boucheron, Messika, Chaumet and Chopard. This list is subject to change from time to time. Please ask in store or contact Customer Services on 0800 123 400 (+44 113 369 8040) for further details.

Please note that clause 13.2 does not apply to faulty or incorrectly supplied Products where your statutory rights are unaffected.

How to return an item

Process for all returns (UK, EU and Non-EU)

13.4 You have fourteen (14) days from the date on which you received or collected your Order to return the Product(s), subject to clause 12 (Cancellation). Please note that we do not need to have received the Product(s) within the fourteen (14) days if you have organised for the return to be made within this period.

13.5 Should you choose to return your Order through any other process not outlined in these Terms and Conditions (including a different carrier or postal service and not following the appropriate process for the value of the Product(s) as listed below), then any cost associated with that, as well as the risk, loss or damage to your Order, shall be borne by you.

13.6 Any packaging, dust bags or authenticity labels must be returned with the Products. Refunds will not be provided if these are not returned with the Products.

Process for returning a UK Order by Royal Mail

13.7 Subject to 13.5, we will pay for the cost of returning any Order delivered to you within the UK. If you wish to return your Order, please follow the steps below:

13.7.1 If the total value of the Product(s) you wish to return is below one thousand pounds (£1,000.00):

a) Take the delivery note that accompanied your Order and fill in the relevant sections to indicate which Product(s) you wish to return. Please be sure to indicate the quantity of a particular Product that you are returning to us and select one of the appropriate "return codes" (as described on the delivery note) to indicate the reason for your return.

b) Having completed the delivery note, please be sure to include it in your returns package along with the relevant Product(s).

c) Return your order using the Royal Mail’s tracked ‘Labels to Go’ service. Please visit https://returns.selfridges.com/ and then follow the steps to get your QR code via email and take this and your packaged item to any Post Office or Royal Mail Customer Service Point. The QR code provided will then be scanned and a returns label will be printed for you. For more information, please call our Customer Services team on +44 2071606222.

13.7.2 If the total value of the Product (s) you wish to return is over one thousand pounds (£1,000.00) and under five thousand pounds (£5,000.00):

a) Follow our returns portal link – https://returns.selfridges.com in order to arrange for our complimentary courier to collect your Products.

b) Take the delivery note that accompanied your Order and fill in the relevant sections to indicate which Product(s) you wish to return. Please be sure to indicate the quantity of a particular Product that you are returning to us and select one of the appropriate "return codes" (as described on the delivery note) to indicate the reason for your return.

c) Having completed the delivery note, please be sure to include it in your returns package along with the relevant Product(s).

d) On the nominated collection date our authorised courier shall collect the returns package from you and will leave a collection card with you so that you can track the progress of your package. Please keep this card until your return has been approved and a refund for the Product(s) has been provided.

13.7.3 If the value of the Product (s) you wish to return is over five thousand pounds (£5,000.00):

a) Contact our Customer Service Team by calling 0800 123 400 (+44 207 160 6222 from overseas) in order to arrange for our authorised courier to collect your Product(s) on a nominated day.

b) Take the delivery note that accompanied your Order and fill in the relevant sections to indicate which Product(s) you wish to return. Please be sure to indicate the quantity of a particular Product that you are returning to us and one of the appropriate "return codes" (as described on the delivery note) to indicate the reason for your return.

c) Having completed the delivery note, please be sure to include it in your returns package along with the relevant Product(s).

d) On the nominated collection date our authorised courier shall collect the Product(s) from you and will leave a collection card with you so that you can track the progress of your package. Please keep this card until your return has been approved and a refund for the Product(s) has been provided.

13.8 Process for returning an EU Order (other than a UK Order) and a Non – EU Order by post

13.8.1 If the total value of the Product (s) you wish to return is under five thousand pounds (£5,000.00):

If you wish to return your Order, please follow the steps below:

a) Follow our returns portal link – https://returns.selfridges.com in order to arrange for our complimentary courier to collect your Products. The portal will provide details of the courier and any additional instructions you may be required to follow in order to return your Order.

c) Having completed the delivery note, please be sure to include it in your returns package along with the relevant Product(s). You may also be advised by the courier or Selfridges to complete additional paperwork in order to process the return. Please ensure that this is completed in full and all information you provide is accurate.

13.8.2 If the total value of the Product (s) you wish to return is over five thousand pounds (£5,000.00):

a) Contact our Customer Service Team by calling 0800 123 400 (+44 207 160 6222 from overseas) in order to arrange for our authorised courier to collect your Product (s) on a nominated day.

b) Take the delivery note that accompanied your Order and fill in the relevant sections to indicate which Product(s) you wish to return. Please be sure to indicate the quantity of a particular Product that you are returning to us and one of the appropriate "return codes" (as described on the delivery note) to indicate the reason for your return.

c) Having completed the delivery note, please be sure to include it in your returns package along with the relevant Product(s).

In-store returns

13.9 Subject to Clause 13.10 below, if you wish to return a Product in store, you will need to bring the delivery note that you received with your Order and your payment card (unless you paid by a gift card, eGift card, e-voucher, PayPal or Alipay). Please note that for all Orders purchased with a gift card, eGift card, e- voucher or via PayPal or Alipay, you will only be able to receive the refund on to a gift card unless your return your Order to our teams in our Click & Collect area who can arrange from your Order to be processed via our complimentary returns service. We will be unable to process any refunds for Orders purchased on our Platforms which are posted directly to one of our stores. Please use one of the processes detailed in Clauses 13.7 and 13.8 above.

13.10 The following Orders cannot be returned in store. However, they can be returned via our complimentary returns service as further detailed in Clause 13.7 and 13.8:

a) Christian Louboutin orders;

b) Large and non-portable technology orders (including but not limited to televisions and sound systems);

c) Products which are vintage, pre-owned, up-cycled or second-hand;

d) Cartier orders; and

e) A number of our Fine Jewellery and Watches, which can only be returned to our London, Oxford Street boutiques (please see clause 13.12 for further details).

13.11 We will not reimburse any costs incurred by you in returning your Order to one of our stores. This includes but is not limited to any transport costs incurred by you.

Fine Jewellery & Watches - Returns

13.12 Orders relating to certain fine jewellery and watches brands (for example De Beers, Bulgari, Chopard and/or Chanel) can either be returned to their respective boutiques in our London, Oxford Street store or where the customer has a UK address via our complimentary courier service (further details on this service and the steps you need to take can be found at Clause 13.7.3 of these terms). If you have a non-UK address, you will need to return the Products in accordance with the returns process at 13.8.2.

Orders for Cartier Products can only be returned by the complimentary courier service (please see 13.7.3 for further details on this return process) and cannot be returned to our London, Oxford Street store.

Returns to third party suppliers

13.13 Orders including Flowers

The Real Flower Company, Moyses Stevens, Your London Florist, Canopy Plants, The Urban Botanist and Aoyama Flower Market guarantee bouquets for five (5) days from delivery provided that the care instructions are followed. In the unlikely event that your flowers have been damaged in transit, please keep the flowers and contact our Customer Services Team within 24 hours. We will not be liable for claims reported outside of this time. Where possible and appropriate we will replace the damaged flowers or offer a full refund to the purchaser.

13.14 Technology Suppliers

In the event you wish to return products from the following brands:

a) B & O Play Headphones;

b) Smartech;

c) CompuB; and

d) Samsung.

You will need to follow the instructions on the delivery note provided with the particular Product, which can be found with your Order. If you would like additional assistance with your return of these Products, please call our Customer Services Team on 0800 123 400 (overseas callers +44 113 369 8040).

Please note that Products that have been opened may be considered for return if all packaging, accessories and manuals are included. We reserve the right to charge a twenty per cent (20%) surcharge to the refund price to reflect the reduced value of the Products.

13.15 Other third-party suppliers

In the event you wish to return products from the following brands:

a) Conran Shop;

b) Roxanne First;

c) Monica Vinader;

d) Alkemistry;
e) Ladurée;

f) Eversfield; and

g) Rachel Jackson.

You will need to follow the instructions on the delivery note provided with the particular Product, hich can be found with your Order. If you would like additional assistance with your third-party return, please call our Customer Services Team on 0800 123 400 (overseas callers +44 113 369 8040).

13.16 Gift Cards

Refunds will not be given for the purchase of a Selfridges gift card. Your statutory rights are not affected.

13.17 Non – Selfridges Returns

We will not be held responsible for any items that are returned to us which were not purchased from Selfridges. This includes personal items as well as items which have been purchased from other third parties. It is your responsibility to contact our Customer Services team as soon as possible in order to arrange their return to you (which shall be solely at your cost). If we do not hear from you, we will return the package to the relevant carrier and you will need to discuss this matter directly with them.

14. Refunds policy

Refunds on UK and EU Orders

14.1 Within fourteen (14) days of us receiving your Order back by post, or receiving proof from you that your Order was returned to us, we will refund you the original purchase price and delivery charge for your Order, provided that you return the Product(s) to us in a saleable condition.

14.2 Refunds will be issued back to you as follows:

a) If you paid for your Order using a credit or debit card, your refund will be made back to the same card irrespective of whether you return your Order via post or in person to one of our stores. This will appear in your account within five (5) days depending on your card issuer.

b) If you paid for your Order using your PayPal or Alipay account and you return it in store, you can either get a refund on a gift card or we can arrange for your Order to be returned to Selfridges’ delivery centre and your refund will be made back to your PayPal or Alipay account (this may take up to 10 days). If you return by post, your refund will be processed back to your PayPal or Alipay once we receive and process the Order.

c) If you paid for your Order using a gift card or e-voucher and returned it to us via post, the refund will be made back to you via an e-voucher. Alternatively, if you paid for your Order using a gift card or e-voucher and returned it to one of our stores, then your refund will be given back to you on a gift card.

d) If you paid for your Order using a gift card or e-voucher as well as your credit or debit card, then any refund for that Order will be made back in the same amounts to the same payment methods that you used when originally placing your Order, with priority given to your credit or debit card. This means that if you placed an Order for £100 but used a £50 gift card, with the remainder paid for using your debit card, you will receive a £50 refund to your debit card and a £50 refund to a gift card (if you returned your item to store) or e-voucher (if you returned your item via post). Alternatively, if you bought two items totalling £100 (one being £60 and the other £40) and you paid for these using a £50 gift card, with the remainder paid for using your debit card, if you wanted to return the item worth £60 this would mean that you would receive a £50 refund to your debit card and a £10 refund to a gift card or e-voucher (subject to how you returned the item to us).

14.3 Subject to the delivery option that you selected when first placing your Order (for more information, see Dispatch and Delivery), we will also refund you one of the following:

a) If you chose and paid for Standard Delivery of your Order, then we will refund you the full cost of this.

b) If you chose and paid for either Nominated/Next Day or Same Day delivery of your Order, then it is at our sole discretion as to whether we refund you this delivery charge. At the very least you will be refunded the cost of what the Standard Delivery for your Order would have been.

c) If you chose Click & Collect, there would have been no delivery charge for your Order and so no refund for delivery will be necessary.

d) If you are only returning part of your Order which was delivered to the same address, then there will be no refund for delivery.

14.4 In order to arrange for a refund of an original delivery charge (as outlined above), please contact our Customer Services Team or call 0800 123 400 (overseas callers +44 113 369 8040).

Refunds on a Non-EU Order

14.5 If you placed your Order online and paid for it to be delivered to a Non-EU country, then within fourteen (14) days of receiving your Order back by post we will refund you the original purchase price for your Order, provided that you return the Product(s) in accordance with Clause 13.

Please note that we will not refund the original delivery charge or any applicable local customs duties charged to you at checkout and paid to your local customs authority. Certain countries permit refunds of customs duties paid on Products you subsequently return. However, you will need to apply to your local authority to process such refunds.

For certain US states, if an order is returned to us via our designated courier we may be able to refund sales taxes, subject to the local state laws.

Promotional discounts and refunds

14.6 If a promotional discount applied to your Order originally, then the same discount will be applied to each Product of your Order that you return. This means that you will only be refunded the amount that you originally paid for your Order or any given Product. Further, any free promotional gift given with an Order must also be returned if you are returning the Product(s) to which the gift related. When returning discounted Products online, our usual returns policy applies to allow you time for returning the Products. However, when returning discounted Products in store, you have seven (7) days to return your Product(s) from the date of purchase.

Repeated Returns

14.7 We monitor the number of returns made by customers, and repeated returns will be flagged and may, at our discretion, lead to the closure of your Selfridges Account.

15. Liability and Indemnity

15.1 If the fulfilment of an Order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, or you fail any of our fraud detection or anti money laundering detection checks, Selfridges has the right to stop or cease to fulfil the Order (or part thereof) at any time and shall incur no liability in such circumstances.

15.2 You have certain rights as a customer, including legal rights relating to faulty or misdescribed goods. For further information about your legal rights in the United Kingdom, contact your local authority Trading Standards Department or Citizen's Advice Bureau. Nothing in these Terms and Conditions will affect these legal rights and, in particular, we will perform our obligations under these Terms and Conditions with reasonable care and skill.

15.3 Any Orders delivered to you will be of satisfactory quality. However, if we deliver an Order that is not of satisfactory quality, you can:

a) contact us for a full refund within thirty (30) days of delivery; or

b) contact us for a repair or replacement.

15.4 We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these Terms and Conditions for any direct, special, incidental, indirect or consequential damages including loss of profit, loss of opportunity or any losses related to any business including (without limitation) lost data, earnings or business interruption that result from the use of, or the inability to use, the material or Content on the Platforms, a Product, or the conduct of other Users of the Platforms, even if Selfridges has been advised of the possibility of such damages.

15.5 You agree to fully indemnify, defend and hold harmless Selfridges, our agents, officers, directors, employees and suppliers, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms and Conditions by you or any other liabilities arising out of your use of the Platforms, or the use by any other person accessing the Platforms using your Selfridges Account and/or your Personal Information.

15.6 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our agents or employees.

16. General

16.1 If any clause of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that clause shall be deemed severable from the Terms and Conditions and shall not affect the validity and enforceability of the remainder of these Terms and Conditions which shall continue to have full force and effect.

16.2 We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

16.3 If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in other situations where you are in breach. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any clause of these Terms and Conditions.

16.4 The Platforms may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Platforms and any transactions conducted on or through the Platforms. These Terms and Conditions are governed by English law and are subject to the exclusive jurisdiction of the English courts.

16.5 The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from these Terms Conditions such that no third party may claim any rights under these Terms and Conditions.

16.6 Applicable laws require that some of the information or communications we send to you should be in writing. When using the Platforms, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Platforms. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

16.7 These Terms and Conditions govern our relationship with you and supersede any and all preceding and contemporaneous agreements between you and Selfridges. Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by a Director of Selfridges. You confirm that, in agreeing to accept the Terms and Conditions, you have not relied on any representation save insofar as the same has expressly been made a clause of these Terms and Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory tights are not affected by these Terms and Conditions.

16.8 These Terms and Conditions were last updated on 22 October 2024.

17. Comments and Complaints Procedure

17.1 Please contact us if you have any comments or complaints by contacting our Customer Services team. Details of how to get in touch are available on our Contact Us page here. We will always endeavour to resolve any dispute as swiftly as possible.

17.2 If you are not happy with how we have handled your complaint, you have the option to use Alternative Dispute Resolution (ADR) rather than issuing a claim against Selfridges. ADR is a process which is free for you to use and involves an independent body considering the facts of your dispute and producing a written determination which is binding on Selfridges.

If you would like to pursue ADR, you will need to submit a complaint to RetailADR (previously the Retail Ombudsman) in writing (at RetailADR, 12–14 Walker Avenue, Wolverton Mill, Milton Keynes MK12 5TW), by email ([email protected]) or by phone (+44 (0)20 3540 8063).

18. Our details

18.1 Selfridges Retail Limited is registered in England with company number 97117. Its registered office is 400 Oxford Street, London, W1A 1AB. Our call centre details are: telephone 0800 123 400 (+44 113 369 8040 from overseas). VAT Registration Number: GB 705 3259 52

B. Supplier Terms and Conditions

Our Supplier Standard Terms & Conditions, Supplier Guidelines, and Ethical Trading Requirement are accessible through the below links:

Selfridges Ethical Trading Requirements

Selfridges Standard Terms & Conditions for the Supply of Goods and Services

Selfridges Supplier Guidelines

C. Hamper Terms and Conditions

How to order your hamper

Online at selfridges.com/hampers

In store at Selfridges’ London, Birmingham and Manchester Trafford stores

Telephone: (+44) 0207 318 3458

Email: [email protected]

Ordering incentives

To thank you for placing your order with Selfridges, we would like to offer the following incentives for catalogue hamper orders over £2,500 (excluding delivery). This incentive can only be claimed when placing orders with the Concierge teams.

Orders over £2,500 and up to £5000: 5% discount

Orders over £5,000 and up to £7,500: 7.5% discount

Orders over £7,500 and up to £10,000: 10% discount

Ordering

Hamper service line

If you have any questions or queries about ordering your hamper or gift box, please call our dedicated team on (+44) 0207 318 3458. This service is open during store opening hours.

Express delivery

We offer a next/nominated day delivery service for orders delivered up to and including Monday 23 December. The cut-off time for orders requiring next-day delivery is 1pm on the day before, except for Monday deliveries which must be placed by 1pm on the Friday before.

Christmas delivery

Any order received without a specified date will be delivered in time for Christmas between 1 to 22 December. We are unable to deliver on Bank Holidays.

Delivery of gifts containing fresh food

All gifts containing fresh food and cheese will be freshly packed and available for delivery from Wednesday 11 December. Please ensure that the recipient is available to receipt their gift as we are unable to attempt re-delivery. Please see our General Terms and Conditions for further details on fresh food delivery.

Out of area deliveries

We deliver to Scottish Highlands, Western Isles, Shetland Island, the Orkney Islands, the Isle of Wight and the Isle of Man. However, please allow an additional five days for standard delivery. We regret to say that we are unable to deliver fresh goods to these locations. For delivery to Jersey and Guernsey, see the International Deliveries section of our General Terms and Conditions.

International deliveries

Some of our hampers can be shipped worldwide, subject to the import restrictions of the destination country. Please also be aware that the price of a product may change at checkout if it is subject to any taxes, duties, fees, levies or delivery charges applied in the country you have selected for delivery of your order.

Efficient delivery

To make sure we can meet our high delivery standards, please make sure you give to accurate delivery address details, including recipient’s postcode and telephone number. Please notify the recipient that they will be receiving further details for delivery in advance of them receiving the gift.

How to pay

We accept payment for Orders by Maestro, MasterCard, Visa, Visa Debit, American Express, Solo, Electron, PayPal, Alipay, Apply Pay, gift cards and eGift cards. Gift cards and eGift cards can only be used for orders in British Pounds. We accept BACS transfers by prior arrangement.

Wines and spirits

Hampers and gifts that include alcohol may only be ordered by customers aged 18 or over.

Greetings

Make it special with a personal greeting, free of charge. Share your message of up to 250 characters when you order online or with our team, and we will include it in their hamper.

VAT and duty

All prices include VAT at variable rates and duty charged at the rates prevailing at publication. We reserve the right to amend prices according to changes in tax legislation. Customs duties and local taxes may be payable by overseas recipients, and we regret to say we cannot advise on the amounts.

Returns

We are not able to accept returns for hampers, including hampers which we have not been able to deliver. Please see full details of our cancellation policy in our General Terms and Conditions.

Substitutions

All items shown are subject to availability. If we do happen to run out of any products, we may substitute these with an item of equal or greater value. The hampers and gifts shown only contain the items listed.

D. Appointments and Events Bookings Terms and Conditions

These terms and conditions (“Booking Terms & Conditions”) relate to the Selfridges appointment booking website and the Selfridges event booking website (together the “Booking Portals”). These websites allow customers to make appointments with Selfridges and with a selection of departments and brands for services and experiences including attendance at our specially curated events.

Please be sure to read, and make sure you understand, the Booking Terms and Conditions prior to using the Booking Portals and placing a booking for an appointment and/or event. Using the Booking Portals or making a booking request for either an appointment and/or an event using the Booking Portals constitutes acceptance of these terms.

Booking Your Appointment and/or Event

Appointments and events are subject to availability and eligibility requirements. We suggest that you book your appointment and/or ticket with us well in advance in order to avoid disappointment.

Certain services and events have an age restriction where age and ID verification shall be required. Please check the specific appointment or event page for further details.

For appointments and/or events booked on behalf of another person, the person attending the booking will be deemed to have accepted all terms and conditions relating to that appointment and/or event on behalf of the guest and will be responsible for sharing any relevant information with them and obtaining any necessary permissions.

It is your responsibility to check all details and any restrictions in relation to an appointment or event prior to booking. This includes the disclosure of any medical or other allergy or health information, as required. There will be a comments box on the website for you to specify this information.

Appointment and event bookings are for the specified date only.

All images used in relation to appointments and events are for illustrative purposes only and may not be a true reflection of the appointment or event.

Confirmation of your Booking

Once your request for an appointment and/or event booking has been received, we will confirm that your booking request has been accepted by sending an email to the email address you provide on the Booking Portal.

The Appointment

If you have requested a specific person (such as an artist or therapist), we will wherever possible do our best to accommodate you but we are unable to guarantee that person will be available.

If you are late for an appointment, your appointment time may be reduced or altered to accommodate this, but in some cases we may not be able to carry out the service at all and you will be asked to re-book your appointment and may be charged.

You may be asked to remove valuables such as rings prior to beginning your service. We cannot be held responsible for loss or damage to personal items.

The Event

Tickets for events shall admit one individual only and are personal to the recipient unless specified otherwise.

All event tickets are non-transferrable, non-refundable and cannot be exchanged for cash equivalent or otherwise.

Selfridges reserves the right to refuse entry to any attendee and to remove any individual from the premises for any reason.

Specific terms and conditions may apply in respect of the event. Please see the specific event page for more details.

Please note that photography and/or filming may take place at events. If you wish to not be filmed or photographed, please inform a team member.

Cancellation Policy for Appointments

If you want to cancel an appointment, you must let us know at least 24 hours in advance of your appointment time. In the event of a no show or a cancellation of less than 24 hours, the cost of your appointment may be charged at our sole discretion.

You can reschedule or cancel your appointment in accordance with these Booking Terms and Conditions) through:

- • a link you will receive in your confirmation email or text (if applicable);
- • by phoning our Customer Services team on 0800 123 400; or
- • for beauty appointments, by phoning the Beauty Workshop Concierge Desk directly on 0800 138 7425 (international dial +44 113 369 8040).

Cancellation Policy of Event Tickets

Tickets cannot be cancelled or refunded once purchased. Your statutory rights are not affected.

Beauty Appointments

For beauty appointments, we are happy to offer our customers one complimentary treatment from each of our beauty brands per day.

Selfridges reserves the right to not accept certain bookings, including when you book more than one complimentary appointment with the same beauty brand on the day of an already existing and complimentary appointment.

In some circumstances, the services available on the appointment booking website are sold by our partners and not by us. Selfridges is only responsible for arranging and concluding your booking and services provided directly by us. In all other circumstances, we have been appointed by our partners to act as their commercial agent and they shall be responsible for delivering any services to you.

Health & Skin Conditions

Certain services may require patch tests or pre-treatment consultations. We reserve the right to refuse to provide a service if you do not attend a patch test or pre-treatment consultation prior to your appointment.

It is your (or the recipient of the service’s) sole responsibility to communicate in advance any medical or health-related conditions and/or special needs to Selfridges or the therapist that might affect or be affected by any service (for example, any allergy information and health issues). We may be unable to carry out certain services if you are suffering any skin conditions, are taking certain medications, or have had recent tattoos or piercings. If any service is found unsuitable, we will recommend an alternative where possible and available. If you (or the recipient of the service) fail to disclose any such information to Selfridges or the therapist, neither Selfridges nor the relevant therapist shall be liable to you (or the recipient of the service) for any injury, loss or damages resulting from the service that could reasonably have been avoided if you (or the recipient of the service) had disclosed that information prior to receiving the service.

Pregnancy

We offer a number of services specifically designed for those expecting. However, as a number of our services are unsuitable for pregnant individuals, we would be grateful if you could let us know if you are or think you may be pregnant before your appointment.

Bringing Babies or Children with you

It may not be possible to carry out some appointments if babies or children are present owing to health and safety regulations. Please let us know if you plan to bring a child with you to your appointment so we can advise as to whether we can accommodate them safely.

Privacy

We value your privacy and our Privacy & Cookie policy sets out how we collect and use your personal data and how we look after it in compliance with relevant data protection legislation. This includes any additional information you (or the person who the booking relates to) provide in relation to your booking, including any medical, allergy or other health information. Please note that if you provide us with information relating to other individuals (for example, if you book tickets for an event on behalf of someone else), you will need to ensure that they have read and understood this information too, and have given you permission to share their personal data with us. If any individuals are under the age of 16, parental or guardian consent is required.

We work with carefully selected third parties to process your booking and the personal information that you (or the person who the booking relates to) provide will be shared with them for such purposes, as well as any Partner providing the service(s). We require all third parties that we interact with to treat your personal information as carefully and confidentially as we do. Please note that some third parties that we work with will use cookies and other similar technologies on their websites – if this is the case, our policies no longer apply and you should ensure that you read and understand their privacy and cookie policies.

We, and the Partners who provide the relevant service(s) may retain your personal information, preferences and details of your transactions in order to provide the best customer experience before and after your appointment or event, and to gain a better understanding of which events are of most interest to you and our other customers. We will retain the same in accordance with relevant data protection legislation and our Privacy & Cookie policy.

If at any point you no longer wish us to hold your personal information or you do not wish to receive information from us, then there are a number of ways you can request that we delete it. Please see our Privacy & Cookie policy for information on how to do this.

Resolving Issues

We care about your experience and want to ensure we maintain the highest standards possible.

If you would like to provide us with feedback or have any questions about your appointment, please contact us:

- • by email at [email protected];
- • by phoning our Customer Services team on 0800 123 400; or
- • by phoning the Beauty Workshop Concierge Desk directly on 0800 138 7425 (international dial +44 113 369 8040).

If you would like to provide us with feedback or let us know of your questions about any event, please contact us as follows: [email protected].

Other

These Booking Terms and Conditions are governed by and construed and interpreted in accordance with the laws of England and Wales and we both agree that the English courts shall have exclusive jurisdiction in any dispute. We may make amendments to these terms and conditions from time to time and material changes will be notified to you in respect of your booking.

E. Customer Rental Terms and Conditions

For terms and conditions relating to our rental services, please refer to our Selfridges Rental Platform Terms of Service here.

F. Reselfridges Buyback Terms and Conditions

We are excited that you would like to sell your Product(s) through the RESELFRIDGES RESELL Service. The RESELFRIDGES RESELL Service Terms and Conditions (the “Terms and Conditions”) set out the terms on which we may agree to purchase the Product(s) from you and the steps each of us will need to take to complete this purchase.

The RESELFRIDGES RESELL Service is operated by Selfridges Retail Limited.

Please be sure to read the Terms and Conditions prior to using the RESELFRIDGES Platform and participating in the RESELFRIDGES RESELL Service. By using the RESELFRIDGES Platform and participating in the RESELFRIDGES RESELL Service, you agree to be bound by the Terms and Conditions with respect to your use of the RESELFRIDGES Platform and our purchase of any and all your Product(s).

1 Definitions
1.1 The following definitions apply to these Terms and Conditions:
“Collection Information” means i) the address from which the Product will be collected; ii) the collection date; and iii) the window on such date during which you will be available to hand over the Product(s) (09:00 to 17:00);

“Collection” means our collection of your Product at the address specified in the Collection Information;

“Inspection” has the definition given to it at Clause 5.1 of these Terms and Conditions;

“Offer” means an email sent to you detailing whether or not we have decided to purchase the Product and if so, the Offer Price for the Product;

“Offer Price” means the value of a Selfridges eGift Card in pound sterling (£) that may be sent to you;

“Product” means an item offered for sale by you to us via the RESELFRIDGES Platform;

“Product Submission” means the combined information as further detailed in Clause 2.3 of these Terms and Conditions;

“Purchase Confirmation Email” means an email sent by us to you which confirms your Product has passed Inspection and will be purchased at the Offer Price communicated to you in the Offer email;

“RESELFRIDGES RESELL Service” means a buy-back service operated by us which facilitates the collection and potential purchase of a Product from you in accordance with these Terms and Conditions;

“RESELFRIDGES Platform” means the website located at www.selfridges.com/GB/en/reselfridges/resale, or any subsequent URL which may replace it, and through the Selfridges app accessed using a mobile device;

“Selfridges eGift Card” has the definition given to it at Clause 6.1 of these Terms and Conditions; “Selfridges Gift Card Terms and Conditions” means the Terms and Conditions which shall govern your use of the Selfridges eGift Card. A current copy of which can be found at https://www.selfridges.com/GB/en/features/info/gift-card/gift-card-terms/ and shall also be supplied to you with the Purchase Confirmation Email;

“Submission Form” means the electronic form on the RESELFRIDGES Platform which requires you to submit your contact information and information relating to the Product as further detailed in Clause 2 of these Terms and Conditions;

“Terms and Conditions” means these RESELFRIDGES RESELL Service Terms and Conditions;

“Valuation Process” has the definition given to it in Clause 2.5 of these Terms and Conditions;

“We”, “us” or “Selfridges” means Selfridges Retail Limited. .

“UK” means, for the purposes of these Terms and Conditions, England, Wales, Scotland and Northern Ireland; and

“You” means a user of the RESELFRIDGES Platform and/or user of the RESELFRIDGES RESELL Service.

2. YOUR PRODUCT

2.1 To utilise the RESELFRIDGES RESELL Service you are required to complete the Submission Form on the RESELFRIDGES Platform.
2.2 The Submission Form requires you to provide the following information:

(a) Your full name;
(b) Your contact details including your telephone number and email address;
(c) Your country of residence. Please note we are currently only able to accept Product(s) from the UK;
(d) Details of the Product, including but not limited to the Product’s brand, style, condition and size; and
(e) Images of the Product, including specific images illustrating the Product’s overall condition including any damage, (together the “Product Submission”).
2.3 You warrant to us that you are solely responsible for the Product Submission and that all information you submit to the RESELFRIDGES Platform shall:

(a) be true, accurate, current and complete;
(b) not infringe the rights of any third party;
(c) not contain anything libellous or otherwise unlawful, abusive or obscene nor constitute an invasion of privacy;
(d) not contain any content which is obscene or pornographic; and
(e) not violate any applicable laws, statutes or regulations.
2.4 On receipt of the Product Submission we will use the information provided by you to determine whether or not we wish to make an offer for the Product and the value of such offer (the “Valuation Process”).

3. OUR OFFER
3.1 Following the Valuation Process, we shall send you an Offer via email.
3.2 Any Offer Price contained in the Offer shall be final. We will not accept any counteroffers made by you.

3.3 If you accept the Offer Price via the link contained in the Offer email within twenty-one (21) days from the date of receipt of the Offer, this will constitute acceptance of the sale of your Product to us at the Offer Price.

3.4 If you do not accept our Offer Price within twenty-one (21) days of receipt of the Offer, then our Offer shall be automatically withdrawn.

3.5. If you wish to accept the Offer after we have withdrawn it, you must resubmit your Product Submission. We shall not be bound by any previous Offer Prices, and any future offers may differ from the original Offer Price provided in accordance with Clause 3.1 of these Terms and Conditions.

3.6 Your acceptance of the Offer for the Product shall be deemed final and irrevocable consent of your sale of the Product to Us.

3.7 We regret that we may not be able to provide an Offer Price for your Product in certain circumstances. In such instance we shall communicate this to you in writing.

4. COLLECTION OF YOUR PRODUCT FOR INSPECTION

4.1 Upon acceptance of the Offer in accordance with Clause 3.6 of these Terms and Conditions, you will be required to book collection via your RESELFRIDGES account. We will use the Collection Information to arrange Collection. We will contact you to confirm Collection has been scheduled.

4.2 You shall not be responsible for any costs associated with the Collection.

4.3If we are unable to collect the Product on the third attempt the Offer for the Product shall be automatically withdrawn and you will be required to resubmit the Product in accordance with Clause 2 of these Terms and Conditions. We shall not be bound by any previous Offer Prices for the same Product and any future Offers may differ from the original Offer Price provided.

4.4 You will be required to prepare the Product for Collection in accordance with our written instructions otherwise we may deem the Product unfit for purchase.

4.5 You shall be solely responsible for ensuring that the Product and all other associated materials you included in the Product Submission (including, but not limited to, dust bags, authenticity document and additional accessories accompanying the Product) are included in the package. If your Product is received without the additional items referred to in the Product Submission, we shall deem the Product to be unfit for purchase and we shall return the Product to you at our own cost.

4.6 We shall assume responsibility for your Product upon collection. If we need to return the Product to you for any reason our responsibility for the Product shall cease upon delivery of the Product(s) to the address provided by you in the Collection Information.

4.7 You must not use any other delivery process or courier service to deliver the Product to us. Any Product sent by you and/or received by us not via a Collection will not be accepted and any associated cost, risk, loss or damage to your Product, shall be borne by you.

5. OUR PURCHASE OF THE PRODUCT
5.1 Upon receipt of your Product(s), we shall inspect each item to ensure that it matches the description given in the Product Submission, to ensure the Product is in a suitable condition and is authentic (the “Inspection”). If, in our sole discretion, we consider the Product to be in bad condition, damaged, counterfeit, not as described by you in the in the Product Submission or otherwise unacceptable, the Product will be deemed unfit for purchase and shall be returned to you at the address listed in the Collection Information at our cost.

5.2 If your Product passes the Inspection, we shall send to you a Purchase Confirmation Email.

5.3. We reserve the right to reject the Product(s) at the point of receipt if it is found that the Product(s) contain any of the prohibited materials outlined in Clause 7.1.(f). If rejected the Product(s) shall be returned to you at the address listed in the Collection Information at our cost.

6. PAYMENT FOR THE PRODUCT
6.1 We will send a Selfridges eGift Card to the email address used for the Product Submission within forty-eight (48 hours) of sending the Purchase Confirmation Email. We shall issue the Selfridges eGift Card to the value of the Offer Price and all amounts shall be in pound sterling.

6.2 The Selfridges eGift Card can be used to purchase goods and services at any of our stores, and at selfridges.com. Your use of the Selfridges eGift Card is subject to the Selfridges Gift Card Terms and Conditions. The Selfridges eGift Card cannot be refunded or exchanged for cash (except in accordance with your legal rights) or used for making Selfridges account payments.

7. WARRANTIES
7.1 In addition to the warranties you provided at Clause 2.4 of these Terms and Conditions, you warrant to us that:
(a) you are eighteen (18) years of age or older at the time you utilise the RESELFRIDGES RESELL Service;
(b) you have the all legal rights, title and interest to sell the Product you submit to the RESELFRIDGES RESELL Service and that the Product is free of all liens and encumbrances;
(c) the Product is authentic and not counterfeit;
(d) the Product is not stolen and/ or has not been acquired by fraudulent means;
(e) the Product does not infringe any third-party intellectual property rights;
(f) the Product does not contain: fur (including product trim); exotic skins (this includes all skin/leather not derived from cow/calf, sheep/lamb, pig, goat and water buffalo;) and any endangered species listed on CITES Appendix I or the EU Wildlife Trade Regulations Annex A; and (g) the Products is in a clean and hygienic condition, unsoiled and free of any infestations.

7.2 You agree to fully indemnify Selfridges, it officers, directors, employees and suppliers, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms and Conditions by you or any other liabilities arising out of your use of the RESELFRIDGES RESELL Service.

7.3 The Terms and Conditions do not affect your statutory rights.

8. YOUR USE OF THE RESELFRIDGES RESELL SERVICE
8.1 The RESELFRIDGES RESELL Service is provided solely for your personal use and should not be used for any commercial purposes. As such, we have no liability to you for any loss of profit, business, business opportunity, business interruption or any other indirect losses.

8.2 You agree that you are and shall be personally responsible for your use of the RESELFRIDGES RESELL Service (including your use of the RESELFRIDGES Platform). If we determine that you are, or have been, engaged in activities which are unlawful, abusive, obscene, fraudulent, criminal, in contravention of these Terms and Conditions or constitute an invasion of privacy, we reserve the right to deny your access to the RESELFRIDGES Platform / or the RESELFRIDGES RESELL Service.

8.3 You must not establish any link to the RESELFRIDGES RESELL Service to suggest any form of association, approval or endorsement on our part where none exists.

8.4 We make no warranty that the RESELFRIDGES Platform will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected or that the site or server that makes it available are free of viruses or bugs. We will not be responsible or liable to you for any loss of material uploaded or transmitted through the RESELFRIDGES Platform.

8.5 The RESELFRIDGES Platform is provided on an "as is" and "as available" basis without any representation or warranties made whether express or implied, in relation to the RESELFRIDGES Platform or any transaction that may be conducted on or through the RESELFRIDGES Platform or the RESELFRIDGES RESELL Service more generally.
8.6 We reserve the right to modify or withdraw the RESELFRIDGES Platform and the RESELFRIDGES RESELL Service temporarily or permanently and we shall not be liable to you or any third party for any modifications or withdrawal.

9. DATA PROTECTION
9.1 By using the RESELFRIDGES RESELL Service, you consent to our collection, use, sharing, storage and processing of your personal information in accordance with our Privacy Policy & Cookie policy. We fully respect the privacy of individuals who access the RESELFRIDGES Platform and use the RESELFRIDGES RESELL Service. For details on how we use cookies, the type of information we collect, how and for what purpose we use your information, please see our Privacy & Cookie policy, which are incorporated into and form part of these Terms and Conditions.

9.2 Your rights and remedies with regards to your personal data remain unaffected by the provisions of the Terms and Conditions. For information about exercising your rights under data protection law, please see our Privacy Policy and Cookie Policy.

10. GENERAL

10.1 We reserve the right to change and update these Terms and Conditions at any time.

10.2 If we make any material changes to the RESELFRIDGES Platform and/or RESELFRIDGES RESELL Service, we will notify you via email or by notice on our website prior to implementation of the change. We shall take any continued use of the RESELFRIDGES Platform and/or RESELFRIDGES RESELL Service following such notice as consent and acceptance of such change. If you do not wish to continue with the RESELFRIDGES Platform and/or RESELFRIDGES RESELL Service following any material change, please contact us as soon as possible.

10.3 If any clause of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that clause shall be deemed severable from the Terms and Conditions and shall not affect the validity and enforceability of the remainder of these Terms and Conditions which shall continue to have full force and effect.

10.4 We shall not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our, our agents, subcontractors, or suppliers’ reasonable control.

10.5 If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in other situations where you are in breach. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any clause of these Terms and Conditions. Any waiver of any provision of the Terms and Conditions will only be deemed effective if in writing and signed by a Director of Selfridges.

10.6 The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from these Terms Conditions such that no third party may claim any rights under these Terms and Conditions.

10.7 All text, graphics, photographs including all image rights, videos, logos, trademarks, artwork, sounds, music, user interfaces, visual interfaces and computer code on the RESELFRIDGES Platform (the "Content") belongs to (or is licensed to) Selfridges. This Content includes, but is not limited to, the design, structure, selection, coordination, expression, "look and feel" and arrangement of it. The Content is protected by copyright, trademark and other intellectual property rights and you are not permitted to copy, reproduce, republish, upload, post, publicly display, translate, transmit or distribute this Content in any way without Selfridges' prior written permission.
10.8 The RESELFRIDGES Platform and RESELFRIDGES RESELL Service may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the RESELFRIDGES RESELL Service and any transactions conducted on or through the RESELFRIDGES Platform.

10.9 These Terms and Conditions are governed by English law and are subject to the exclusive jurisdiction of the English courts.

11 OUR DETAILS
Selfridges Retail Limited is registered in England with company number 97117. Its registered office is 400 Oxford Street, London, W1A 1AB.

G. Selfridges Unlocked Terms and Conditions

About

Selfridges Unlocked is the Selfridges Retail Limited (“Selfridges”) open to all community providing unparalleled access to the Selfridges Universe. Selfridges Unlocked is free to join and offers various perks to customers who are signed up (“Selfridges Keyholders”).

Selfridges Unlocked is available to customers aged 18 years or over. Selfridges Unlocked is for personal use only. No corporate or business use or participation.

Selfridges Team Members are entitled to become Selfridges Keyholders but may be excluded from certain perks in accordance with these terms.

How to join

Upon the launch of Selfridges Unlocked, customers who are already signed up to receive marketing and offers from Selfridges will automatically be enrolled as Selfridges Keyholders and will receive a unique QR code (“Selfridges Key”) via email. For customers with a Selfridges account, the Selfridges Key will also appear in the account and can be added to the digital wallet on your phone.

Customers who wish to join Selfridges Unlocked can sign up to become Selfridges Keyholders by completing the sign up page here.

To enjoy the full range of perks and enable easy access to your Selfridges Key, customers are encouraged to set up a Selfridges account on Selfridges.com via the sign up page here.

You will need to provide a valid email address and contact details during sign up and it is your responsibility to ensure that your details are kept up to date.

Selfridges Keyholder Perks

As a Selfridges Keyholder you will get to hear about exciting product launches and offers that are tailored to you and have access to a range of perks such as entry to The Win Big draw, early access to events, free delivery and a charity donation every time you shop with your Selfridges Key (subject to the terms below). Exclusions may apply and the Selfridges Unlocked perks are subject to change. Details of the latest Selfridges Unlocked perks can be found here and this will be updated from time to time so be sure to check in frequently to see what perks are on offer.

Free delivery

Selfridges Keyholders who are signed into an online account can enjoy free standard or nominated day UK delivery on online orders of £150 or more. Once signed into your Selfridges Keyholder online account the free delivery code will be displayed on the Selfridges Keyholder perks landing page. The code can then be copied and pasted as a promotional code at checkout to receive free UK delivery.

The Win Big

The full terms and conditions for The Win Big draw are set out below:

1. The Win Big draw (“The Win Big”) is run by Selfridges Retail Limited of 400 Oxford Street, London W1A 1AB (“Selfridges”).

2. These terms and conditions are the rules which shall apply to The Win Big (the “Rules”). By using your Selfridges Key you agree to be bound by these Rules.

Entrants

3. The Win Big is open to Selfridges Keyholders aged 18 years or older, excluding employees of Selfridges and any of its affiliates and any other persons or employees associated with these companies (“Related Persons”). Related Persons accept and agree that they are not eligible to win any prize in The Win Big and agree to notify Selfridges that they are a Related Person should they be contacted as a winner.

4. Selfridges reserves the right to disqualify any entrant if it has reasonable grounds to believe that the entrant has breached any of the Rules.

Entries

5. Selfridges Keyholders will receive one entry to The Win Big draw each time they are identified as a Selfridges Keyholder when completing a transaction in one of the following ways;

a) Scanning their Selfridges Key at the till when completing a transaction in store;

b) Providing the email address linked to their Selfridges Key when completing a transaction in store;

c) Ordering online (on Selfridges.com or the Selfridges App) through the Selfridges account linked to a Selfridges Key; or

d) Ordering online (on Selfridges.com or the Selfridges App) using an email address associated with a Selfridges Key,

(each a “Qualifying Entry”).

6. Qualifying Entries will be entered into the prize draw according to;

a) the location where the transaction was made, falling into one of the following four categories:

i. London (for transactions at Selfridges Oxford Street store);

ii. Birmingham (for transactions at Selfridges Bullring store);

iii. Manchester (for transactions at both Selfridges Manchester Trafford and Selfridges Manchester Exchange stores); or

iv. Online (for transactions on Selfridges.com and the Selfridges App),

(each a “Location”); and

b) when the transaction was made, with each 4 or 5 week period ending at midnight on the last Saturday in a calendar month being a draw period (“Draw Period”).

i. Qualifying Entries will be entered only for the Draw Period in which the transaction was made and will not roll forward into following Draw Periods.

ii. Return of an item purchased during the transaction will not affect the Qualifying Entry which will remain in the prize draw for the relevant Draw Period.

Winners

7. One winner will be selected at random for each Location in each Draw Period (4 x winners in total each Draw Period). Winners will be selected in the week following the Draw Period end.

8. Winners will be notified by email (using the email address associated with the Selfridges Key) within two weeks of the Draw Period end. In all matters, the decision of Selfridges shall be final, and no correspondence or discussion shall be entered into in this regard.

9. Winners will have one month from the date of the email to contact Selfridges Concierge (via the details provided in the email) to accept the prize and the winner’s day out must be arranged to take place on a date within one year of the date of the email.

10. Unredeemed prizes will be lost. No further winners will be drawn for that Location for that Draw Period.

11. Winners will be ineligible to win future The Win Big draws for a period of 12 months from the date of their win.

The Prize

12. The prize is a day of experiences at a Selfridges store up to the value of £1000 (“Prize Day”). The prize is non-exchangeable, non-transferable and no cash alternative is offered. Selfridges reserves the right to replace the prize with an alternative prize of equal or higher value, if necessary.

13. Winners will need to plan their Prize Day in advance with the Selfridges Concierge team and winners can choose from a range of experiences available in the chosen store (subject to availability on the chosen date and any exclusions as advised by the Selfridges Concierge team).

14. Winners can choose to experience their Prize Day on any day of week, subject to availability.

15. Winners can choose to experience their Prize Day at any of the 4 Selfridges stores (London Oxford Street, Manchester Trafford, Manchester Exchange or Birmingham Bullring) noting that some stores may have a greater range of experiences on offer.

16. The Prize Day can only be redeemed at one store (it cannot be split across stores).

17. The Prize Day must be taken across one date (it cannot be split across different days).

18. Winners will need to arrange and pay for their own travel to and from the store on their Prize Day. Selfridges will not be responsible for any travel costs.

19. Winners can share their Prize Day with up to 3 people but this does not increase the Prize Day value cap of £1,000.

20. Selfridges reserves the right to request written proof of age and proof of identity of each Winner at any time and for any reason.

21. If winners have enjoyed a Prize Day that has not reached the prize cap of £1,000, any remaining balance (up to a maximum of £500) may be provided on a Selfridges Gift Card at the end of the Prize Day for the winner to spend in any Selfridges store or online at their leisure.

General Terms

22. Selfridges reserves the right to cancel or amend The Win Big or these Rules at any time and without prior notice.

23. Selfridges, and any of their affiliates or any other persons or employees associated with these companies/persons will not be liable to any Qualifying Entrant, each winner or to any other person in the event that all or any part of the Win Big or Rules are cancelled or amended in any way.

24. In the event of any dispute regarding these Rules and all other matters relating to The Win Big, the decision of Selfridges shall be final and no correspondence or discussion shall be entered into.

25. Selfridges does not accept any responsibility for any damage, loss, injury or disappointment suffered howsoever arising from The Win Big or the Prize Day, whether due to any errors or omissions or other cause by Selfridges, its employees, agents or others to the fullest extent permitted by law. Nothing shall exclude Selfridges’ liability for death or personal injury as a result of its negligence. Selfridges will not be liable for its inability to contact a winner or award the Prize Day as a result of any mistakes or errors in the contact details provided by a winner.

26. Selfridges does not warrant that The Win Big will be free from errors or omissions. The Win Big may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond
the control of Selfridges.

Data Protection

27. Personal data supplied during the course of The Win Big shall be processed for the purpose of the running of The Win Big and fulfilment, delivery and arrangement of the Prize Day and any personal data shall be stored and processed in in accordance with Selfridges’ privacy policy.

Jurisdiction

28. The Win Big will be governed exclusively by English law and all Qualifying Entrants (including the winners) submit to the jurisdiction of the English courts.

Contact Us

29. You can contact Selfridges in relation to The Win Big by contacting our Customer Services team by calling 0800 123 400 (or +44 (0)207 160 6222 if calling from outside the UK).

Leaving Selfridges Unlocked

We would be sad to say goodbye, but you can leave Selfridges Unlocked at any time by i) updating your preferences on the preference centre page here; ii) clicking the “unsubscribe” link in any Selfridges Unlocked communication we have sent you; or iii) contacting our customer services by calling 0800 123 400 (+44 (0)207 160 6222 from overseas), Monday to Saturday: 9am-10pm and Sundays: 10am-6pm. On leaving Selfridges Unlocked you will cease to have access to the Selfridges Unlocked perks. We reserve the right to deactivate your Selfridges Key and terminate your Selfridges Unlocked membership if at any time we reasonably believe that you may be acting fraudulently or are otherwise in breach of these terms.

General

We reserve the right, at our sole discretion, to change, modify, add, amend or remove any part of these terms and conditions, including the Selfridges Keyholder perks from time to time and it is your responsibility to check them for changes or updates. In addition to these terms and conditions, the selfridges.com terms and conditions shall apply to all your online orders.

These terms and conditions are governed by English law and are subject to the exclusive jurisdiction of the English courts.

By signing up to Selfridges Unlocked and by using your Selfridges Key you accept these terms and conditions. For more information about how we use and protect your personal information in relation to Selfridges Unlocked, please refer to our Privacy & Cookie policy.

If you have any questions about Selfridges Unlocked or your Selfridges Key please contact our customer services by calling 0800 123 400 (+044 113 369 8040 from overseas), Monday to Saturday: 9am-10pm and Sundays: 10am-6pm.

H. Designer Shopping Event T&Cs

Selfridges VIP customers:

Your VIP pre-sale invitation entitles you to up to 50% off selected womenswear and menswear and up to 40% off selected accessories (the “VIP Pre-sale Offer”) subject to the following terms and conditions:

1. The VIP pre-sale offer is available in Selfridges stores, on www.selfridges.com and via the Selfridges app.

2. The VIP pre-sale offer will run from Friday 29 November 2024 to Wednesday 4 December 2024 inclusive (the “offer period”).

3. The VIP pre-sale offer only applies to selected womenswear, menswear and accessories.

4. The brands and products included in the VIP pre-sale offer are subject to change at Selfridges’s sole discretion and without prior notice and Selfridges’s decision in relation to this will be final.

5. For in-store purchases, your VIP pre-sale offer discount will be applied to eligible items at the till point when you present either i) your VIP Selfridges Key; or ii) your pre-sale invitation email, at the till point during the Offer Period.

6. For online and app purchases, the VIP pre-sale offer discount will automatically be applied at checkout when you shop online through your VIP Selfridges account during the offer period. This must be the online account with the email address associated to your VIP membership. If you don’t have an online account with your VIP email address you can create one here: https://www.selfridges.com/app/account.

7. The VIP pre-sale offer discount can be redeemed multiple times during the offer period.

8. Should you choose to return any items, the amount refunded will be the amount that you paid for the item during the VIP pre-sale offer.

9. For information on refunds and returns please refer to our standard returns policy here: http://www.selfridges.com/features/info/terms-conditions.

10. These terms and conditions are governed by the laws of England and Wales and in the event of any dispute related to them, the parties submit to the exclusive jurisdiction of the English courts.

11. These terms and conditions do not affect your statutory rights as a consumer.

Selfridges Unlocked customers:

Your exclusive Keyholder offer entitles you to up to 40% off selected womenswear, menswear and accessories (the “Keyholder Promotion”) subject to the following terms and conditions:

1. The Keyholder promotion is available in Selfridges stores, on www.selfridges.com and via the Selfridges app.

2. The Keyholder promotion will run from Thursday 5 December 2024 to Sunday 15 December 2024 inclusive (“The Promotion Period”).

3. The Keyholder promotion will apply only to selected womenswear, menswear and accessories.

4. The brands and products included in the Keyholder promotion are subject to change at Selfridges’ sole discretion and without prior notice and Selfridges’ decision in relation to this will be final.

5. For in-store purchases, the Keyholder discount will be applied to eligible items at the till point when you present either i) your Selfridges Key; or ii) your Keyholder Promotion invitation email at the till point during the Promotion Period.

6. For online and app purchases, the Keyholder discount will automatically be applied to eligible items at checkout when you shop online during the promotion period using the online account with the email address associated to your Selfridges Unlocked membership.

7. Your Keyholder discount can be redeemed multiple times during the promotion period.

8. Should you choose to return any items, the amount refunded will be the amount that you paid for the item during the Keyholder promotion.

9. For information on refunds and returns please refer to our standard returns policy here: http://www.selfridges.com/features/info/terms-conditions.

10. These terms and conditions are governed by the laws of England and Wales and in the event of any disputed related to them, the parties submit to the exclusive jurisdiction of the English courts.

11. These terms and conditions do not affect your statutory rights as a consumer.

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