Accessibility

The Selfridges website has been designed to be accessible to as many people as possible, including people with disabilities, and regardless of the technology being used to access the site.

Guidelines and Standards

Selfridges.com is committed to making sure that all users can shop the site: searching or browsing a department, selecting a product category, viewing suitable products, previewing a product and adding it to the shopping bag, before using the checkout process to buy the item.

We are also committed to providing account management functionality, allowing all our customers to track deliveries and manage key personal settings, as well as payment card and delivery details.

While Selfridges.com strives to adhere to the accepted guidelines and standards for accessibility and usability, we cannot do this in all areas of the website due to the dynamic and rich content on display. We do, however, provide an alternative where possible. If you do not have JavaScript or Flash installed, unfortunately you will be unable to place an order or manage your account.

Contact us

If you experience any difficulty in accessing the Selfridges website, please contact us.

London

Entrance to Selfridges

There are many step-free entrances to Selfridges Oxford Street, London, via Duke Street, Oxford Street, Edward Mews and Orchard Street.

Entry for wheelchair, prams and buggies

Orchard Street's entrance leading into The Foodhall is fitted with disabled access doors. From here there is an accessible lift to the rest of the ground floor.

Edward Mews's entrance is fitted with automatic doors and has step-free access to the ground floor and three lifts leading to all Car Park levels (closed temporarily).

From the ground floor there are lifts and escalators to all floors.

Guide and hearing dogs

We welcome guide dogs and hearing dogs in our stores.

Accessible car park

Two accessible bays can be found on Level 1 of our Oxford Street Car Park, located on Edward Mews.

Level 3 of the Car Park offers step-free access to the shop floor on 2.

Alternatively, lifts are available to Stationery on G.

Accessible fitting rooms are available on all floors.

Changing rooms

Accessible fitting rooms are available on all floors.

Pick up / Drop off points

There is a taxi rank with four accessible general use parking bays running along the Womens Accessories entrance on Duke Street. (This has been restricted temporarily due to our store development programme.)

Public transport

There are several bus stops on Orchard Street and Oxford Street. If you need further help to plan your journey to Selfridges, you can call our Customer Services team on 0800 123 400 (overseas callers +44 113 369 8040).

Lifts

There are four lifts providing access to all levels of the store. There are also three lifts providing access between all car park levels.

Step free access restaurants, café and bars

Dolly's on LG
Harry Gordon's Bar & Kitchen on LG
The Brass Rail, Champagne & Oyster Bar by Caviar House & Prunier, Lola’s Cupcakes, Yo! Sushi, EAT and Tonkotsu at The Foodhall on G
Aubaine on 2
The Corner Restaurant & Champagne Bar on 2
Hemsley + Hemsley at Selfridges on 3
The Selfridges Kitchen on 4
Forest Restaurant & Bar on the Roof on 5 (accessed via Express Lift in Fragrance on G)
Starbucks on 4

Toilets

Fully accessible toilets are available throughout the store:

For women

Next to The Ultralounge on LG

Next to Aubaine at the Womens Shoe Galleries on 2

Next to the Car Park exit on 2

Next to Reiss on 3

Next to The White Company on 4

For men

Next to Cookshop & Dining on LG

Next to Mens Designer on 1

Next to Mens Shoes on 1

Next to Aubaine at the Womens Shoe Galleries on 2

Next to The White Company on 4

Birmingham

Access

Wheelchair customers can access the store from Park Street, St Martins Square and the Birmingham Bullring. If you are travelling by car there is a footbridge between the top level of the Moor Street Car Park and the store with manual doors.

Changing rooms

Accessible fitting rooms are available at Designer Bridge on 4.

Restaurants

Ed's Easy Diner, Ekachai Noodle Bar, Krispy Kreme Doughnuts, Pret A Manger, Rossopomodoro, Starbucks and Yo! Sushi at The Foodhall on 1 The Balcony Restaurant on 4

Manchester Trafford

Access

The Manchester Trafford store is fully wheelchair accessible. The entrance via the Fountain at the front of the store does not have automatic doors but is accessible from the Lower Level car parks and public transport. The Trafford Centre has disabled parking spaces in each of its car parks.

Changing rooms

Accessible fitting rooms are available at Personal Shopping on Lower Level.

Restaurants

Pret A Manger and Yo! Sushi on Upper Level.

Manchester Exchange Square

Access

The store is accessible by wheelchair from Basement Car Park via two customer lifts. All ground floor entrances have accessibility for wheelchairs. Access is also available from the Arndale Centre at the 1st floor level.

Changing rooms

Accessible fitting rooms are available at Womens Designer and Personal Shopping on 2 and Womens Street Fashion on 3.

Restaurants

San Carlo Gran Café on LG
San Carlo Bottega on 2

Toilets

Accessible toilets available on LG and 2.