We want you to be able to buy with confidence. That is why we are happy to offer a full refund if you are not 100% happy with your purchase, provided that you return it in a saleable condition within 28 days along with proof of purchase. Products must be unused and in their original packaging with garment tags and any other security devices or seals still attached and intact.
Please note: if you are returning an online purchase to us via post, we can only offer you a refund and not an exchange. Your purchase can, however, be exchanged in any of our stores, with some exceptions such as Christian Louboutin. See our Refunds and Returns page for more information.
Some of our brands, including watches, jewellery, technology and furniture, have their own policies: Technology, Conran Shop, The Watch Gallery, Rolex, Bulgari, Van Cleef et Arpels, Theo Fennell, Cartier, De Beers, Hermes, Chanel, Tiffany, Boucheron, Messika, Chaumet and Chopard; however, this may be subject to change from time to time. Please ask in store or contact our Customer Services team on 0800 123 400 (within UK) or +44 (0)20 7160 6222 (from abroad) for further details.
Please refer to our Terms & Conditions as exceptions may apply.