Need some help? Check out our FAQs section, but if you can't find the answer you're looking for, please get in touch using one of the below options

  • By Live Chat (within 60 seconds) By Live Chat (instant)

    Our Customer Service team is ready to respond to all of your questions via our Live Chat service.

    You can talk with us via the ‘Want to chat?’ button in the bottom right of the screen.

    Live Chat hours are: 09:00 - 20:00 BST*. 

    *Subject to team member availability.

  • By Phone (within 60 seconds) By phone (fast)

    Our Customer Services team are available 09:00-22:00 BST for any questions and advice

    If calling within the UK:
    0800 123 400

    Calling from abroad:
    +44 (0)207 160 6222

    For store information opening times, visit our store pages

  • By social (within 1 hour) By social (within an hour)

    If you would like to contact us through our social media channels, please send us a direct message and we will get back to you with help or advice.


    Please click below to visit your chosen channel:

  • By Post By post

    Please address your letter to:

    Customer services
    Selfridges & Co
    400 Oxford Street
    W1A 1AB

    We do not accept returns at this address  – to return an item please visit our Returns & Refunds page.

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