We hope you love your purchase but if you’ve changed your mind, no problem – all returns are complimentary. You have 28 days (except for promotional items – more info here) to return your item(s), whether purchased in store or from the point you received or collected your online order. If the item is new and unused, with all the labels and tags intact, and in its original packaging, you’ll get a full, no quibble refund.

3 easy ways to return for free

1. In store

Store and online purchases can be returned to any of our four stores for a full refund or exchange. You’ll need your receipt or delivery note and payment card, unless you paid by gift card or eVoucher. If you return your entire online order from within the European Union, we’ll refund the delivery charge too.

If you paid by PayPal or Alipay, we cannot offer you a full refund in store, only an exchange or refund to a gift card. 

2.     By complimentary courier

If you would like to organise a complimentary return via our courier service, or you’ve lost your Royal Mail returns label, simply follow our returns portal link below. In just a few steps, we’ll have it sorted. Easy!

Return your order


3.     By post

Online orders can be returned free of charge at any Royal Mail Post Office in the UK or your local postal provider. Simply enclose the returns form, attach the pre-paid returns label to the front of your parcel (customers outside the UK can create a pre-paid returns label via the returns portal), and take it the Post Office or local postal provider. We advise you get proof of posting for peace of mind.

How to exchange your purchase

You can exchange your purchase in any of our four stores. If you’re returning your purchase by courier or post, we can only offer you a refund and not an exchange.

Please note: a few brands (including Christian Louboutin and some of our fine jewellery boutiques) have their own returns rules – click the Return Exceptions tab to find out more.

We aim to get your money back to you as soon as you’ve returned your order, and if you return your entire online order from within the European Union, we’ll refund the delivery charge too. Unfortunately, we are unable to refund items lost or damaged in transit.

Debit or credit card payment

Our refund will be issued to your original payment card within three days of us receiving the returned item(s). However, some payment providers can take up to 14 days to credit your account. When the return is processed, we'll send you an email confirming your refund.

Gift card or eVoucher payment 

Gift card or eVoucher payments will either be returned to a gift card (for in-store returns) or an eVoucher (for post/courier returns). Unfortunately, we are unable to refund items lost or damaged in transit.

Paypal or Alipay payment

If you paid by PayPal or Alipay and return your purchases via post or our courier service, your payment will be refunded to the same Paypal or Alipay account. If you return your PayPal or Alipay purchases in store, we can only exchange or refund them to a gift card.

International tax, duties, charges and delivery refunds

Unfortunately, for orders shipped outside the European Union, we’re unable to refund any taxes, duties, charges or delivery costs you may have paid when placing your order. You will be refunded the tax-free price of the products returned.