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The London Foodhall has reopened

We are pleased that our Foodhall at Selfridges London is now open to serve the local London community, providing food, pharmacy items and home essentials. Foodhall orders can be placed for same-day collection through our Food Concierge team, and we are offering our local neighbours the option of home delivery. To place an order, please call 020 7318 3458 or email [email protected] The rest of the London store, including our restaurants, and our stores in Manchester and Birmingham, remain temporarily closed until further notice. 

 

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Shopping online

 

Despite everything going on around us, we are doing our best to continue with our promise to deliver extraordinary experiences and connect with our customers.

 

You can continue to shop with us via selfridges.com and our app. However, delivery times and responses from our Customer Service team may take a little longer than expected. To help answer any questions you might have during this time, please see the FAQs section below.

How we’re supporting our communities

During this uncertain time, we are seeking to support the charities and medical professionals whose heroic efforts are helping our communities deal with the effects of coronavirus through food donations, free parking and more. Thank you from all of us at Selfridges.

Find out more

FAQs: your questions, answered

Please note that our Customer Service team is currently experiencing a large volume of calls and emails. As ever, our aim is to provide you with a swift answer to your questions. Therefore, please refer to the FAQs below before getting in touch as your questions may already be answered.

  • Is selfridges.com still operating?

    Our website and app are fully operational, and we continue to deliver to over 130 countries. We will also continue to connect with our customers through our social channels.

  • How will coronavirus affect delivery timeframes?

    Depending on where you live, you may experience a slight delay in us delivering your order to you. You can track your order using the link provided within your dispatch confirmation email or, alternatively, by selecting ‘My Orders’ within your account and clicking the ‘Track my order’ button. For delivery updates specific to your country of residence, please see our Delivery page.

  • How can I return an item and are you extending your returns policy?

    Online purchases: online returns are operating as normal and we have extended our online returns period to 45 days. To process your return, please  click here.

    In-store purchases: if you wish to return item(s) previously purchased in store, we are offering an extended returns period of 28 days after our stores reopen. If you live locally to Selfridges London, we are also offering returns on all items in our reopened Foodhall. All other aspects of our  Returns & Refunds policy remain the same.

  • I have a faulty items, what should I do?

    We will refund you the original purchase price and delivery charge for your order within 14 days of us receiving your order, or receiving proof from you that your order was returned to us, provided your product(s) are in a saleable condition. For more details, see our Returns Policy.

  • When can I expect my refund?

    Please get in touch with our Customer Service team on 0800 123 400 within the UK and +44 (0)207 160 6222 from abroad. You can also email us by clicking here.

  • Is your Foodhall open?

    Our Foodhall at Selfridges London has reopened with a selection of fresh food and drink, plus pharmacy and household essentials. We are also offering the collection of Lloyds Pharmacy prescriptions, product refunds, collections and deliveries (call Food Concierge on 020 7318 3458).

    Please note that we have introduced various precautions for customer and team member safety, including social distancing measures and complimentary hand sanitiser stations. 

  • How will you ensure the safety of your team members in the warehouse and contact centre?

    The safety and wellbeing of our team members is our top priority. We have stepped up measures to prevent the spread of coronavirus and are meticulously following the guidance issued by Public Health England and the UK Government. Employees across our warehouse and contact centre are expected to follow social distancing guidance, with signage put in place and work stations moved to accommodate the prescribed two-metre distancing rule. Team shifts have also been separated by up to an hour in order to enable thorough deep cleaning to take place throughout the day, with hand sanitiser also made readily available throughout all locations.

  • How can I complete my VAT returns form while you are closed?

    Please contact our Customer Service team for support with your VAT refund.

  • If I have a question or enquiry – what should I do?

    Please refer to the FAQs in the first instance as you may find your answer there a little faster. You can reach us by calling our Customer Service team 09:00-21:00 (BST) on 0800 123 400 within the UK and +44 (0)20 7160 6222 from abroad. You can also contact us via our social channels or email us throughout the day by clicking here.

Seasonal Reductions FAQs

Customer services

Our Customer Service team is experiencing large volumes of calls and emails. Please refer to the FAQs above in the first instance as you may find your answer there a little faster. You can reach us by calling our Customer Service team 09:00–21:00 (BST) on 0800 123 400 within the UK and +44 (0)20 7160 6222 from abroad. You can also contact us via our social channels or email us throughout the day by clicking here.

 

If you have any further queries regarding our seasonal reductions, please call our Customer Service team 09:00–21:00 (BST) on 0800 123 400 within the UK and +44 (0)20 7160 6222 from abroad.

 

We would once again like to thank you, our Selfridges friends and family, for your ongoing support and wish you well during these unprecedented times.