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CONTACT US

  • By Live Chat (within 60 seconds) By Live Chat

    Our Customer Service team is ready to respond to all of your questions via our Live Chat service.

    You can talk with us via the ‘Want to chat?’ button in the bottom right of the screen.

    Live Chat hours are: 09:00 - 20:00 BST*. 

    Our In Store Stock Enquiry teams are available Monday - Saturday 11:30am - 8pm and 11:30am - 5:45pm on Sundays.

    *Subject to team member availability.

  • By Phone (within 60 seconds) By phone


    KEEPING YOU SAFE ONLINE


    We’ll never ask you to provide payment information or your account login details via text or email. 

    If you are ever in doubt or think a communication looks suspicious, please contact our Customer Service Centre directly.


    Our Customer Services team are available during the following times for any questions and advice:

     


    Monday to Saturday: 9am – 8pm 
    Sunday: 9am – 6pm

    If calling within the UK:
    0800 123 400

     

    Calling from abroad:
    +44 (0)207 160 6222

    For store information opening times, visit our store pages.

  • By email By email

    KEEPING YOU SAFE ONLINE

    We’ll never ask you to provide payment information or your account login details via text or email. If you are ever in doubt or think a communication looks suspicious, please contact our Customer Service Centre directly. Our Customer Services team are available during the following times for any questions and advice:

    Monday to Saturday: 9am – 8pm
    Sunday: 9am – 6pm

    If calling within the UK: 0800 123 400

    Our Customer Services team are available to contact via email and the team will get back to you with the help required.